I recently stayed at Mira Hong Kong and had a very disappointing experience. During check-in, I requested a room with a double bed. The staff asked if I would mind a room without a bathtub, and I agreed, assuming it would be a standard room.
However, upon entering the room, I realized it was equipped with disability access features, including accessible handrails in the bathroom and a roll-in shower. While I understand the importance of accessible rooms, I was never informed that this was a disabled-friendly room. As I was not feeling well that day, I didn’t fully notice until the next morning.
I felt extremely uncomfortable throughout my stay. The room lacked the comfort and ambiance I expected from a 4-5 star hotel. When I contacted customer service to express my dissatisfaction, they claimed they had “informed me in advance” about the handrails and absence of a bathtub. But mentioning “no bathtub” is very different from explicitly stating that the room is designed for disabled guests.
Andyshin82
家庭出遊
城景房
入住於2025年10月
4.2
很好
評價於:2025年10月04日
위치는 최고. 방도 은근히 커서 가족이 머물기 좋앗네요. 단지 카운터직원들이 불친절하다고 느껴서 옥의 티 엿음. 나머지는 다 좋앗네요. 근처에 잇는 21층 Wooloomooloo 레스토랑은 강추함!!
I recently stayed at Mira Hong Kong and had a very disappointing experience. During check-in, I requested a room with a double bed. The staff asked if I would mind a room without a bathtub, and I agreed, assuming it would be a standard room.
However, upon entering the room, I realized it was equipped with disability access features, including accessible handrails in the bathroom and a roll-in shower. While I understand the importance of accessible rooms, I was never informed that this was a disabled-friendly room. As I was not feeling well that day, I didn’t fully notice until the next morning.
I felt extremely uncomfortable throughout my stay. The room lacked the comfort and ambiance I expected from a 4-5 star hotel. When I contacted customer service to express my dissatisfaction, they claimed they had “informed me in advance” about the handrails and absence of a bathtub. But mentioning “no bathtub” is very different from explicitly stating that the room is designed for disabled guests.
Andyshin82
家庭出遊 城景房
入住於2025年10月
4.2
很好
評價於:2025年10月04日
위치는 최고. 방도 은근히 커서 가족이 머물기 좋앗네요. 단지 카운터직원들이 불친절하다고 느껴서 옥의 티 엿음. 나머지는 다 좋앗네요. 근처에 잇는 21층 Wooloomooloo 레스토랑은 강추함!!
XiaoEnGoGoGo
家庭出遊
城景房
入住於2025年10月
Raymond Y
夫妻/情侶出遊
城景房
入住於2025年10月
訪客用戶
獨自出遊
普通房
入住於2025年10月
訪客用戶
夫妻/情侶出遊
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其他
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入住於2025年09月
Andyshin82
家庭出遊
城景房
入住於2025年10月
M225843****
家庭出遊
城景房
入住於2025年10月
XiaoEnGoGoGo
家庭出遊 城景房
入住於2025年10月
Raymond Y
夫妻/情侶出遊 城景房
入住於2025年10月
訪客用戶
獨自出遊 普通房
入住於2025年10月
訪客用戶
夫妻/情侶出遊 城景房
入住於2025年09月
Uralu
夫妻/情侶出遊 城景房
入住於2025年09月
訪客1234
幫他人預訂 城景房
入住於2025年09月
Henry2014
夫妻/情侶出遊 水療套房
入住於2025年08月
五胡
其他 城景房
入住於2025年09月
Andyshin82
家庭出遊 城景房
入住於2025年10月
M225843****
家庭出遊 城景房
入住於2025年10月