The experience of staying here a month ago was very good, so this time I still prioritized choosing to stay here. Unfortunately, out of the 4-day accommodation, I encountered 2 days of unpleasant experiences. Actually, this hotel's hardware and renovation facilities are top-tier in Hai Phong, which is also the hotel's strength. However, I believe the hotel's core value lies in guests experiencing professional hospitality from service staff (including verbal respect and the ability to recognize whether someone is a guest). The hotel lobby service staff, as frontline personnel, need to work harder to improve. Otherwise, having guests' accommodation experience affected by service staff's inappropriate words and actions is truly counterproductive and wastes such excellent hardware. I hope the hotel can make improvements.
This definitely affects guests' choice for their next stay and their recommendations to friends.
The experience of staying here a month ago was very good, so this time I still prioritized choosing to stay here. Unfortunately, out of the 4-day accommodation, I encountered 2 days of unpleasant experiences. Actually, this hotel's hardware and renovation facilities are top-tier in Hai Phong, which is also the hotel's strength. However, I believe the hotel's core value lies in guests experiencing professional hospitality from service staff (including verbal respect and the ability to recognize whether someone is a guest). The hotel lobby service staff, as frontline personnel, need to work harder to improve. Otherwise, having guests' accommodation experience affected by service staff's inappropriate words and actions is truly counterproductive and wastes such excellent hardware. I hope the hotel can make improvements.
This definitely affects guests' choice for their next stay and their recommendations to friends.
Constance Choo
家庭出遊
高級特大床房
入住於2026年02月
匿名用戶
商務出差
高級特大床房
入住於2026年03月
訪客用戶
獨自出遊
高級特大床房帶陽台
入住於2026年02月
訪客用戶
商務出差
特大床一室房
入住於2025年12月
Yezi7712
好友出遊
豪華角落特大床房
入住於2025年12月
訪客用戶
商務出差
高級2張單人床房
入住於2025年12月
訪客用戶
夫妻/情侶出遊
高級特大床房
入住於2025年10月
訪客用戶
商務出差
高級特大床房
入住於2025年10月
訪客用戶
獨自出遊
高級特大床房
入住於2025年09月
訪客用戶
家庭出遊
高級特大床房
入住於2025年11月
Constance Choo
家庭出遊 高級特大床房
入住於2026年02月
匿名用戶
商務出差 高級特大床房
入住於2026年03月
訪客用戶
獨自出遊 高級特大床房帶陽台
入住於2026年02月
訪客用戶
商務出差 特大床一室房
入住於2025年12月
Yezi7712
好友出遊 豪華角落特大床房
入住於2025年12月
訪客用戶
商務出差 高級2張單人床房
入住於2025年12月
訪客用戶
夫妻/情侶出遊 高級特大床房
入住於2025年10月
訪客用戶
商務出差 高級特大床房
入住於2025年10月
訪客用戶
獨自出遊 高級特大床房
入住於2025年09月
訪客用戶
家庭出遊 高級特大床房
入住於2025年11月