雲頂高原的阿森特套房 (The Ascent Suites Genting Highlands)

房間很乾凈，遠離城市的喧囂，酒店位置不容易尋找，需要問路人才能抵達。 The room is clean and tidy, far from the city's hustle and bustle. The hotel's location is hidden and hard to find, requiring directions from passersby to reach it.

If I could give less than 1 star, I would. Genting – the most terrible hotel! Please think twice before booking this place. It’s not even a proper hotel, worse than a 3-star stay. Feels more like a lousy homestay pretending to be a hotel. Check-in / Check-out Check-in was a nightmare: only 2 staff at the counter while so many guests were waiting. At check-out, 5 staff were standing around but still so inefficient, even though the process is simple. Hotel Layout & Facilities The layout is a mess. Rooms are in one tower, facilities in another, and check-in somewhere else. It’s like walking through a maze just to get from one place to another. Imagine swimming at Tower 7 and then walking all the way to Tower 1 in the cold — ridiculous. The pool was disgusting, full of green algae, water looking dark and dirty, clearly not maintained. Room Condition The room was terrible. The door stopper didn’t work and snapped back, hitting my grandma’s hand. Towels were mismatched, some dirty, some old. Only one small bottle of water per person was provided, and if you want more, you have to pay extra. Stains were everywhere in the room. The phone didn’t even work — if there’s an emergency, who are we supposed to call? The toilet mirror and hair dryer were so loose they almost fell off. And the wardrobe has a huge mirror right on it — imagine trying to sleep while staring into that. Creepy and uncomfortable. Buffet The buffet was the worst. Bread was so dry it could break your teeth. Food variety was pathetic. Not enough cups, so guests had to use paper cups. Even the spoons had stains 🤮. The fruit looked bad — the apples were already turning yellow. Parking Parking was another headache. To validate the ticket, you had to walk all the way back to the lobby at Tower 2. Super inconvenient. Service And the worst part? The staff. They don’t treat you like guests at all. The receptionists’ faces were unfriendly the whole time, like they didn’t even want to be there. Overall If I could give zero stars, I would. One of the worst stays I’ve ever had — totally not worth the money.

อยู่บนเก็นติ้งแต่ไกลจากตัวห้าง มีรถบริการตามรอบแต่จ่ายเพิ่ม มีร้านสะดวกซื้อร้านอาหาร มีหลายตึก Check in - check out คนละตึกกับที่พัก จอดรถเสียเงินแต่ประทับได้ที่รีเซปชั่น ได้ชั้นสูง วิวสวยเลยประทับใจ

Hotel doesn't have any indication of The Ascent Suites. It show other name so u need to go in and check. When it's found, the check in process also slow. Hotel had shuttle service toward first world at 7rm each pax and it's 7km distance. Door of the hotel is very hollow so u WILL heard door sound like pong pong pong the whole day and during your sleep causes by heavy wind. Hotel should provide door stopper to prevent this issue.

最適合情侶一起來享受大自然。沒有吵雜的聲音，衹有蟲叫聲，鳥叫聲，放慢你的腳步，喝杯咖啡，看看電視，悠閑的過完一整天😊

It was quite an awful experience staying in this hotel room! The room is not clean, hair everywhere, the hair band found in washroom with hairsssss. Yiakkkk ~~ There is no service to comment, zero interaction. However I like the location of this hotel, it is away from Genting highland 10 min drive. Hence, there is no crowd and no noise. Very peaceful.

Room is nice but the smell coming out from the toilet is so discturbing. This apartment have some problem with the seeage I think. But the check in process was smooth!

此酒店離雲頂中心位置有一段距離，自駕遊較適合。酒店在維護保養做的不踏實，不適合要求高的人員。由於價格不高，所以可包容很多方面的缺點。 工作人員服務態度好，值得讚掦。

Family suite is very suitable for 4 pax additional 1 person can fit into the bunk bed if dun mind Love the 1 queen bed and view is fantastic cooling weather whole day. Cleaniness can be improved dusty down bed frame. Overall price is cheaper than Ion delemen hotel genting website. Parking is free but need to validate at lobby hotel everytime drive out. Np time allocate 20min but can save alots.

This hotel took a bit longer to check in even though there were not many guests to entertain. I arrived around 7.00pm but they said my room is "not ready" yet (but she said housekeeping was done earlier). Check-in counter is at Jade tower (tower 2)..but we need to park at Tower 7 and stay at Tower 1. What?? To me this is so ridiculous.. and then, when I'm about to enter my room, I found the card is not functioning..I REPEAT, I CANNOT ENTER MY ROOM AND I NEED TO WAIT AROUND ONE HOUR WITH THE KIDS IN FRONT OF THE DOOR. But after someone came, he used his master card to open my door and asked me to update my own card "when I'm free" at Tower 2. Why do I need to go through this hassle and make it so complicated?? I feel very disappointed and tired to entertain all this nonsense. However, luckily this room is well maintained & clean..