When we arrived, our hotel room was downgraded by their staff. This seems to be something I'm experiencing in Vietnam as a black man. They see the color of my skin and automatically give me their worst room, regardless of the fact that I paid for a really good room.
After hours of complaining, they finally gave me the room I paid for. As if this wasn't enough, during my entire hotel stay, they did not clean my room once. This meant no clean towels or toilet paper, nor was the trash taken out.
Upon checking out, we waited for the elevator as the cleaners held it. We finally got down to reception a little after 12:00. The receptionist saw us waiting for the elevator, as every floor had a camera and the monitor was right in front of her. It was not communicated to us that we had to pay for a late checkout, but when we got to reception, they began charging us for every minute after 12:00. She also charged us for drinks we did not have. The rooms don't have any bottled water or any other drinks for that matter, but we had this random, unfounded bill.
I do not recommend this hotel. In fact, I do not recommend Vietnam, as this seems to be the culture.
Luca.
獨自出遊
標準雙人間
入住於2025年03月
1.2
評價於:2025年03月07日
Potrebbe migliorare ma il prezzo è buono…………………………………………
Marsally
好友出遊
標準雙人間
入住於2025年05月
2.7
評價於:2025年06月03日
The hotel is cheap but service is lacking. you have to tell or request that room be cleaned. no drinking water provided. you have to buy. Staff do not speak english. you have to use google translate. TV cant be opened .
Все ок, есть окно, уютный номер. Удобное расположение.Есть необходимые принадлежности для ванны.
TRAN DINH TRUONG
商務出差
高級雙人間
入住於2025年05月
3.0
評價於:2025年05月04日
Không được như quảng cáo . Nước nóng ko có , điều hoà kém . Phòng ko được như ảnh
訪客用戶
獨自出遊
高級雙人間
入住於2025年05月
1.2
評價於:2025年06月05日
設施陳舊,衞生堪憂,空調沒有效果,服務人員啥也不管
訪客用戶
獨自出遊
豪華雙人間
入住於2025年03月
2.2
評價於:2025年03月04日
Cold shower long way from the airport but described as close to the airport.
At least the bed was comfortable
Trungtin29
好友出遊 標準雙人間
入住於2025年05月
3.2
評價於:2025年06月18日
Phòng dịch vụ tốt
Forte_traveler
家庭出遊 標準雙人間
入住於2024年11月
2.5
評價於:2024年11月18日
When we arrived, our hotel room was downgraded by their staff. This seems to be something I'm experiencing in Vietnam as a black man. They see the color of my skin and automatically give me their worst room, regardless of the fact that I paid for a really good room.
After hours of complaining, they finally gave me the room I paid for. As if this wasn't enough, during my entire hotel stay, they did not clean my room once. This meant no clean towels or toilet paper, nor was the trash taken out.
Upon checking out, we waited for the elevator as the cleaners held it. We finally got down to reception a little after 12:00. The receptionist saw us waiting for the elevator, as every floor had a camera and the monitor was right in front of her. It was not communicated to us that we had to pay for a late checkout, but when we got to reception, they began charging us for every minute after 12:00. She also charged us for drinks we did not have. The rooms don't have any bottled water or any other drinks for that matter, but we had this random, unfounded bill.
I do not recommend this hotel. In fact, I do not recommend Vietnam, as this seems to be the culture.
Luca.
獨自出遊 標準雙人間
入住於2025年03月
1.2
評價於:2025年03月07日
Potrebbe migliorare ma il prezzo è buono…………………………………………
Marsally
好友出遊 標準雙人間
入住於2025年05月
2.7
評價於:2025年06月03日
The hotel is cheap but service is lacking. you have to tell or request that room be cleaned. no drinking water provided. you have to buy. Staff do not speak english. you have to use google translate. TV cant be opened .
Trungtin29
好友出遊
標準雙人間
入住於2025年05月
Forte_traveler
家庭出遊
標準雙人間
入住於2024年11月
Luca.
獨自出遊
標準雙人間
入住於2025年03月
Marsally
好友出遊
標準雙人間
入住於2025年05月
Zin_201
獨自出遊
標準雙人間
入住於2024年11月
ㄱ윤필용
獨自出遊
標準雙人間
入住於2025年03月
Саша777
獨自出遊
標準雙人間
入住於2025年03月
TRAN DINH TRUONG
商務出差
高級雙人間
入住於2025年05月
訪客用戶
獨自出遊
高級雙人間
入住於2025年05月
訪客用戶
獨自出遊
豪華雙人間
入住於2025年03月
Trungtin29
好友出遊 標準雙人間
入住於2025年05月
Forte_traveler
家庭出遊 標準雙人間
入住於2024年11月
Luca.
獨自出遊 標準雙人間
入住於2025年03月
Marsally
好友出遊 標準雙人間
入住於2025年05月
Zin_201
獨自出遊 標準雙人間
入住於2024年11月
ㄱ윤필용
獨自出遊 標準雙人間
入住於2025年03月
Саша777
獨自出遊 標準雙人間
入住於2025年03月
TRAN DINH TRUONG
商務出差 高級雙人間
入住於2025年05月
訪客用戶
獨自出遊 高級雙人間
入住於2025年05月
訪客用戶
獨自出遊 豪華雙人間
入住於2025年03月