Room are spacious and clean, location are strategic, but service are really bad. I cant keep my luggage before my check in time, so i have to carry my heavy luggage with me for all day, and staffs here aren’t friendly at all, also they charge ¥5,000 for late check out even just for 5minutes. I stay in many hotel with higher and cheaper price but this place was really disappointing.
All the things in this hotel are perfect, but i think they have to educate the staffs and other services.
Wee Loon
家庭出遊
高級雙床房
入住於2025年06月
4.0
評價於:2025年06月13日
Location is the king. Booked a room that can see the canal right off the window for a peaceful view. Otaru is a small town and most of the places are within walking distance. Stroll along the Otaru canal right in front of the hotel was great! Room itself was normal, and we have one advice for the hotel to just remove the aged cupboards in front of the beds since nobody really needs them to give more walking space and luggage space. Onsen on the top floor was decent though not of the best, offering a good view of the canal. Service at the hotel was normal. Those who have cars will need to pay 1200 yen for one day of parking (will need to inform hotel to reserve the parking space when you go out). Everybody, regardless you are going to onsen or not, needs to pay 150 yen onsen tax when you check in.
訪客用戶
夫妻/情侶出遊
標準雙床房
入住於2025年11月
3.5
評價於:2025年11月21日
酒店位置很方便、房間也很乾淨舒適。可是在check in 時他們說找不到預訂記錄,及後又說是他們酒店的過錯幫我們補回房間、花了很長時間、另外酒店員工只上班至晚上10.00、 過了這個時間check in 會很不方便。還有,酒店用的是QR code 或密碼開房門、可是第二天晚上QR code 和密碼卻突然失靈、進不去房間、加上員工已下班,要打視象至客服自行處理、又花了很長時間、都是需要改善的地方
The location is great - it's just a short walk to the sights and the JR station !
訪客用戶
家庭出遊
高級雙床房
入住於2025年04月
4.7
很棒
評價於:2025年07月07日
I really love this hotel. It has a kitchenette and very nice bathroom. Very Near to the morning market and near to our favourite burger joint, Lucky Pierot!
Although room is abit small, it was cosy. No cupboards! Very minimalist hotel.
Room are spacious and clean, location are strategic, but service are really bad. I cant keep my luggage before my check in time, so i have to carry my heavy luggage with me for all day, and staffs here aren’t friendly at all, also they charge ¥5,000 for late check out even just for 5minutes. I stay in many hotel with higher and cheaper price but this place was really disappointing.
All the things in this hotel are perfect, but i think they have to educate the staffs and other services.
Wee Loon
家庭出遊 高級雙床房
入住於2025年06月
4.0
評價於:2025年06月13日
Location is the king. Booked a room that can see the canal right off the window for a peaceful view. Otaru is a small town and most of the places are within walking distance. Stroll along the Otaru canal right in front of the hotel was great! Room itself was normal, and we have one advice for the hotel to just remove the aged cupboards in front of the beds since nobody really needs them to give more walking space and luggage space. Onsen on the top floor was decent though not of the best, offering a good view of the canal. Service at the hotel was normal. Those who have cars will need to pay 1200 yen for one day of parking (will need to inform hotel to reserve the parking space when you go out). Everybody, regardless you are going to onsen or not, needs to pay 150 yen onsen tax when you check in.
訪客用戶
夫妻/情侶出遊 標準雙床房
入住於2025年11月
3.5
評價於:2025年11月21日
酒店位置很方便、房間也很乾淨舒適。可是在check in 時他們說找不到預訂記錄,及後又說是他們酒店的過錯幫我們補回房間、花了很長時間、另外酒店員工只上班至晚上10.00、 過了這個時間check in 會很不方便。還有,酒店用的是QR code 或密碼開房門、可是第二天晚上QR code 和密碼卻突然失靈、進不去房間、加上員工已下班,要打視象至客服自行處理、又花了很長時間、都是需要改善的地方
The location is great - it's just a short walk to the sights and the JR station !
訪客用戶
家庭出遊 高級雙床房
入住於2025年04月
4.7
很棒
評價於:2025年07月07日
I really love this hotel. It has a kitchenette and very nice bathroom. Very Near to the morning market and near to our favourite burger joint, Lucky Pierot!
Although room is abit small, it was cosy. No cupboards! Very minimalist hotel.
訪客用戶
家庭出遊
入住於2025年09月
M17005****
家庭出遊
套房
入住於2025年09月
M220415****
家庭出遊
高級雙床房
入住於2025年07月
Pia alit
獨自出遊
標準雙床房
入住於2025年05月
Wee Loon
家庭出遊
高級雙床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊
標準雙床房
入住於2025年11月
metamon
夫妻/情侶出遊
標準雙床房
入住於2025年05月
Jane Yan🏖️
家庭出遊
標準上下鋪房
入住於2025年04月
Gracee h
夫妻/情侶出遊
標準雙床房
入住於2025年08月
訪客用戶
家庭出遊
高級雙床房
入住於2025年04月
訪客用戶
家庭出遊
入住於2025年09月
M17005****
家庭出遊 套房
入住於2025年09月
M220415****
家庭出遊 高級雙床房
入住於2025年07月
Pia alit
獨自出遊 標準雙床房
入住於2025年05月
Wee Loon
家庭出遊 高級雙床房
入住於2025年06月
訪客用戶
夫妻/情侶出遊 標準雙床房
入住於2025年11月
metamon
夫妻/情侶出遊 標準雙床房
入住於2025年05月
Jane Yan🏖️
家庭出遊 標準上下鋪房
入住於2025年04月
Gracee h
夫妻/情侶出遊 標準雙床房
入住於2025年08月
訪客用戶
家庭出遊 高級雙床房
入住於2025年04月