The Houston Grand Hotel let me tell you about my 🛑 awful experience.
Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious!
Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount .
I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues.
🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff.
🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel!
Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?
匿名用戶
商務出差
入住於2025年05月
5.0
超讚
評價於:2025年05月23日
看到評價還不錯就來了,確實跟大家誇的沒有出入,希望店家繼續保持噢
匿名用戶
獨自出遊 高級特大床房
入住於2026年07月
2.0
評價於:2026年07月10日
The Houston Grand Hotel let me tell you about my 🛑 awful experience.
Upon checking in the female attendant 🛑applied🛑 $350 deposit on my CC without advising me. My room was prepaid before arrival & it was just for myself Solo Traveler. This was egregious!
Mr. Richard assisted me to my room 215 gave me a lovely tour. Immediately after I discover 🛑backup sewer in the bathroom sink dark colored ashes🛑. I notified the mgr Karley who mentioned something about their pipes. I left the hotel to met up with family then check back in with Grand Hotel. I spoke with Garret the front desk supervisor he was unpleasant to speak with. Practically sped through our conversation letting me know he would have John move my things from room 215 to one of their Suites. Then I asked, why did the Hotel place a $350 hold, Garret said that’s their Hotel policy although I was never told nor notified upfront regarding the Hold Amount .
I was so disappointed with the customer service at this Hotel. Karley & Garret both were rude. Karley gave me the “Miss Jones” response by giving attitude and disgraceful face gestures when I ask about the security deposit and to remove that $11 charge the room I couldn’t stay in due to Sewer pipe issues.
🛑This IS NOT a five star Hotel! More like a mid 3 star hotel due to inexperience & unprofessional front desk staff.
🛑The attitude of their mgr Karley & Supervisor Garret is the reason why my experience was terrible. I did go eat in their restaurant and good experience. If you want a five star hotel go book 🛑The Post Oak Hotel!
Houston Grand Hotel has the worst front desk staff I ever experienced. I do not recommend this Hotel. Houston Grand Hotel here’s some of my concerns; why do your front desk team display horrible customer service?
匿名用戶
商務出差
入住於2025年05月
5.0
超讚
評價於:2025年05月23日
看到評價還不錯就來了,確實跟大家誇的沒有出入,希望店家繼續保持噢
休斯頓格蘭德酒店 - 河橡樹區
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匿名用戶
獨自出遊
高級特大床房
入住於2026年07月
匿名用戶
商務出差
入住於2025年05月
匿名用戶
獨自出遊 高級特大床房
入住於2026年07月
匿名用戶
商務出差
入住於2025年05月