香港富麗敦海洋公園酒店 (The Fullerton Ocean Park Hotel Hong Kong)

第二次入住，有點失望。 拖鞋有汙漬，而且十分明顯，打電話過去換，等了十幾分鐘才送新的。 枕頭每張床只有一個(上次來每張床有兩個的)，打電話過去要多拿，又又又等了十幾分鐘。 外賣要到酒店大堂旁一個角落取。 上次免費茶&咖啡都多好多，今次咖啡capsule只有2個(上次4個)茶包只有4包(上次6包)。 廁所的個人衛生用品只剩下牙刷、護理包、衛生袋(上次有以上的加上loofah，針線包，梳子)。

總的來講，這次體驗真的很棒，首先我想説一下就是餐廳的那個職員戴眼鏡的，他超他服務態度超級好，我忘記他叫什麼名字，反正他是戴眼鏡的，今天穿了一個西裝，然後我覺得公司去誇獎一下他吧十分友好，因為我跟他講了，我的先生那張卡掛在那裡，然後我説用他那張卡去付款，然後他真的幫我走了兩趟去解決這個問題，然後我想説就是酒店的那個泳池十分有好有小朋友的救生衣，而且告訴我們小朋友必須穿，然後我的小朋友不小心掉進水裡，幸虧有救生衣就覺得酒店做得很好，還有就是180度的那個海景真的很不錯，我終身難忘小朋友在這裡度過了美好的假期我感覺下次還會再來，然後還有那個餐廳的東西很好吃十分的美味，感覺就是服務態度也很好，冰淇淋很好吃巧克力味特別好，然後還有門口的小熊貓照相做得非常棒，就是六星級酒店的服務了，而且很細心很細心，謝謝你們。

非常滿意的一次家庭入住，環境安靜優美，有度假的feel，酒店提供的接駁巴士也很方便前往靠近的地鐵站和海洋公園。順便説一下無邊泳池很哇塞，有小孩同行的記得給他們帶泳衣。

홍콩을 10번 넘게 갔는데 왜 이곳을 몰랐을까요? 너무 만족했어요~ 직원들 서비스도 너무 좋고 위치는 안좋지만 오션파크역까지 30분마다 셔틀이 있어서 생각보다 많이 불편하지는 않았어요~ 캐리어도 넣을수 있는 큰 우등버스같은거라 이동할때도 너무 편리했어요~ 여행을 많이 다니다보니 배딩 컨디션과 어메니티와 티컨디션으로 호텔을 많이 판단하는편인데~ 그 셋이 다 만점이예요~ 오션뷰도 섬들이 여러개 보이는 뷰라 더 특별했고 인피니티풀에서 보는 석양이 얼마나 멋지던지~~~ 점심 비행기라 짧게 머물러 너무 아쉬웠어요~ 드롱기 전기포트와 네스프레소 커피머신과 twg티포트세트까지... 멋진뷰 보면서 티타임은 감동이었어요~ 그리고 냉장고에도 무료음료 콜라와 밤음료(?)가 있어서 남은 포장피자 더욱 맛있게 잘 먹었어요~ 환경을 생각하셔서 1회용품 최소화해서 정수기에서 생수 갖다먹는거는 요즘 점점더 확대되는듯~ 오히려 편하게 생수먹을수 있어서 좋았어요~ 룸서비스도 생각보다 저렴하고 뷔페는 할인티켓도 많던데 아쉽게 시간이 안맞아 이용 못했지만 아래 카페에서 피자와 칵테일을 먹었는데 투숙객 20프로 할인과 4시 이후 칵테일 50프로 할인은 사랑이었습니다~ 수영장도 썬배드와 파라솔이 많고 풀안에도 배드가 있어서 여유있고, 보트나 큰선박을 지나다니는것도 구경하고 너무 좋았어요~ 와이파이도 무료로 빵빵하게 잡혀서 음악들으면서 힐링시간 잘 보냈어요~ 차밍룸에 어메니티는 발망에 수건도 여유있고 사우나 시설과 워터파크 시설보고 가족들하고 또 들려야겠다는 생각이드네요~ 성함은 기억안나나 아침에 체크아웃하고 셔틀버스 문의했더니 직접 짐 옮겨서 데려다 주신 덴디하고 핸심하신 직원분 너무 감사해요~ 그 직원분 덕분에도 더 홍콩 다시 오면 꼭 들릴께요~~~ 편하게 잘 쉬다 갑니다^~

有優點也有缺點： 優點： · 客房本身溫馨舒適，窗外景緻很美。 · 特別感謝2025年11月5日的客房部清潔員（來自中國大陸）。她就像天使一樣——總是面帶微笑，服務極其周到，甚至主動詢問是否有可以改進的地方。她的服務態度無疑是我在全球數千次酒店住宿中遇到過最好的。 · 退房時，前台員工Dordon（拼寫可能不準確，他來自加拿大，身著深藍色制服）提供了出色的服務，態度既專業又友善。 不足之處： · 辦理入住時，我明確要求一間泳池上方的房間，因為我在網上看到圖片後，這正是預訂本酒店的主要原因。然而，前台員工Jimmy卻為我安排了一間東塔樓、靠近海洋公園過山車的房間。一進入房間，我立刻發現與我的要求不符，便致電要求更換。Jimmy表示會查詢空房情況，於是我下樓到大堂等待。在等待30分鐘後，我才被換到西塔樓泳池上方的房間——這才是我最初要求的房型。需要指出的是，所有泳池景房都位於西塔樓，而非東塔樓。 · 不幸的是，我的新房間可能是最為嘈雜的一間。房間正對面有兩扇員工通道門，其中一扇是供保潔裝卸，頻繁響亮的關門聲不絕於耳。此外，一個飲用水站就近在咫尺（酒店不提供瓶裝水），其產生的持續流水聲非常擾人，令人不適。 · 當時我已是筋疲力盡，不確定再次換房還需要等待多久，加之隨後還有安排，因此沒有要求再次更換房間。 · 另一問題發生在退房前。11月6日上午約11:30，我致電前台詢問最晚退房時間，並提及原因是我的航班在晚上。一位帶有香港口音的男性員工（不是Jimmy或Dordon）生硬地回覆道：“如果您想住到晚上，需要付款額外費用！！” 他假定我想佔酒店便宜，這讓我十分錯愕。提供至少一小時的寬限時間是酒店的普遍做法。 · 我試圖用輕鬆的笑聲緩解尷尬，他隨之大笑附和。我重複了我的問題，澄清我衹是想了解最晚退房時間，他最終回答：“12:30！” · 這次經歷讓我意識到，向某些缺乏同理心、會先入為主地認為客人意在索取特殊待遇的員工解釋原因，有時反而會適得其反。 建議： 部分身著灰色制服的男性前台員工或需加強客戶服務培訓。酒店行業需要真正樂於服務他人的精神。如果本身就不喜歡與客人打交道，或許是時候重新考慮自己的職業道路了。雖然並非所有香港本地員工都不禮貌，但關於服務態度的某些固有印象，確實仍會不時顯現。 Pros and cons: Pros: · The room itself was lovely and offered a great view. · A special thank you to the housekeeping staff member from ************** on November 5, 2025. She was an absolute angel—always smiling, highly attentive, and even asked if there was anything she could do better. Her attitude was, without a doubt, the best I have encountered across thousands of hotel stays worldwide. · At check-out, Front Desk Staff Dordon （not sure of the spelling; he is from Canada and was wearing a navy blue uniform） provided excellent service with a professional and friendly attitude. Cons: · At check-in, I specifically requested a room above the swimming pool, as that was the primary reason I booked this hotel after seeing the pictures online. However, the front desk staff member, Jimmy, assigned me a room in the East Tower, near the Ocean Park rollercoaster. Upon entering, I immediately realized it was not what I had asked for and called to request a change. Jimmy said he would check for availability, so I went down to the lobby to wait. After a 30-minute wait, I was finally reassigned to a room in the West Tower above the swimming pool—which was my original request. It's worth noting that all swimming pool view rooms are in the West Tower, not the East Tower. · Unfortunately, my new room was one of the noisiest. There were two staff access doors directly opposite my room, one of which was for loading laundry, resulting in constant, loud door slamming. Furthermore, a drinking water station was situated very close by （the hotel does not provide bottled water）, which created a continuous flow noise that was highly disruptive and unpleasant. · I was too exhausted to request another room change at that point, unsure of how long it would take, and I had commitments to attend to afterward. · Another issue occurred before check-out. On November 6 at around 11:30 AM, I called the front desk to inquire about the latest check-out time, mentioning that my flight was in the evening. A male staff member （with a Hong Kong accent, and not Jimmy or Dordon） replied abruptly, "If you want to stay until evening, you need to pay an extra fee!!" I was taken aback by his assumption that I was trying to exploit the hotel's policy. It is common practice for hotels to offer at least a one-hour grace period. · I tried to ease the tension with a light laugh, which he mirrored. I repeated my question, clarifying that I was simply asking for the latest check-out time, to which he finally replied, "12:30！" · This experience taught me that explaining the reason for a request can sometimes be counterproductive with certain staff, who may lack empathy and automatically assume guests are seeking special treatment. Suggestions: It appears that some of the male front desk staff in grey uniforms could benefit from additional customer service training. Working in hospitality requires a genuine desire to serve people. If one inherently dislikes interacting with guests, it may be time to reconsider their career path.

香港富麗敦海洋公園酒店，位於香港本島南部海洋公園南朗山的山麓海邊，面對南丫島，毗鄰鴨脷洲，風景獨特有緻。2025/09/07適值颶風襲港，遂寄寓於此地。此乃本人首次入住“富麗敦”，房間面朝大海，白浪滔天，蔚為奇觀。房間寬敞，孰令心情舒暢。可大力推薦給朋友們。 ***有一特事必須在此欄目聲明一下：本人於 2025/09/07日入住，繳納按金 ZHKD2000，至今 2025/09/13日尚未退**人之銀行帳戶。 請貴司在此解釋一下。 此致 張永權 Cheung WING KUEN

由海洋公園站 乘坐 旅遊巴到酒店， 大約20分鐘 至25分鐘， 酒店附近冇便利店， 附近冇其他餐廳， 只可幫襯酒店內來開設嘅餐廳， check in 嗰位哥哥 仔服 態度 務非常好， 非常見談， 值得一讚， 入住要交二千蚊按金， 建議香港人免按金。

酒店近海，入住之前還挺擔心的，因為網上的消息説颱風影響到了酒店，但是進去發現都還好。酒店的露天泳池是正常開放的，很棒，挺大的，海景，配救生員，每天兩次消毒。交通其實也方便，每半小時一趟班車，可以到海洋公園或者黃竹坑。好像房間都是海景房，很好看！但是房間有點小有點舊有點顯臟，絨布麵的沙發和椅子感觀上不太好。

環境舒服，服務員細心，我們去了自助餐和西餐，食物質素高水準，餐廳職員也非常有禮，地方整潔，房間也普遍不細，唯一可惜是兒童樂園因為颱風影響而需要關閉半年，現在只有一間小小的兒童天地，有機會還會再光臨。

地點遠少少，但有度假feel，房間大海景，有shuttle接送還可以。現時比較多裝修維修，不過都唔大影響，除咗Explore playroom冇開。halloween有佈置幾好。