雲頂世界 - 第一大酒店 (Resorts World Genting - First World Hotel)

飯店check in等超過三個小時，自動化設備一直無法有效解決問題，整個大廳都是等待入住的旅客😩浪費許多時間 但飯店位置絕佳，與樂園、Mall連接在一起，吃喝玩樂很方便

走廊有裝修然後沒提示 然後被罵 走廊被封了不知道怎麼走沒有人帶我們走去我們房間 熱水很足 提供的飲水很臭 地板有裝修的殘渣物 額外付費高層但是沒有高層 離主樓很遠 不適合長者

訂了2間房間 2人房和3人房。 Check in 我們排隊自助機器排了差不多30分鐘到我們，我們全部做了在輸入訂單號碼時員工説你們在訂房網站訂的不能用機器要我們排隊去拿號碼，我們説為什麼不能衹是一直説不能一直要我們排隊拿號碼去櫃枱。我們去排隊拿號碼排了45分鐘都沒動到。我們又跑去機器沒人看的結果不到10分鐘就好了。真的無言你們員工不是幫客戶的是搞客戶。 3人房間要投訴是 冰箱沒清理。我們要放東西開起來一股味道還有2杯水在裡面不知道幾時的客戶留下來的。好惡心。

整體不錯的體驗，我們也有進習房間升級，多付了一些錢，巍峨的是有景物可以看 戶外遊戲也不錯，還有一些遊樂設施沒有開放 了，有些可惜。 雲頂自助早餐也不錯，選擇性多，是一個選擇。

Check in took about 2 hours. Booked under Trip (3rd party) can’t check in using kiosk. I asked the officer and he gave me Q number for counter. Waited for 90 pax. When reach counter the lady mentioned need to pay RM15 for counter check in.She mentioned I supposed need to go to kiosk check in assistant. But the officer at the first place didn’t mention this. The instruction is very messy. Hope Genting can improve this and give a clearer instruction.

This hotel was a terrible experience. Sure, it’s cheap—but only if you don’t mind bad service and poorly maintained rooms. First, we made sure at the self check-in machine not to select a twin room, as we wanted a double bed. The first room (7722) we were given, to our shock, was a twin room, plus the shower didn’t work properly—the water was either scalding hot or freezing cold, with no way to adjust it. Then, they moved us to room 13703, hoping it would be better—but the shower had the exact same issue. It seems like the whole tower 1 has problems with water temperature. We had to wait for a very long time for maintenance, who got stuck in the lift for an hour. The receptionist offered no help and just told us to wait When the maintenance person finally arrived, he changed the showerhead, which obviously didn’t fix the water problem. After wasting an hour waiting for this, we were forced to change rooms again. The service was completely nonexistent. No apology, no explanation, nothing. We wasted half a day dealing with this. The whole experience was just awful, especially compared to my previous stays at this hotel, which had no issues. To make matters worse, the room change process was completely disorganized. We specifically requested a double bed the first time, and okay.. they changed it ofr us—but the second time, the receptionist just switched the room without ensuring it had a double bed. This level of service—or lack thereof—is unacceptable. Even if this hotel has the most rooms in the world, but their rooms are all poorly maintained and their staff have no service. No wonder its only rated 1 or 2 stars.

大致上酒店都ok 不過衞生可以改善就更好了 方便的確很方便 去遊樂場，**，還是吃東西，都不會遠 而且check in check out也方便 有機會還會去

Room was very small, staffs were not helpful at all. Very rude. Rich dad restaurant bangladeshi staff prepare food without gloves and mask. Washed metal which he took in e sink, and washed under running water without soap and was stirring the omelette for nasi pataya. Very disgusting. Other than that everything was gd.

レビューを読んで、スムーズにチェックインできるかどうか非常に不安でしたが、手続きはとても簡単で一瞬で終わりました。禁煙ルームかどうかも無料で選ぶことができてよかったです。私は泊まれればよかったのでとても満足でした。ただ、オプションで課金しないと景色を見ることのできる部屋にしてもらえないので、リゾートとして楽しむには不満が出ることがあるかと思います。チェックインとチェックアウトはとてもスムーズにでき、部屋で困った時にすぐ対応してもらったのでサービスは良いです。 しかし、部屋にファンがついていて、それのせいでとても寒かったです。消し方も明瞭ではなく、すごく困りました。

Check in was a tiring effort. Need to queue up , only 1 person managing all bookings from different platforms Trip,Booking.com, Agoda, C訂房網站 etc to just get digital access. That line will took easily 1/2 - 1 hour queue. Tried 3x just to obtain this verification. Then only u can go to the booth to issue room card!!