Hotel is comfortable. The hotel location is great. Its near tube Hounslow central station and airport. Staff have good support. Hotel price is acceptable
Alice Happyheart
夫妻/情侶出遊
雙人間
入住於2025年04月
3.7
評價於:2025年05月05日
Me and my partner decided to stay here for one night during our 訂房網站 to London. For the price we was pleasantly surprised.
Its ibis budget and not the Ritz Carlton but the bed was comfy and clean the room was basic with a working TV and a Shower with hot water and the hotels staff was able to provide a hairdryer for us to use free of charge.
Staff were friendly enough and was able to provide little things like bottle openers. The shared dining space had a microwave and a coffee machine with complimentary herbal tea and everyday tea.
However some of the rooms show the age there was an issue with plumbing in our room the drains had a bad smell when the water was running but the staff resolved it
It could really do with a dust on the windowsill and behind the TV and on the counters.
Breakfast was basic continental breakfast however everything was fresh and of a good quality not bad for the price.
All in all enjoy the hotel for short stays and dont be shy to speak to the staff if you have any issues.
Shum Fai Sut
其他
雙床房
入住於2025年07月
4.0
評價於:2025年09月25日
Hotel is relatively clean and nice staff members… free coffee & hot water daily which is great
訪客用戶
商務出差
雙人間
入住於2025年07月
2.7
評價於:2025年09月09日
The location was ok since its close to the airport. But it was not clean enough and service was not much friendly.
VickyGethaLoga
家庭出遊
三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年09月
2.2
評價於:2025年10月06日
I stayed at the Ibis Hotel with my family for 4 days and 3 nights, and it was one of the most disappointing hotel experiences I’ve ever had. The housekeeping service was terrible — they did not clean the room even once throughout our stay, despite multiple requests at the reception. It’s unacceptable for a hotel of this brand to ignore basic cleanliness.
The lobby staff were extremely rude and unhelpful. They showed no respect or concern when we raised issues. I also noticed several other guests complaining about similar problems, which shows that poor service is a common issue here, not an isolated case
The overall service quality was far below expectation — no proper room maintenance, no friendly assistance, and very poor customer service. It felt like the staff were not trained or simply didn’t care about guests’ comfort.
I will never stay at any Ibis hotel again, and I would not recommend it to anyone. The management seriously needs to improve staff attitude, housekeeping, and overall guest handling if they want to maintain their reputation.
訪客用戶
獨自出遊
雙人間
入住於2025年09月
3.2
評價於:2025年09月24日
I think that a kettle in a room is an absolute minimum. every time I wanted a cup of tea I had to get dressed and go to the foyer. even then they're was no kettle, just warm water from a coffee machine. a fridge would have been nice somewhere so i could store me oat milk. the airconditioner was sporadic, and turned itself off so I was boiling during the night.
the staff were lovely.
Hotel is comfortable. The hotel location is great. Its near tube Hounslow central station and airport. Staff have good support. Hotel price is acceptable
Alice Happyheart
夫妻/情侶出遊 雙人間
入住於2025年04月
3.7
評價於:2025年05月05日
Me and my partner decided to stay here for one night during our 訂房網站 to London. For the price we was pleasantly surprised.
Its ibis budget and not the Ritz Carlton but the bed was comfy and clean the room was basic with a working TV and a Shower with hot water and the hotels staff was able to provide a hairdryer for us to use free of charge.
Staff were friendly enough and was able to provide little things like bottle openers. The shared dining space had a microwave and a coffee machine with complimentary herbal tea and everyday tea.
However some of the rooms show the age there was an issue with plumbing in our room the drains had a bad smell when the water was running but the staff resolved it
It could really do with a dust on the windowsill and behind the TV and on the counters.
Breakfast was basic continental breakfast however everything was fresh and of a good quality not bad for the price.
All in all enjoy the hotel for short stays and dont be shy to speak to the staff if you have any issues.
Shum Fai Sut
其他 雙床房
入住於2025年07月
4.0
評價於:2025年09月25日
Hotel is relatively clean and nice staff members… free coffee & hot water daily which is great
訪客用戶
商務出差 雙人間
入住於2025年07月
2.7
評價於:2025年09月09日
The location was ok since its close to the airport. But it was not clean enough and service was not much friendly.
VickyGethaLoga
家庭出遊 三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年09月
2.2
評價於:2025年10月06日
I stayed at the Ibis Hotel with my family for 4 days and 3 nights, and it was one of the most disappointing hotel experiences I’ve ever had. The housekeeping service was terrible — they did not clean the room even once throughout our stay, despite multiple requests at the reception. It’s unacceptable for a hotel of this brand to ignore basic cleanliness.
The lobby staff were extremely rude and unhelpful. They showed no respect or concern when we raised issues. I also noticed several other guests complaining about similar problems, which shows that poor service is a common issue here, not an isolated case
The overall service quality was far below expectation — no proper room maintenance, no friendly assistance, and very poor customer service. It felt like the staff were not trained or simply didn’t care about guests’ comfort.
I will never stay at any Ibis hotel again, and I would not recommend it to anyone. The management seriously needs to improve staff attitude, housekeeping, and overall guest handling if they want to maintain their reputation.
訪客用戶
獨自出遊 雙人間
入住於2025年09月
3.2
評價於:2025年09月24日
I think that a kettle in a room is an absolute minimum. every time I wanted a cup of tea I had to get dressed and go to the foyer. even then they're was no kettle, just warm water from a coffee machine. a fridge would have been nice somewhere so i could store me oat milk. the airconditioner was sporadic, and turned itself off so I was boiling during the night.
the staff were lovely.
訪客用戶
夫妻/情侶出遊
三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年09月
Lizhidali
家庭出遊
雙人房
入住於2025年07月
Sonwwuye
家庭出遊
三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年07月
Shangguanzhemin
商務出差
雙人間
入住於2025年08月
訪客用戶
獨自出遊
雙人間
入住於2025年07月
Alice Happyheart
夫妻/情侶出遊
雙人間
入住於2025年04月
Shum Fai Sut
其他
雙床房
入住於2025年07月
訪客用戶
商務出差
雙人間
入住於2025年07月
VickyGethaLoga
家庭出遊
三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年09月
訪客用戶
獨自出遊
雙人間
入住於2025年09月
訪客用戶
夫妻/情侶出遊 三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年09月
Lizhidali
家庭出遊 雙人房
入住於2025年07月
Sonwwuye
家庭出遊 三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年07月
Shangguanzhemin
商務出差 雙人間
入住於2025年08月
訪客用戶
獨自出遊 雙人間
入住於2025年07月
Alice Happyheart
夫妻/情侶出遊 雙人間
入住於2025年04月
Shum Fai Sut
其他 雙床房
入住於2025年07月
訪客用戶
商務出差 雙人間
入住於2025年07月
VickyGethaLoga
家庭出遊 三人客房,配備 1 張雙人床和 1 張雙層單人床
入住於2025年09月
訪客用戶
獨自出遊 雙人間
入住於2025年09月