Overall, our stay was enjoyable, and the chalet matched the photos. However, I’d rate it 3.5 stars due to poor value for the peak-season price. Check-in instructions were unclear, leaving us to search for our villa in the cold. There were no manuals for the heater, boiler, or washer, and the boiler kept turning off unexpectedly. The concierge was attentive, but these issues dampened the experience. These manuals / improvements / attention to detail should be easy fixes for the management company, but a major oversight for a company that prides itself on hospitality.
Teddy
家庭出遊 木屋, 3 間臥室 (Mizuho)
入住於2025年01月
3.7
評價於:2025年02月02日
Overall, our stay was enjoyable, and the chalet matched the photos. However, I’d rate it 3.5 stars due to poor value for the peak-season price. Check-in instructions were unclear, leaving us to search for our villa in the cold. There were no manuals for the heater, boiler, or washer, and the boiler kept turning off unexpectedly. The concierge was attentive, but these issues dampened the experience. These manuals / improvements / attention to detail should be easy fixes for the management company, but a major oversight for a company that prides itself on hospitality.
Teddy
家庭出遊
木屋, 3 間臥室 (Mizuho)
入住於2025年01月
Teddy
家庭出遊 木屋, 3 間臥室 (Mizuho)
入住於2025年01月