I went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by 訂房網站.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by 訂房網站 of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on 訂房網站.com since there has been previous incidents where [ayment was not received.
I thought Hotel Montana group could have handled this matter better. Quite disappointing.
Emmiga S
夫妻／情侶出遊
經典雙床房
入住於2023年07月
5.0
超讚
評價於：2023年07月23日
Great location..friendly service strong wifi and the bed is super good
I went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by 訂房網站.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by 訂房網站 of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on 訂房網站.com since there has been previous incidents where [ayment was not received.
I thought Hotel Montana group could have handled this matter better. Quite disappointing.
Emmiga S
夫妻／情侶出遊 經典雙床房
入住於2023年07月
5.0
超讚
評價於：2023年07月23日
Great location..friendly service strong wifi and the bed is super good
gidi2001
家庭出遊
帶陽台的舒適套房
入住於2023年06月
Kamalatha
夫妻／情侶出遊
經典雙人房
入住於2023年09月
Emmiga S
夫妻／情侶出遊
經典雙床房
入住於2023年07月
Jaiharn
商務出差
經典雙床房
入住於2022年09月
gidi2001
家庭出遊 帶陽台的舒適套房
入住於2023年06月
Kamalatha
夫妻／情侶出遊 經典雙人房
入住於2023年09月
Emmiga S
夫妻／情侶出遊 經典雙床房
入住於2023年07月
Jaiharn
商務出差 經典雙床房
入住於2022年09月