大倫敦貝斯特韋斯特酒店 (Best Western Greater London Hotel)

是我住過最差的酒店之一了，完全配不上貝斯韋斯特的名字

房間空間還比較大，設施一般，衞生尚可，近地鐵口比較方便，早餐有麵包、酸奶、水果，也過得去，有停車位（雖然車位離酒店有幾百米，對於開車的我來説是巨大的方便），酒店性價比挺高

酒店給免費升了房，服務態度不錯。房間比較乾淨，酒店樓道的格局有點繞。位置雖然比較偏，但離地鐵站近，去市區坐紫線很方便。

Attention: the place you will be located might not be where they advertised. There is a high chance they direct you to a dirty smelly apartment two streets away with dirty bed shits!!! Details: I travel for work very frequently and have stayed in many hotels in the past. I have never gave such a bad review and feedback to any hotel before but I have to do so now because what they did seems like fraud to me. I had a reservation for one night by them with advance payment. I arrived there at 20:00. A guy at the reception who was speaking Russian with the phone, told me sorry, we was not sure you will come or not and gave your room to someone else!!! And continued: but we have another place nearby which we will locate you!!!!! And it is while I had already paid for the room! And what made me very annoyed was that the guy said me we wrote you a message via 訂房網站.com three times to inform it and he was lying as I never received any message (訂房網站.com can check it). And on the way he lied again and said you room had some maintenance issue and window has been brocken!!! (Very funny that they have anticipated this and reserved a full apartment for that). The guy said me the place is very near and the same room style (which was not true at all) but asked me before to give him my credit card and he charged it 100 pounds and said it is only security deposit and forced me to approve it via pin (which I have never experienced also before). I had no chance than accepting it. After all these, he brought me to a place which was roughly 5min on foot away and in a neighbouring street which looked not so beatiful (see photos attached). It was an old dirty and smelly apartment with many locals leaving there actually and one big sign of Big Western on that and two other next buildings which means they actually use it very often like this. I had no other choice and accepted to stay there although it looked really bad (see photos). Then and as the room really didn‘t seem clean at all, I decided to check carefully the bed shits and found that the other side of all of them (pillow, blanket and bed) which was not visible by first look, had several staints and hair pieces on them and was quite dirty and not washed (I took a video of them). They only had flipped them down to hide the unclean part. I asked the reception of that building to come and see and replace the bed shits with clean ones. The guy went back and came back after 15 minutes and apologised for not having clean shits and suggested that we go to a new room. In the new room and in from of him, I checked the other side of pillow and blankets again and they also were dirty and the guy saw it but had no solution. The only option I had was to sleep on a small bed which was 90cm width and not as dirty as the double ones. The next day and after all these, I was hoping that I at least can have a good breakfast (although I had to go for it to the initial building which was 5 min away) but the reception said sorry you have no breakfast in your reservation!!!! It made me really mad and also took 5 minutes until the guy could find it. The breakfast itself was very limited (only a small bench seen in attached photo) and only British style but Islamic version (Turkey instead of bakon). Drinks were not juce but those cheap ones you make with powder and water mixing. And what made me much more unhappy was that there was no fresh coffee but instead, only hot water and packs of quick mix powder coffee which had a very bad quality and taste (at least it could be a Nescafe gold). Now I have the feeling that I have been cheated to stay in a very bad apartment and pay hotel price…

房間大小適中，衹差沒有空調，衹有一台風扇，在倫敦最熱的夏季有點太悶熱，其他都很好。

The hotel is repainted and bathrooms renovated so looks good but smaller rooms. I wouldn’t mind as my stay was only bed and bath. I got a family room 209, an oven even when the weather outside was 14c. It was very hot, the room already had two fans and on top they gave me additional fan and a 1 feet sized air cooler and every hour they would have to fill in ice cubes. How would it work when we sleep? The hotel knows about the condition of room as I saw a review from a person who stayed before. Just outside my room in the corridor they put in air cooler to cool the entire floor. I complained and the team said they would change in the morning but in the evening another person said that they can’t change. I was left to roast in the oven the second day. On third day, they gave another room in attic. I paid the same price for Best Western in Paris and stayed the next day, just after checking out from here. It was an excellent stay. Would I stay again? definitely not.

장점: 가성비 좋음. 아침 식사 종류 다양함. 인근에 식당, 슈퍼 많음. 엘리자베스 라인 역세권. 단점: 에어컨, 냉장고 없음. 방 좁음. 종합: 런던에서 이 정도 가격에 묵을 만한 곳은 여기 밖에 없을 듯. 덥지만 않다면 괜찮음.

5泊6日で宿泊しました．最寄り駅は都心から少し遠く住宅地ですが，空港からエリザベスラインで乗り換えなしで行けるため，旅行者には便利です．むしろ近くにスーパーマーケットがあり滯在費を抑えることができ過ごしやすい街でした． ホテルは毎日丁寧な清掃が入り，心地よく過ごすことができました．また，英語はそれほど得意ではありませんが，スタッフの方々は易しい英語で説明してくださり，非常に安心して過ごせました．

房間設施一般 淋浴設備損壞 提出要求前台女服務人員給予更換服務滿意。但因有急事需要提前一天退房並且提前商榷時 前台男服務人員溝通服務態度不好 並不及時解決問題拖延時間 最終未能滿意解決。

I left my charger adapter, and it mysteriously disappeared after I calked them about it. I am 100% certain that I left it plugged into the socket near the bedside table. The receptionist, whose name sounded like Basham, was fine with me leaving this review, as if one of them had been expecting it and kept the adapter.