黃山翡翠度假村（黃山湯口南大門翡翠谷店） (Emerald Resort)

軍旅酒店裝修就是古色古香的，服務人員很熱情的提早打開了空調，有接送到湯口鎮的服務，送了登山棒和黃山燒餅。早餐一大桌健康食品，吃的很飽了。

環境幽靜，衞生乾淨，離黃山大概10分鐘的盤山公路車程，但酒店可以幫忙約車，窗外的景觀很nice，也有一些娛樂設施

酒店24年新裝修的，規模很大，環境很好，離南門比較遠，很清凈，不太好的地方就是沒得點外賣哈。比較適合自駕的。

房間乾淨整潔，整理及時，服務人員超級熱情，酒店老總和大堂經理經常巡視，隨時幫忙解決問題，餐廳零點值得表揚，滿足顧客各種口味需求，早餐還特別贈送了水果和黃山燒餅，退房時詢問當天旅遊目的地後，熱情的贈送了每人一副登山仗。建議客房加裝外掛電梯，解決無障礙設施不足問題，方便客人搬運行李和行動不便客人入住。

I stayed at Emerald Resort Huangshan during Golden Week (September 30 – October 2). The resort itself is beautiful — surrounded by nature and mountains, quiet and relaxing. My room was clean, cozy, and a great place to rest after hiking Huangshan. However, my first impression was disappointing because of the two ladies at the front desk during check-in. They never smiled and often seemed annoyed or impatient, even when I spoke politely and smiled. I understand my Chinese isn’t fluent, but I’ve stayed at several hotels across China where the staff still try to speak slowly or use a translation app — but not here. On October 2, I messaged the hotel through WeChat to ask for help, but no one replied for hours. Later, I saw that the same front-desk lady who ignored the message wasn’t handling any guests at all — the phone was right next to her, but she still didn’t bother to respond. That left a very negative impression. In contrast, the male receptionist on the October 1 morning shift was exceptionally kind and professional. He replied to my WeChat messages immediately and politely, and he helped me arrange the shuttle to Huangshan Mountain, explaining the details patiently. Other staff members were wonderful too: ✨ The housekeeper was friendly and always greeted me warmly. ✨ The male staff I met in the hallway was kind and respectful. ✨ The restaurant team during breakfast was truly delightful — humble, cheerful, and friendly. They tried to chat with me in simple English, laughed together when we misunderstood each other, and made my mornings feel bright and welcoming.

和朋友出行，入住一個寶藏酒店，環境非常棒，衞生乾淨，工作人員服務周到熱情，值得推薦。

絕佳的地理位置，去黃山景區10分鐘左右，有接送。翡翠谷步行幾分鐘就到都非常方便。房間乾淨整潔，陽台視野極佳。員工服務熱情專業，耐心解答遊玩問題，體驗感滿分！

距離黃山翡翠谷最近步行即達，距黃山南大門很方便車程10多分鐘，服務態度很好，無線🛜全店及停車場覆蓋。

度假村緊挨著翡翠谷風景區，環境清幽，最令我滿意的是非常安靜，沒有嘈雜的車聲，房間的隔音效果也很好，晚上睡覺終於可以不用戴耳塞了。服務意識也很好，到的時候因為訂的房間還沒收拾出來，給免費升級了房間，酒店餐廳的飯菜也很可口，住兩天的晚餐都是在酒店點餐吃的，餐廳服務員也很熱情、周到服務，餐廳隔壁桌有個男人抽煙，應我的要求工作人員能夠及時上前制止室內吸菸行為👍🏻退房的時候還贈送了伴手禮。提個建議：房間空調要清洗一下，肉眼可見的厚厚一層灰，對鼻炎患者很不友好，第二天狂打噴嚏流鼻水，至少過濾網和外殼柵欄得擦拭一下，提高室內空氣質量。總體還是不錯的，推薦入住。

酒店位於翡翠谷，環境優美，有個小型游泳池，適合暑期帶娃度假。房間和床品衞生都很好，服務人員很熱情，自助早餐中式偏多，但6：30就開始了，一點也不耽誤去黃山遊覽，酒店還有班車接送住店客人去逍遙溪換乘中心，太方便了，👍