I don’t normally write reviews but I “promised” the staff of this hotel I will write one. Since I only stayed for one night, I can close my eyes to the mouldy bathroom or flies in every room. But the check-in service almost put me out on the street at 11pm. The person who checked me in told me that “management” requires a cash deposit of 200AUD. I didn’t have any cash on me and said I can pay by ApplePay. The answer is if I do that, they would not refund my deposit. Since I didn’t have a physical credit card with me, I asked my husband to use his credit and we were told that the card must be in the name of the person who made the reservation. Honestly, it was 11pm and the person made it clear that my best option is to pay 200AUD and not asking it back! 訂房網站 tried to help and “management “ just wouldn’t agree.
I would have brought a physical card or cash with me if this was made clear in the instructions. Guess what? There are some find prints in their email — deposit will only be refunded after 6-8 weeks. “Management “, are you serious?
We stayed there a total of 3 nights and we had to move rooms 3 times from level 11 to level 4 then back up to level 9 the first 2 rooms overnight flooded because it was raining heavy at times but mostly just showers but the carpet was soaked throughout both rooms, When I told reception they sent me to the room with towels to soak it up and assumed it would be ok I guess, But then the hotel manager knocked on our door asked to look at the water damage I didn't know why at that time but he had made the same discovery In a number of rooms in the hotel.
So he organised to have his maintinence man come and suck the water out with a wet vacuum we went out so they could do that we were gone for a couple hours and when we got back they had just finished and had industrial blowers drying it out more.I wasn't going to stay in that room and asked the manager to move us but he was reluctant but he did.No offer to help us move our stuff for the inconvenience but history repeated itself in the next room. So the final night we were downgraded alot the room was half the size of the one we originally booked the condition of the room was like it was quickly cleaned and made available for us in the last hour it was disgusting and very poor effort from the Manager and the staff.
The TVs in 2 of the 3 rooms wouldn't connect to the hotels promised super speed wifi on the website which wasn't very fast at all.
The phones fitted in the rooms don't work they're not even connected.
The safes in the rooms! one I had to put 6 X AA batteries in for it to turn on! only to say error over and over again and the other 2 don't work.
The Photos below are the standard of cleaning in this hotel and unfinished workmanship.
Very Dissatisfied Hotel Stay.
The stay was worth the price. Great location and very clean. Has all the facilities.
訪客用戶
商務出差 行政一室房帶陽台(有限清潔服務)
入住於2025年09月
2.7
評價於:2025年09月20日
I don’t normally write reviews but I “promised” the staff of this hotel I will write one. Since I only stayed for one night, I can close my eyes to the mouldy bathroom or flies in every room. But the check-in service almost put me out on the street at 11pm. The person who checked me in told me that “management” requires a cash deposit of 200AUD. I didn’t have any cash on me and said I can pay by ApplePay. The answer is if I do that, they would not refund my deposit. Since I didn’t have a physical credit card with me, I asked my husband to use his credit and we were told that the card must be in the name of the person who made the reservation. Honestly, it was 11pm and the person made it clear that my best option is to pay 200AUD and not asking it back! 訂房網站 tried to help and “management “ just wouldn’t agree.
I would have brought a physical card or cash with me if this was made clear in the instructions. Guess what? There are some find prints in their email — deposit will only be refunded after 6-8 weeks. “Management “, are you serious?
We stayed there a total of 3 nights and we had to move rooms 3 times from level 11 to level 4 then back up to level 9 the first 2 rooms overnight flooded because it was raining heavy at times but mostly just showers but the carpet was soaked throughout both rooms, When I told reception they sent me to the room with towels to soak it up and assumed it would be ok I guess, But then the hotel manager knocked on our door asked to look at the water damage I didn't know why at that time but he had made the same discovery In a number of rooms in the hotel.
So he organised to have his maintinence man come and suck the water out with a wet vacuum we went out so they could do that we were gone for a couple hours and when we got back they had just finished and had industrial blowers drying it out more.I wasn't going to stay in that room and asked the manager to move us but he was reluctant but he did.No offer to help us move our stuff for the inconvenience but history repeated itself in the next room. So the final night we were downgraded alot the room was half the size of the one we originally booked the condition of the room was like it was quickly cleaned and made available for us in the last hour it was disgusting and very poor effort from the Manager and the staff.
The TVs in 2 of the 3 rooms wouldn't connect to the hotels promised super speed wifi on the website which wasn't very fast at all.
The phones fitted in the rooms don't work they're not even connected.
The safes in the rooms! one I had to put 6 X AA batteries in for it to turn on! only to say error over and over again and the other 2 don't work.
The Photos below are the standard of cleaning in this hotel and unfinished workmanship.
Very Dissatisfied Hotel Stay.
訪客用戶
商務出差
行政一室房帶陽台(有限清潔服務)
入住於2025年09月
rosannang7232
家庭出遊
行政家庭一室房
入住於2025年11月
1380265****
夫妻/情侶出遊
行政一室房帶陽台(有限清潔服務)
入住於2025年09月
訪客用戶
家庭出遊
標準一室房(有限的清潔服務)
入住於2025年08月
CSHua
家庭出遊
行政家庭一室房
入住於2025年09月
綠色的巨型恐龍
夫妻/情侶出遊
標準一室房(有限的清潔服務)
入住於2025年07月
訪客用戶
夫妻/情侶出遊
標準一室房(有限的清潔服務)
入住於2025年06月
匿名用戶
家庭出遊
標準一室房(有限的清潔服務)
入住於2025年09月
LBe
獨自出遊
行政一室房帶陽台(有限清潔服務)
入住於2025年07月
Vikashni
好友出遊
行政一室房帶陽台(有限清潔服務)
入住於2025年09月
訪客用戶
商務出差 行政一室房帶陽台(有限清潔服務)
入住於2025年09月
rosannang7232
家庭出遊 行政家庭一室房
入住於2025年11月
1380265****
夫妻/情侶出遊 行政一室房帶陽台(有限清潔服務)
入住於2025年09月
訪客用戶
家庭出遊 標準一室房(有限的清潔服務)
入住於2025年08月
CSHua
家庭出遊 行政家庭一室房
入住於2025年09月
綠色的巨型恐龍
夫妻/情侶出遊 標準一室房(有限的清潔服務)
入住於2025年07月
訪客用戶
夫妻/情侶出遊 標準一室房(有限的清潔服務)
入住於2025年06月
匿名用戶
家庭出遊 標準一室房(有限的清潔服務)
入住於2025年09月
LBe
獨自出遊 行政一室房帶陽台(有限清潔服務)
入住於2025年07月
Vikashni
好友出遊 行政一室房帶陽台(有限清潔服務)
入住於2025年09月