Unfortunately, experience for us was nothing but terrible because despite the fact that I informed them more than 24 hours in advance that due to ongoing arctic freeze and airport closures we won’t be making the connecting flight , hence won’t be in Houston on the day of the check in , I was advised that they won’t refund/cancel/amend/give credit for our reservation. Nothing at all, no expression of empathy either. They were one of many businesses that I had to deal with because of these weather conditions and all except Hilton expressed their concerned and did their best to accommodate us- starting from airlines to other hotels and venues. Everyone understood, made exceptions and accommodated to their best ability, but not this place. It’s upsetting to say the least and very telling. Lesson learned and won’t ever consider staying at Hilton venues.
訪客用戶
商務出差
行動無障礙兩張大床房帶浴缸
入住於2024年09月
5.0
超讚
評價於:2024年10月01日
I am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasn’t able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.
Unfortunately, experience for us was nothing but terrible because despite the fact that I informed them more than 24 hours in advance that due to ongoing arctic freeze and airport closures we won’t be making the connecting flight , hence won’t be in Houston on the day of the check in , I was advised that they won’t refund/cancel/amend/give credit for our reservation. Nothing at all, no expression of empathy either. They were one of many businesses that I had to deal with because of these weather conditions and all except Hilton expressed their concerned and did their best to accommodate us- starting from airlines to other hotels and venues. Everyone understood, made exceptions and accommodated to their best ability, but not this place. It’s upsetting to say the least and very telling. Lesson learned and won’t ever consider staying at Hilton venues.
訪客用戶
商務出差 行動無障礙兩張大床房帶浴缸
入住於2024年09月
5.0
超讚
評價於:2024年10月01日
I am very grateful for the opportunity to stay this hotel, mainly because of the CCIM conference held here. However, since I registered a bit late, I wasn’t able to get the special discount. The check out service man is excellent. The staff guided and assist me, I believe this is the great example of what makes a hotel truly outstanding.
匿名用戶
商務出差
行政特大床房
入住於2025年04月
訪客用戶
家庭出遊
豪華套房帶客廳
入住於2024年07月
Juzhongbanma
與好友旅遊
入住於2022年10月
訪客用戶
家庭出遊
高樓特大床房
入住於2025年01月
訪客用戶
商務出差
行動無障礙兩張大床房帶浴缸
入住於2024年09月
訪客用戶
商務出差
公園景觀兩張大床房
入住於2025年02月
匿名用戶
幫他人預訂
公園景觀特大床房
入住於2024年05月
Zhishi
商務出差
公園景觀兩張大床房
入住於2024年03月
訪客用戶
獨自出遊
入住於2024年08月
訪客用戶
商務出差
公園景觀特大床房
入住於2025年04月
匿名用戶
商務出差 行政特大床房
入住於2025年04月
訪客用戶
家庭出遊 豪華套房帶客廳
入住於2024年07月
Juzhongbanma
與好友旅遊
入住於2022年10月
訪客用戶
家庭出遊 高樓特大床房
入住於2025年01月
訪客用戶
商務出差 行動無障礙兩張大床房帶浴缸
入住於2024年09月
訪客用戶
商務出差 公園景觀兩張大床房
入住於2025年02月
匿名用戶
幫他人預訂 公園景觀特大床房
入住於2024年05月
Zhishi
商務出差 公園景觀兩張大床房
入住於2024年03月
訪客用戶
獨自出遊
入住於2024年08月
訪客用戶
商務出差 公園景觀特大床房
入住於2025年04月