Le Petit Prince Hotel & Rooftop Bar (Le Petit Prince Hotel & Rooftop Bar)

It’s not even 2 stars hotel, 訂房網站 didn’t helped me! Trip left me without any help in dirty, old, broken hotel, the hotel is old and everything is broken and old and not clean. The breakfast os so poor. The supervisor is rude . Only two things were good, location and staff

非常不滿意，還需要加錢換標準間，停電沒有電梯沒有早餐，沒有早餐喝2瓶礦泉水還要收錢。看了很多差評要求，真的很差

/!\ Avoid this hotel. We would never recommend this hotel for your stay in Hanoi. Stayed 18-20 April 2025: 3 days, 2 nights. 1/ Overbooking situation - cancellation the day before landing My friend and I booked two separate rooms to stay at this hotel, the day before the check in, my friend's booking got cancelled by the hotel without information. We had contacted the hotel several times in vain, then it was confirmed that they have overbooked the hotel which caused to trouble to start with our holiday. Hotel Director of sales M. Victor N. did replied by email on the checking day 18/4 few hours before that "we don't know the fact. You can make your reservation on our website now." The remaining option on 18/4 morning was a "suite" 14 times higher rate than our initial booking... Therefore once arrived at Hanoi, we wanted to get a refund of my remaining booking but the hotel reception lady Mrs Ruby was not helpful at first and rude towards us. Her non hospitality professionalism and communication led us feel very unwelcomed (no smile, no thank you, speaking vietnamese with her colleague in front of us). May need to review if she really should stay at the reception as this is client facing interaction and should be solution driven. She strictly insisted that she doesn't know why we only got one room left and my booking was non refundable even tough they did cancelled my friend's one few hours ago. After negotiation, she kept saying as it is non refundable, either we stay, either we book another room. At that moment, there was an another room not the Suite one that just got available "King room" and if we could pay the price difference which is higher than our initial paid booking and need to stay together in the same room. As we just started the holidays and to not loose the money that we could not get refunded, we paid the difference to change to that room. We paid in cash to get that room. We thought that was going to be just one off issue/misunderstanding and could start our holidays. Note: If you pay in credit card they will charge 3% additional. The exchange rate is more convenient to change at jewelry gold shop in Hàng Bac street (5 mins walk), the rate at the hotel is too high, don't change there. 2/ Cleanliness As we got this better king's room with window, we were expecting that to be at least clean and suitable for 2 pax. The bed sheets and cushions were yellowish, the floor was not vacuum (dead bees staying there whole stay), the slippers are dirty, the wall is stained and some unfinished renovation. The worst is the shower/bathtub, once you shower, it will flood to the room, we had to put towels to absorb the water in the room. You have to ask for towels if they clean your room as they will forget. 3/ Breakfast Be aware that it is from 6:30am to 9:30am, the breakfast is correct as a mini buffet Overall this hotel is average, the positive points are the location and the other gentleman receptionist allowing us to have a "late check out" at noon instead of 11am, as if after noon they will charge one night more. The hotel should stop with overbooking rooms that will cause unnecessary stress situation for everyone and need to be renovated. To be honest, you can have much more great options nearby, CLEAN and with great hospitality service. As part of holidays and for a decent price, just book another hotel to avoid negative start for your holidays. Enjoy your stay in Hanoi and in Vietnam! PS: on some platform it is indicated there is a gym but there is none. And the hotel team is aware of these comments as we filled the same to their paper review form.

衞生間設施及配備的洗漱用品比較價廉陳舊。房間比較暗。三個房間全部選擇的雙床房，到店全是一個床的房間，前台説她的頁面是一個床，也不知道問題出在哪兒。到店時讓每個房間加一個被子，晚上11點多到房間還沒送來，再次去前台要求送，到晚上12點又要求一遍，送來了一個被套或者床單。早餐品類很少。快700塊的房間設施和服務不及國內300塊的快捷酒店。

This hotel is look old. In the room smell not good (it’s look like Durian) Breakfast has not many choice. Service not good, found only 1 reception guy to support for check in and check out

여기 절대 오지마세요 올드쿼터 가깝더라도, 가성비최악이고 호텔직원이 손님왔는데 테이블에서 앚아서 이야기하고 3성급호텔만도 못합니다. 청소는개판 물도잘안나옴

Victor Metropolis hotel & rooftop bar is one of Top hotel in Hanoi city with wonderful service, lovely decoration - modern room, perfect location, nice rooftop bar & restaurant. BOOK IT.

麻雀雖小五臟俱全。但是跟320RMB的價格，似乎不那麼匹配。離環劍湖非常近，200米，離火車街1000米。值得稱讚的地方:服務態度，早餐。 其他:房間太小，有點像150元的房間。衞生間的馬桶蓋打開後，尿漬太多。走廊狹小，電梯也小。 訂房網站上訂的比較虧的一次。 早晨給叫的出租車，居然可以砍價。從那邊出發正常衹需要12美元

とても買い物しやすい場所にありました。 出かけたり帰ってくるたびに笑顔で対応してくださるのでとても嬉しかったです。

The location of Victor Metropolis Hotel was indeed convenient. The reception staff was also very friendly and helpful. They were very well-mannered and would offer assistance whenever required. The hotel is around 9 storeys high, with a roof top bar at the 10th floor. The room is relatively small, especially the toilet, with a bathtub shower area (that can make it very slippery to go in and out for kids/older folks). Sufficient amenities (such as soap/tooth brush) etc were provided, but be prepared that the quality might not be the best. Also, do note that there isn’t a lot of socket plugs available for charging. You have to unplug either a bedside lamp or another appliances to charge your own device. Overall experience was alright for the price offered!