Terrible Service and Unfriendly Staff**
I had a very disappointing experience at this hotel. The attitude of the staff was unprofessional and unfriendly from the moment I arrived. I had booked a twin room **two weeks in advance**, but when I tried to check in, I was told there were no twin rooms available and that they were all fully booked. Without offering any proper explanation or apology, the front desk staff simply assigned me a double bed room instead.
I tried to explain that my reservation clearly stated a twin room, but the staff refused to help or offer any solution. I then asked to speak to the manager. When I showed the manager my booking, which clearly confirmed the twin room, I was finally given the correct room type. This means the front desk staff had either lied or simply didn’t care to check properly.
As someone who travels frequently, this was by far one of the worst hotel experiences I’ve had. The service was disappointing, and the lack of professionalism from the front desk is unacceptable. I do **not** recommend this hotel and will not be staying here again.
Price01
與好友旅遊
標準房
入住於2025年01月
5.0
超讚
評價於:2025年01月21日
Great room environment
訪客用戶
家庭出遊
標準房
入住於2025年01月
3.5
評價於:2025年01月13日
Staff were really friendly and the rooms were clean enough. We stayed here due to proximity to the O2 as we had tickets to an event but I don’t think the hotel is really catered towards families. Smells of ********* and the sounds of couples “enjoying their night” filled our room in the early hours. I’m glad my son was asleep!
Nikik
夫妻/情侶出遊
標準房
入住於2025年04月
4.7
很棒
評價於:2025年04月05日
Great hotel for the o2 very comfortable bed powerful hot shower and very good choice for breakfast. Everything was cooked very well and the staff were very helpful and friendly
Terrible Service and Unfriendly Staff**
I had a very disappointing experience at this hotel. The attitude of the staff was unprofessional and unfriendly from the moment I arrived. I had booked a twin room **two weeks in advance**, but when I tried to check in, I was told there were no twin rooms available and that they were all fully booked. Without offering any proper explanation or apology, the front desk staff simply assigned me a double bed room instead.
I tried to explain that my reservation clearly stated a twin room, but the staff refused to help or offer any solution. I then asked to speak to the manager. When I showed the manager my booking, which clearly confirmed the twin room, I was finally given the correct room type. This means the front desk staff had either lied or simply didn’t care to check properly.
As someone who travels frequently, this was by far one of the worst hotel experiences I’ve had. The service was disappointing, and the lack of professionalism from the front desk is unacceptable. I do **not** recommend this hotel and will not be staying here again.
Price01
與好友旅遊 標準房
入住於2025年01月
5.0
超讚
評價於:2025年01月21日
Great room environment
訪客用戶
家庭出遊 標準房
入住於2025年01月
3.5
評價於:2025年01月13日
Staff were really friendly and the rooms were clean enough. We stayed here due to proximity to the O2 as we had tickets to an event but I don’t think the hotel is really catered towards families. Smells of ********* and the sounds of couples “enjoying their night” filled our room in the early hours. I’m glad my son was asleep!
Nikik
夫妻/情侶出遊 標準房
入住於2025年04月
4.7
很棒
評價於:2025年04月05日
Great hotel for the o2 very comfortable bed powerful hot shower and very good choice for breakfast. Everything was cooked very well and the staff were very helpful and friendly
倫敦格林威治O2麗芮酒店
(Radisson Red London Greenwich the O2)附近飯店推薦
訪客用戶
獨自出遊
標準房
入住於2025年04月
訪客用戶
其他
標準房
入住於2025年02月
訪客用戶
與好友旅遊
高級房
入住於2025年03月
訪客用戶
與好友旅遊
標準房
入住於2025年04月
Yuanbaodelaoba
家庭出遊
標準房
入住於2024年08月
Honghong61
獨自出遊
標準房
入住於2025年02月
訪客用戶
與好友旅遊
標準房
入住於2025年04月
Price01
與好友旅遊
標準房
入住於2025年01月
訪客用戶
家庭出遊
標準房
入住於2025年01月
Nikik
夫妻/情侶出遊
標準房
入住於2025年04月
訪客用戶
獨自出遊 標準房
入住於2025年04月
訪客用戶
其他 標準房
入住於2025年02月
訪客用戶
與好友旅遊 高級房
入住於2025年03月
訪客用戶
與好友旅遊 標準房
入住於2025年04月
Yuanbaodelaoba
家庭出遊 標準房
入住於2024年08月
Honghong61
獨自出遊 標準房
入住於2025年02月
訪客用戶
與好友旅遊 標準房
入住於2025年04月
Price01
與好友旅遊 標準房
入住於2025年01月
訪客用戶
家庭出遊 標準房
入住於2025年01月
Nikik
夫妻/情侶出遊 標準房
入住於2025年04月