We had a not pleasant stay, we have to move two times between 3 different rooms, the first one the flush lever of the toilet didn't work, so use but don´t flush. I told the front desk in the morning, and they told me they would fix the problem, in the evening when we came back the problem was still there.
The other attendant moved us to another room it was already 8:30 PM, this other room, the electric outlets didn't work, no TV, no AC.
Back to Front Desk and the attendant told me that she will send the Technician, waited till 10:15 PM and no technician.
Back to front desk and demanded other room and finally moved to other that everything works, only a little problem, the shower has no pressure and the hot water even on the lowest setting was extremelly hot. So we gave up and keep it anyway.
訪客用戶
獨自出遊
標準房帶雙人床-禁菸
入住於2025年08月
4.0
評價於:2025年08月22日
I rarely give a negative response however the rooms promoted by the hotel have no bearing on the actual room. I booked a standard double room and was disappointed with it. Marks all over the walls, stains on the carpet and the bed just about fitted with very little space either side, the furniture was very dated, overall for a supposedly double room which should have been a single.. The only positive was the tiny double bed was at least comfortable but had there been two of us it would have been a nightmare.
Overall very disappointed and believe me I have stayed in some very dated hotels and accommodations in the past. Definitely not a 4 or even 3 star hotel.
Would I stay again? A definite no!
CkKelvin
夫妻/情侶出遊
標準房帶雙人床-禁菸
入住於2025年08月
4.7
很棒
評價於:2025年08月12日
I stayed here for a night and found it to be a convenient option, especially due to its proximity to the airport and just a few minutes’ walk to the bus stop.
The hotel felt old and the room was small, but clean and well-maintained, perfect for a one-night stay. Overall, a practical and affordable choice for travelers in transit.
訪客用戶
家庭出遊
行政房(雙人床)-禁菸
入住於2025年07月
4.0
評價於:2025年07月07日
I stayed at the Best Western Ariel for one night before an early morning flight from Heathrow, and it was a solid choice for convenience. The location is great — only a few minutes from Terminals 2 and 3, and there's a shuttle bus that runs regularly. Check-in was smooth and the staff were friendly and helpful, even with my late arrival.
The room was compact but clean, with everything I needed for a short stay — comfy bed, decent shower, and a kettle with tea and coffee. It’s not a luxury hotel by any means, but it served its purpose well. The soundproofing was surprisingly good considering the proximity to the airport — I barely heard any planes.
Only downside was the breakfast — it felt a bit basic for the price. Also, the decor is a bit dated, but again, for a one-night airport stopover, it’s totally fine.
Would stay again if I need to be close to Heathrow!
David Cutts
獨自出遊
標準房帶雙人床-禁菸
入住於2025年06月
3.7
評價於:2025年06月30日
Very good hotel . Clean , everything works. Good location. However, more information needs to be given on the public transportation available ( which after having a good look into is very good. The reception are very slow to answer the phone if at all! However, at reception they were helpful.
We had a not pleasant stay, we have to move two times between 3 different rooms, the first one the flush lever of the toilet didn't work, so use but don´t flush. I told the front desk in the morning, and they told me they would fix the problem, in the evening when we came back the problem was still there.
The other attendant moved us to another room it was already 8:30 PM, this other room, the electric outlets didn't work, no TV, no AC.
Back to Front Desk and the attendant told me that she will send the Technician, waited till 10:15 PM and no technician.
Back to front desk and demanded other room and finally moved to other that everything works, only a little problem, the shower has no pressure and the hot water even on the lowest setting was extremelly hot. So we gave up and keep it anyway.
訪客用戶
獨自出遊 標準房帶雙人床-禁菸
入住於2025年08月
4.0
評價於:2025年08月22日
I rarely give a negative response however the rooms promoted by the hotel have no bearing on the actual room. I booked a standard double room and was disappointed with it. Marks all over the walls, stains on the carpet and the bed just about fitted with very little space either side, the furniture was very dated, overall for a supposedly double room which should have been a single.. The only positive was the tiny double bed was at least comfortable but had there been two of us it would have been a nightmare.
Overall very disappointed and believe me I have stayed in some very dated hotels and accommodations in the past. Definitely not a 4 or even 3 star hotel.
Would I stay again? A definite no!
CkKelvin
夫妻/情侶出遊 標準房帶雙人床-禁菸
入住於2025年08月
4.7
很棒
評價於:2025年08月12日
I stayed here for a night and found it to be a convenient option, especially due to its proximity to the airport and just a few minutes’ walk to the bus stop.
The hotel felt old and the room was small, but clean and well-maintained, perfect for a one-night stay. Overall, a practical and affordable choice for travelers in transit.
訪客用戶
家庭出遊 行政房(雙人床)-禁菸
入住於2025年07月
4.0
評價於:2025年07月07日
I stayed at the Best Western Ariel for one night before an early morning flight from Heathrow, and it was a solid choice for convenience. The location is great — only a few minutes from Terminals 2 and 3, and there's a shuttle bus that runs regularly. Check-in was smooth and the staff were friendly and helpful, even with my late arrival.
The room was compact but clean, with everything I needed for a short stay — comfy bed, decent shower, and a kettle with tea and coffee. It’s not a luxury hotel by any means, but it served its purpose well. The soundproofing was surprisingly good considering the proximity to the airport — I barely heard any planes.
Only downside was the breakfast — it felt a bit basic for the price. Also, the decor is a bit dated, but again, for a one-night airport stopover, it’s totally fine.
Would stay again if I need to be close to Heathrow!
David Cutts
獨自出遊 標準房帶雙人床-禁菸
入住於2025年06月
3.7
評價於:2025年06月30日
Very good hotel . Clean , everything works. Good location. However, more information needs to be given on the public transportation available ( which after having a good look into is very good. The reception are very slow to answer the phone if at all! However, at reception they were helpful.
訪客用戶
獨自出遊
標準房單人床,非吸菸
入住於2026年03月
죠앤전
獨自出遊
標準房單人床,非吸菸
入住於2025年10月
匿名用戶
獨自出遊
標準房帶雙人床-禁菸
入住於2025年11月
Luiz Mattos 2591
夫妻/情侶出遊
標準房帶雙人床-禁菸
入住於2025年08月
訪客用戶
獨自出遊
標準房帶雙人床-禁菸
入住於2025年08月
CkKelvin
夫妻/情侶出遊
標準房帶雙人床-禁菸
入住於2025年08月
訪客用戶
家庭出遊
行政房(雙人床)-禁菸
入住於2025年07月
David Cutts
獨自出遊
標準房帶雙人床-禁菸
入住於2025年06月
訪客用戶
好友出遊
標準客房, 2 張單人床, 禁菸房
入住於2025年12月
訪客用戶
獨自出遊
標準房單人床,非吸菸
入住於2025年08月
訪客用戶
獨自出遊 標準房單人床,非吸菸
入住於2026年03月
죠앤전
獨自出遊 標準房單人床,非吸菸
入住於2025年10月
匿名用戶
獨自出遊 標準房帶雙人床-禁菸
入住於2025年11月
Luiz Mattos 2591
夫妻/情侶出遊 標準房帶雙人床-禁菸
入住於2025年08月
訪客用戶
獨自出遊 標準房帶雙人床-禁菸
入住於2025年08月
CkKelvin
夫妻/情侶出遊 標準房帶雙人床-禁菸
入住於2025年08月
訪客用戶
家庭出遊 行政房(雙人床)-禁菸
入住於2025年07月
David Cutts
獨自出遊 標準房帶雙人床-禁菸
入住於2025年06月
訪客用戶
好友出遊 標準客房, 2 張單人床, 禁菸房
入住於2025年12月
訪客用戶
獨自出遊 標準房單人床,非吸菸
入住於2025年08月