白馬杉木酒店 (Hakuba Mominoki Hotel)

今次旅遊非常失望,酒店服務非常差.其中一項佢哋有自己車住客出入JR鐵路站. 出6月26日1500我坐佢哋車到JR站,已預約1700在同一個JR站接我. 但我等到1717仍未見佢哋酒店車出現.我打去酒店問,佢哋話人為失誤,所以無安排出車.當時我非常憤怒.因為而家唔係旺季,佢哋都冇乜客人,但係都可以疏忽我. 真係不能接受. 佢哋完全無任何賠償.完全不能接受.

可能因為是淡季，酒店upgrade了我們的房間，太好了！酒店附近沒有餐廳，所以我們享用了酒店的自助晚餐，食物種類算多，但是味道就一般！溫泉很好呢！

還不錯的酒店！位置方便，房間乾淨舒適，裝修很有品味。最滿意的是服務，所有員工都特別熱情周到，有求必應，讓人感覺賓至如歸，早餐也不錯，下次來的不二之選！強烈推薦！

白馬不太大，巿區就是幾條街的路，酒店在一個小山丘上，附近也有幾間酒店，全個山的燈光就是靠他們了，附近沒便利商店，酒店有日式和式房選擇，我選了和式，不完美的是要自己舖床，老人應受不了。老人家和外國遊客較多，有日本老人不洗身跳進溫泉，在日本首見。

我對這間酒店很滿意，地點一流，職員友善，房間舒適。 房間不論是燈光、氣溫、床褥被鋪都很舒適，特別要讚揚房務姐姐，把房間清潔得非常乾淨。房間有兩個露台，其中一邊可看到八方尾根滑雪場。 住了六晚，每天早餐食物種類大致相同，但也豐富。當中三晚分別到酒店不同的餐廳享用晚餐，第一晚在酒店內吃自助晚餐，食物種類很多；第二晚在酒店旁的The Forest吃西餐；第三晚在酒店旁的The Forest吃日本菜，三間餐廳的價格不貴但很美味。 而放滑雪用具的Dry Room則在酒店外，是真的乾燥房，還有烘乾雪鞋的機器，而不是某些酒店所謂的Dry Room而其實只是一個Locker房已而。

備品が素晴らしいです。

體驗很好，特別是前台男服務員（沒有記下名字）的服務，很暖心。退房後需要打車去另外一個民宿，但因為剛好遇上週末和天王誕生日，加上一直在下雪，所以整個白馬用車資源都緊缺，是這位服務員一直堅持幫我們打電話訂出租車，最後才有人接單。而且他主動説，我們帶著小孩，很不容易，一定會努力幫我們叫到車。 環境也是一流，窗外能看到浪漫的雪景，阿爾比斯山脈流下來的水，不要太溫柔（泡澡一定要體驗）。 近八方尾根雪場，步行五分鐘就可以去到。 相約下次！

Stayed late June to see the stunning Itawake view. No skiing, just soaking in Hakuba’s nature. Hotel was peaceful, surrounded by trees — perfect for relaxing walks. Staff were friendly and super helpful. Room was clean, a bit small for what we booked. Breakfast was okay, mix of Japanese and Western. The onsen was the real highlight — so refreshing after a day out. Even without snow, Mominoki was a great base. Cozy, quiet, and welcoming. Would stay again.

とても素敵な時間を過ごしました。雨で予定がボツになりましたが、ホテルが良かったのが救いです。 また利用したいです お世話になりました。

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!