Scent Premium Hotel & Skybar (Scent Premium Hotel & Skybar)

臨時決定去的，在市區住一晚，選了還劍湖附近比較好一些的，第一次去越南，辦理入住可以不用在前台“罰站”，可以舒舒服服的坐著免費吃西瓜，喝飲料，等工作人員給辦理入住手續，還有一個很漂亮的服務員，給我們詳細的介紹了周邊的景點，夜市，火車街之類的，很認真的用英語給我們講解，真的很難得，哪怕五星級酒店入住，都沒有這待遇～房間比較普通，設施也有點舊了，但是整體OK的。出門吃東西也很方便。酒店的早餐，基本也可以滿足，中式西式都有，越南粉點了以後會主動送到座位，還會有人來給你倒果汁。還有我最愛的百香果！門口有幾個台階，工作人員會主動幫忙提行李的～難怪這麼多人喜歡來越南度假呀……

酒店位於還劍湖附近小巷內，一進門就可以聞到好聞的香水味，酒店位置不在鬧市區，可以保證很好的睡眠，配有SPA和天空酒吧，非常的綜合性，早餐新鮮品種很多，最值得一提的是酒店人員態度超級Nice，下次過來還要住這家

超讚的酒店，位置很棒！步行還劍湖幾分鐘就到！繞湖一週二十多分鐘。酒店附近好吃的飯店很多，尤其是那家火爆的比薩餅店，就在隔壁，排不上隊，下次吧！蜜雪冰城近在咫尺，價格美麗！酒店服務棒棒噠，早餐必須點贊！味道不錯！步行去景點，比如教堂，火車街，夜市等。下次去還住這裡！必須的！

地點非常方便，就在還劍湖附近，有名的美食也挺多，走路就可以到，最後一天行程比較早，飯店也有準備早餐盒的服務。唯一的缺點就不知道為什麼第一晚睡覺的時候腳不知道被甚麼咬了，可能清潔的部分還有待加強。

DEATH TRAP HOTEL!! DO NOT STAY HERE!! My oartner and I stayed at this hotel on June 24th and it was a complete nightmare! DO NOT STAY HERE under any circumstances! I was taking a shower and the glass door, which had rusty and misaligned hinges, completely collapsed and shattered. I was badly injured with deep cuts and glass embedded in my skin. Blood everywhere. I was in a state of shock. The night receptionist was completely unprepared to deal with this type of event and we had to insist that he come with us to the hospital. They were completely unprepared for any emergency and I had to be taken downstairs on a luggage trolley. There was no night manager on duty, and when called the hotel manager refused to even speak with us on the phone and did not answer when we called him. The receptionist came with us to the ER, but it was clear his only priority was to deny any responsibility. He did not express any sympathy at all and was of no help whatsoever at the hospital. I needed an ultrasound at the hospital, tetanus shots, and stitches for my wounds. (The care at the hospital is another story - it turned out I still had some fragments inside and had to undergo reconstructive surgery to repair the wounds properly and remove all the glass). We demanded that the hotel pay our hospital bills, for our stay, and to relocate us to another hotel. The receptionist could only book us another hotel which we had to pay for, and said the manager would talk to us the next morning. He booked another place across the street which looked similarly shady so we demanded he get us a room somewhere else. When he manager came he offered only to refund the cost of 1 night of our 2-night stay! No payment for our new hotel, no hospital bills. We told him this was grossly insufficient and that his shoddy shower was the reason for injury. He tried to deny responsibility and did not pay anything further, or offer any kindness or remorse at all. His denials were infuriating and the conversation devolved into a shouting match in the lobby of our new hotel. He said he could not afford to pay any more than the one night’s hotel fee, which was galling. Later in the day he did have somewhat of a change of heart and did offer to pay the cost of our ER visit in Hanoi (I believe he was told off by the manager of our new hotel, who witnessed the scene). Still, this did not come close at all to the true cost of the injury, which so far has racked up expenses of over 15,000 USD and counting!

ここのホテルは、私たちにとって最高でした すべてのスタッフが、本當に親切で気配りがあり 部屋も清潔に掃除していただき朝食もいろんな種類があり どれも美味しく食べ過ぎてしまうほどです 安心して快適に滯在できました 本當にありがとうございます また、ハノイに來たら絶対泊まりたいです

酒店乾淨整潔，早餐也很不錯. 最主要是服務超級好. 可以幫忙約車，避免被宰客. 而且在還劍湖旁邊. 逛街簡直不要太方便. 非常nice的酒店.

位置位於還劍湖附近，出入方便。酒店服務真的要大讚，我們半夜抵達，怕酒店不清楚提前打電話通知過。去到半夜一點半，酒店前台馬上出來為我們開門提行李。每次從外面回來都會有人問是否需要解暑的飲品，很貼心。 房間衞生還不錯，空間也足夠大。酒店早餐品種不多但出品很好，pho很棒，水果也很新鮮。

這個酒店的地段超級好，就在老城區。去哪裡都很方便，基本衹要步行。有些景點打車衹要10幾分鐘。這裡的服務必須給五星好評。服務員都會英文，超級好。唯一一個沒給五星的是設施。這裡的設施比較久，房間也不大。但是，比較是黃金地段，這個價位可以接受。

酒店位置很好，就在還劍湖邊，到哪裡都方便，房間也非常棒，法式風情，早餐也很棒，選擇很多，最棒的是他們的服務，每個人都很有禮貌，也很熱情。