黃金海岸希望島港灣酒店 (Hope Harbour Hotel)

七月十一日我如期辦理入住，櫃檯登記後，給我們3004房，櫃檯告知房間牆上有兩個破洞，但我進入房間後，除了牆上的洞發現馬桶水箱蓋是破碎的，蓮蓬頭還用膠帶纏著，並會噴水，我下樓通知櫃檯，他上來查看後確實屬實，但飯店沒有空房，無法更換房間。櫃檯人員說如果要取消訂單，可以全額退款，讓我們在訂房平台上申請。到目前等不到任何回應。我們滿心期待歡喜渡假，卻因此被強迫取消打斷，整個假期都毀於旅館不該有的極大失誤，希望你們盡快處理回覆！

酒店總體來講還是不錯的適合開車的出行旅行人群，兩張大床房間還是比較乾淨，但是最後在衣櫃位置抓到一衹小強🪳，總體來説還是性價比很高的酒店，尤其前台是以為身高很高很強壯也很幽默的老外，細心漫語耐心的給我們講解住宿房間解鎖關門鎖門等注意事項

整體來説性價比非常高，推開窗就是港口，夜晚可以在岸堤附近散散步。 我們遇到的主要服務人員是一個高個子的男士，晚上辦理入住是他負責，第二天一早辦理早餐也是他負責，可以説是我們遇到的澳洲人中非常勤勞的啦。 這個酒店之前應該是華美達所屬的，健身尷尬電梯燈都還能看到華美達的logo。房屋內東西很全，小冰箱，微波爐，熱水壺等等。房間也很整潔。整體來説比較滿意

Warm reception, I wanted to know about the neighbourhood attractions and was very patient with the presentation . Plus, there's Chinese customer service! For my poor English, it will be very convenient to check in!

I noted that there were a lot of negative reviews but I found them unjustified. There is no Reception staff until 2pm, certainly but so what... Work with it. Situated right on the Marina. 2 pools (both excellent), lacks access to a convenience store but it's within range of the shopping Centre. Room was very clean but the Bar fridge needs replacing... It cools 😂

I give this place 2.5 out of 5 stars. I’m going to go into the pros and cons. Pros: - Amazing location! Absolutely love the view from my balcony. The surrounding area is also extremely nice. - The food from the restaurant on the ground floor was really nice, had great meals and it was in a great location right on the water. - It has free underground parking with plenty of space. - Price was great for the area. Cons: - While the staff were friendly, the person at the front desk wasn’t really helpful at all. I asked to change my room and he said he will see what he can do and give me a call. He had my number but never did, and when I saw him the next day he didn’t even mention anything. - The rooms are nice but banging noises from people walking around travels through the walls, and there’s no way to block it out. Our room also was right next to the door that people use to go to the pool. At 5am people would use the door and it would slam shut, vibrating the walls and waking me up multiple times! It was the most frustrating thing! - There was a space in the carpet were it was really brown and dirty. You can see in the photos the difference in colour. - The food was great, but one night I ended up waiting over an hour for some pasta, and there was 4 people in the restaurant. There was only one person making food, which is just ridiculous! Overall it was fairly good.

No one at the desk accept few very frustrated customers they don't answer the phone .The doors are hared to unlock if they work .I needed help getting back into the room and I saw 2 other that were just locked out because there was noone on the desk and they don't answer their phone .the fire alarm went off twice during the night . The only have paper cups plates . I would not recommend it to anyone I liked

Had to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds. The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it. The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it. The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee) I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us. The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice. The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water. They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming.

I can’t recommend this place as didn’t get to book in as the after hours service didn’t work and couldn’t get anyone on phone all day before I was trying to book in late. Ended up having to find somewhere else to stay at 11pm at night was not happy.

the breakfast was terrible. bad service and the food was terrible they need to learn how to cook. all food was cold and not what we ordered. out of 5 people one came out cold and the next one didnt come out until the first one was finished. this happened for all 5 meals . it was not busy there were only a dozen people there. would not recommend this to anyone. no staff at front desk until 2pm. annoying if you arrive a little early.