Victor Metropolis lakeside Hotel & Rooftop bar (Victor Metropolis Lakeside Hotel & Rooftop Bar)

優點： - 離還劍湖很近，步行兩三分鐘 - 房間乾淨整潔 - 早餐還可以，可惜沒有粥 - 前台其中一個35出頭的挺好，溫聲細語，很有耐心，笑臉相迎。唯一有點尷尬的是，她的二把刀中文碰上我的二把刀英文，溝通沒那麼順暢，但還行，能溝通。另一個好像稍微年輕一點的，也過得去，就是沒有笑臉，兩人迎面遇見也沒有招呼沒有笑臉（小問題，不算事，我又不是來看她笑臉的） 缺點： - 前台辦理入住超級慢，辦理一個客人就得10來分鐘，萬一你有什麼問題要問他們，你就等著吧。負責迎賓的小夥一問三不知，問就是“這個你去問前台吧”（不知道是不是因為 他給我送上樓，我沒給他小費，他不高興。問題是我就一個小書包，我自己揹著，你啥也沒幹，就幫我指一下路，一層樓一共就5間房，我也不至於迷路啊） - 沒有一次性拖鞋，問前台也説沒有 - 空調正對著床吹，溫度低了受不了，溫度高了其他地方熱 - 洗衣服收費，洗一雙襪子就收8塊人民幣，8塊錢我都能買一打襪子了。。。晚上9點不到去問，説要第二天傍晚（evening）才能還回來。（雖然在“設施服務”裡説明瞭，但寫的是“洗衣服務收費”，後面還有一個“洗衣房”沒寫收費，我還以為能自助使用呢，我自己衣服我要你洗個毛） - 房間裡莫名其妙多了一扇門，而且好像是從後面反鎖的，也就是説對面能直接打開房門進來。我一個男的都有點怵。室內視頻中最後面那道門就是（後來我去隔壁房間看了一下，也這樣，都是打不開的，可是還是太奇怪了） - 浴室小，洗澡放不開 - 房間裡有個小冰箱，裡面的是收費飲料，轟隆隆響個不停，我怕弄壞，不敢拔電源 - 頂樓有個什麼天空酒吧，md我打開門進去看，他工作人員直接迎上來，拿著菜單把我攔在門口，讓我站在門口看，我進去坐著看是會吸走你們的氣運嗎？就離譜 - 也沒説禁止吸菸啊，房間裡煙灰缸都不放一個。別人家酒店“禁止吸菸”的房間裡都有煙灰缸 - 建議不要選擇“水上木偶戲”套餐，要看也可以自己現場買票，價格差不多。（室內有一個方形小水池，上面有機關木偶出來表演，旁邊還有8個演奏歌唱人員，表演內容是越南傳統民間故事，我看了5分鐘就撤了。後面有視頻） 總結：節假日或5天以內的房間會漲價，平時④佰還算合理（就我個人體驗來説，河內消費水平與深圳南山持平。

It’s not even 2 stars hotel, 訂房網站 didn’t helped me! Trip left me without any help in dirty, old, broken hotel, the hotel is old and everything is broken and old and not clean. The breakfast os so poor. The supervisor is rude . Only two things were good, location and staff

非常不滿意，還需要加錢換標準間，停電沒有電梯沒有早餐，沒有早餐喝2瓶礦泉水還要收錢。看了很多差評要求，真的很差

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that "we don't know the fact. You can make your reservation on our website now." The remaining option on 18/4 morning was a "suite" 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available "King room" and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a "late check out" at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.

衞生間設施及配備的洗漱用品比較價廉陳舊。房間比較暗。三個房間全部選擇的雙床房，到店全是一個床的房間，前台説她的頁面是一個床，也不知道問題出在哪兒。到店時讓每個房間加一個被子，晚上11點多到房間還沒送來，再次去前台要求送，到晚上12點又要求一遍，送來了一個被套或者床單。早餐品類很少。快700塊的房間設施和服務不及國內300塊的快捷酒店。

This hotel is look old. In the room smell not good (it’s look like Durian) Breakfast has not many choice. Service not good, found only 1 reception guy to support for check in and check out

여기 절대 오지마세요 올드쿼터 가깝더라도, 가성비최악이고 호텔직원이 손님왔는데 테이블에서 앚아서 이야기하고 3성급호텔만도 못합니다. 청소는개판 물도잘안나옴

Victor Metropolis hotel & rooftop bar is one of Top hotel in Hanoi city with wonderful service, lovely decoration - modern room, perfect location, nice rooftop bar & restaurant. BOOK IT.

麻雀雖小五臟俱全。但是跟320RMB的價格，似乎不那麼匹配。離環劍湖非常近，200米，離火車街1000米。值得稱讚的地方:服務態度，早餐。 其他:房間太小，有點像150元的房間。衞生間的馬桶蓋打開後，尿漬太多。走廊狹小，電梯也小。 訂房網站上訂的比較虧的一次。 早晨給叫的出租車，居然可以砍價。從那邊出發正常衹需要12美元

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