Room are spacious and clean, location are strategic, but service are really bad. I cant keep my luggage before my check in time, so i have to carry my heavy luggage with me for all day, and staffs here aren’t friendly at all, also they charge ¥5,000 for late check out even just for 5minutes. I stay in many hotel with higher and cheaper price but this place was really disappointing.
All the things in this hotel are perfect, but i think they have to educate the staffs and other services.
Wee Loon
家庭出遊
高級雙床房
入住於2025年06月
4.0
評價於:2025年06月13日
Location is the king. Booked a room that can see the canal right off the window for a peaceful view. Otaru is a small town and most of the places are within walking distance. Stroll along the Otaru canal right in front of the hotel was great! Room itself was normal, and we have one advice for the hotel to just remove the aged cupboards in front of the beds since nobody really needs them to give more walking space and luggage space. Onsen on the top floor was decent though not of the best, offering a good view of the canal. Service at the hotel was normal. Those who have cars will need to pay 1200 yen for one day of parking (will need to inform hotel to reserve the parking space when you go out). Everybody, regardless you are going to onsen or not, needs to pay 150 yen onsen tax when you check in.
Room are spacious and clean, location are strategic, but service are really bad. I cant keep my luggage before my check in time, so i have to carry my heavy luggage with me for all day, and staffs here aren’t friendly at all, also they charge ¥5,000 for late check out even just for 5minutes. I stay in many hotel with higher and cheaper price but this place was really disappointing.
All the things in this hotel are perfect, but i think they have to educate the staffs and other services.
Wee Loon
家庭出遊 高級雙床房
入住於2025年06月
4.0
評價於:2025年06月13日
Location is the king. Booked a room that can see the canal right off the window for a peaceful view. Otaru is a small town and most of the places are within walking distance. Stroll along the Otaru canal right in front of the hotel was great! Room itself was normal, and we have one advice for the hotel to just remove the aged cupboards in front of the beds since nobody really needs them to give more walking space and luggage space. Onsen on the top floor was decent though not of the best, offering a good view of the canal. Service at the hotel was normal. Those who have cars will need to pay 1200 yen for one day of parking (will need to inform hotel to reserve the parking space when you go out). Everybody, regardless you are going to onsen or not, needs to pay 150 yen onsen tax when you check in.
HJ Fong
家庭出遊
標準上下鋪房
入住於2026年02月
訪客用戶
家庭出遊
藝術標準一室房
入住於2026年01月
訪客用戶
家庭出遊
藝術標準一室房
入住於2026年02月
訪客用戶
好友出遊
標準雙床房
入住於2025年12月
PEH PUI TING
家庭出遊
高級雙床房
入住於2026年02月
訪客用戶
家庭出遊
入住於2025年09月
訪客用戶
家庭出遊
套房
入住於2025年09月
訪客用戶
家庭出遊
高級雙床房
入住於2025年07月
Pia alit
獨自出遊
標準雙床房
入住於2025年05月
Wee Loon
家庭出遊
高級雙床房
入住於2025年06月
HJ Fong
家庭出遊 標準上下鋪房
入住於2026年02月
訪客用戶
家庭出遊 藝術標準一室房
入住於2026年01月
訪客用戶
家庭出遊 藝術標準一室房
入住於2026年02月
訪客用戶
好友出遊 標準雙床房
入住於2025年12月
PEH PUI TING
家庭出遊 高級雙床房
入住於2026年02月
訪客用戶
家庭出遊
入住於2025年09月
訪客用戶
家庭出遊 套房
入住於2025年09月
訪客用戶
家庭出遊 高級雙床房
入住於2025年07月
Pia alit
獨自出遊 標準雙床房
入住於2025年05月
Wee Loon
家庭出遊 高級雙床房
入住於2025年06月