I stayed at the 2-bedroom suite for one night. Room is very spacious, but there are some disappointments.
We checked in at 7:30 pm, only to find out that the reception was already closed. Apparently, we were supposed to send a copy of our passport and pay the key deposit a day in advance to receive the access code for self-check-in. We had to drive to another nearby location to retrieve the key using the code. Another Australian guest mentioned that the hotel had called him in advance as a reminder, but since my phone number is not Australian, no one contacted me. In the end, I had to spend 20 minutes on an expensive international call to reach the hotel staff and get the key, but the Chinese staff on the phone is helpful.
Additionally, the room had a strong smell of disinfectant, and the hotel was located right next to a busy road, making it very noisy in the morning due to traffic. At around 9am, a cleaner unexpectedly used a key to open our room door, as if trying to rush us out. They claimed it was a mistake and that they thought the room was empty. Then, just 15 minutes later, another cleaner did the same thing—opening our door without permission. How could they make such a mistake twice? Shouldn’t they verify whether a room is occupied before entering? It felt like a serious invasion of privacy, and the overall experience was very disappointing.
We were here for a family 訂房網站 and I was happy to choose this hotel and it is closed to sanctuary cove and also it has good staff that help me change my room when I got trouble with one of the curtain blind,
We stay four nights and the place was clean.
We can cook inside and also it is walkable to Cole’s supermarket and it has carpark space for free too
Minminlai
家庭出遊
兩臥公寓
入住於2025年04月
4.7
很棒
評價於:2025年04月23日
We booked 2 bedrooms apartment.
The room is clean & comfortable.
It is located in Hope Island with a nice environment. It takes 5min walk to the Hope Island mall with different restaurant & supermarket nearby.
We can enjoy sunset with early dinner there.
訪客用戶
家庭出遊
兩臥公寓
入住於2025年10月
4.7
很棒
評價於:2025年10月13日
시내와는 조금 떨어져 있지만 차가 있어서 위치는 불편하지 않았습니다. 집은 넓고 상태는 최고였습니다.
단지랑 붙어 있는 슈퍼마켓은 최고였습니다. 다음에도 다시 이용할 계획입니다.
訪客用戶
商務出差
一臥公寓
入住於2025年03月
3.7
評價於:2025年03月03日
Had a poor experience. There was no check in details sent to me and waited over an hour to gain access to the building. Once eventually checked in the apartment was very nice and clean but again on check out, had no information. Tried contacting the contact details I had with no answer of phone, no reply to txts and it’s now the night on the day I checked out and I still haven’t had any contact of whether they got the keys where I left them
訪客用戶
夫妻/情侶出遊
一臥公寓
入住於2024年10月
2.2
評價於:2024年10月25日
Cockroach in the kitchen!!!! The room only have broom and no dustpan, so you need to pick up the rubbish by hand. Only one car spot, and other car needs to park on street but next morning you will get Red Notice.
I stayed at the 2-bedroom suite for one night. Room is very spacious, but there are some disappointments.
We checked in at 7:30 pm, only to find out that the reception was already closed. Apparently, we were supposed to send a copy of our passport and pay the key deposit a day in advance to receive the access code for self-check-in. We had to drive to another nearby location to retrieve the key using the code. Another Australian guest mentioned that the hotel had called him in advance as a reminder, but since my phone number is not Australian, no one contacted me. In the end, I had to spend 20 minutes on an expensive international call to reach the hotel staff and get the key, but the Chinese staff on the phone is helpful.
Additionally, the room had a strong smell of disinfectant, and the hotel was located right next to a busy road, making it very noisy in the morning due to traffic. At around 9am, a cleaner unexpectedly used a key to open our room door, as if trying to rush us out. They claimed it was a mistake and that they thought the room was empty. Then, just 15 minutes later, another cleaner did the same thing—opening our door without permission. How could they make such a mistake twice? Shouldn’t they verify whether a room is occupied before entering? It felt like a serious invasion of privacy, and the overall experience was very disappointing.
We were here for a family 訂房網站 and I was happy to choose this hotel and it is closed to sanctuary cove and also it has good staff that help me change my room when I got trouble with one of the curtain blind,
We stay four nights and the place was clean.
We can cook inside and also it is walkable to Cole’s supermarket and it has carpark space for free too
Minminlai
家庭出遊 兩臥公寓
入住於2025年04月
4.7
很棒
評價於:2025年04月23日
We booked 2 bedrooms apartment.
The room is clean & comfortable.
It is located in Hope Island with a nice environment. It takes 5min walk to the Hope Island mall with different restaurant & supermarket nearby.
We can enjoy sunset with early dinner there.
訪客用戶
家庭出遊 兩臥公寓
入住於2025年10月
4.7
很棒
評價於:2025年10月13日
시내와는 조금 떨어져 있지만 차가 있어서 위치는 불편하지 않았습니다. 집은 넓고 상태는 최고였습니다.
단지랑 붙어 있는 슈퍼마켓은 최고였습니다. 다음에도 다시 이용할 계획입니다.
訪客用戶
商務出差 一臥公寓
入住於2025年03月
3.7
評價於:2025年03月03日
Had a poor experience. There was no check in details sent to me and waited over an hour to gain access to the building. Once eventually checked in the apartment was very nice and clean but again on check out, had no information. Tried contacting the contact details I had with no answer of phone, no reply to txts and it’s now the night on the day I checked out and I still haven’t had any contact of whether they got the keys where I left them
訪客用戶
夫妻/情侶出遊 一臥公寓
入住於2024年10月
2.2
評價於:2024年10月25日
Cockroach in the kitchen!!!! The room only have broom and no dustpan, so you need to pick up the rubbish by hand. Only one car spot, and other car needs to park on street but next morning you will get Red Notice.
T Family
家庭出遊
兩臥公寓
入住於2025年07月
MZchan
獨自出遊
一臥公寓
入住於2025年06月
Gabchoi
家庭出遊
兩臥公寓
入住於2025年03月
Minminlai
家庭出遊
兩臥公寓
入住於2025年04月
訪客用戶
家庭出遊
兩臥公寓
入住於2025年10月
訪客用戶
商務出差
一臥公寓
入住於2025年03月
訪客用戶
夫妻/情侶出遊
一臥公寓
入住於2024年10月
MeiCh
家庭出遊
兩臥室聯排別墅
入住於2024年08月
M554118****
家庭出遊
兩臥公寓
入住於2025年07月
訪客用戶
家庭出遊
一臥公寓
入住於2025年04月
T Family
家庭出遊 兩臥公寓
入住於2025年07月
MZchan
獨自出遊 一臥公寓
入住於2025年06月
Gabchoi
家庭出遊 兩臥公寓
入住於2025年03月
Minminlai
家庭出遊 兩臥公寓
入住於2025年04月
訪客用戶
家庭出遊 兩臥公寓
入住於2025年10月
訪客用戶
商務出差 一臥公寓
入住於2025年03月
訪客用戶
夫妻/情侶出遊 一臥公寓
入住於2024年10月
MeiCh
家庭出遊 兩臥室聯排別墅
入住於2024年08月
M554118****
家庭出遊 兩臥公寓
入住於2025年07月
訪客用戶
家庭出遊 一臥公寓
入住於2025年04月