肯尼迪B-公寓式酒店 (B-aparthotel Kennedy)

This is an apartment hotel and the apartment itself was quite good. However, don’t forget to bring your own breakfast with you - none available at the hotel. Located close to museums but 20 minutes on the tram to the city centre, and no bars or restaurants close by.

Konaklamamız ***et güzel ve rahattı. Self check-in yaptık işlemlerimiz sorunsuz tamamlandı.

I am extremely disappointed with my experience at this hotel, particularly the lack of customer service and the way my refund request was handled. I originally made four reservations and needed to keep one apartment-style room, add another, and cancel two executive rooms that were no longer needed. I attempted to cancel the two executive rooms through 訂房網站 but was unsuccessful. The hotel directed me to 訂房網站, while 訂房網站 explained that they needed to contact the hotel for refund approval. Unfortunately, after 6 PM, there was no one at the hotel available to assist with this matter. At checkout, I finally had the opportunity to speak with a hotel representative, who acknowledged that the two executive rooms had not been used and assured me that he would discuss a possible refund with his manager. However, when I followed up with 訂房網站, I was informed that no refund could be issued because the reservations were non-refundable. What disappoints me most is the lack of communication, accountability, and willingness to work toward a reasonable resolution. I understand that hotels have cancellation policies, but I also believe that customer service should involve flexibility, understanding, and genuine efforts to assist guests. Despite paying for multiple reservations and not using the two executive rooms, I was left feeling that neither the hotel nor the booking platform was willing to take responsibility or help resolve the situation. This experience has been extremely frustrating and disappointing. I expected better customer service, professionalism, and consideration. I hope hotel management takes this feedback seriously and reconsiders how situations like this are handled in the future.