Whale Retreat Destination (Whale Retreat Destination)

房間有特色，很大，離李花園5公里路，我們是打grab

We pay 2 bedroom Deluxe pool view on Tripcom. But on the day we arrive they said full, left 1 bedroom for us only. NO refunds, NO compensation, NO subsidies, and they didn't even provide their prized Thai cuisine. If this review is deleted by the hotel, I will spread it across all major media platforms. I just want to warn the people don’t simply be fool by this hotel.

X tahu kenapa hotel ni banyak keluar yg 1 bilik shj, sedangkan dia ada 2 rooms yg selesa giler. Hotel baru. Fasiliti semua best. Kat sini ada building untuk elder wellnes. Pusat jagaan org tua kaya2. Boleh lah sambil menyelam cari jodoh. Tiberrree

The hotel is clean but location wise not very strategic as it located quite far from the city & attractions, at least 15 mins car ride, only 1 small 7-11 nearby. Also, during our check out, the receptionist said they couldn’t find one of the face towel and insisted us to pay, in fact we did not even use any of their towel and we suspect that maybe the housekeeper took away on the first day of house keeping, however we r in a rush so we just pay for it at the end.

I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place. Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place. I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels. On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either. My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents. Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.

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