No bath suit in room which they should provide us
No staff at reception
Difficult to contact hotel staffs.
訪客用戶
家庭出遊
入住於2025年05月
5.0
超讚
評價於:2025年06月16日
Love the spacious and warm hotel room, and the view from our hotel room! I found Fenix West in 訂房網站 and no other platforms, and found it amazingly beautiful and a good deal for the location. We hear that the hotel is more frequently used during winter seasons when guests come by to do snowboarding. Also the reason why the hotel has a storage wardrobe for ski equipments. The room was really spacious with a view of the mountains. I love how spacious the room was, and it is good enough for 2 adult giants. The rooms have balconies too. Because this hotel is catered for winter activities, the hotel room is equipped with 2 heaters; one in the room, one in the toilet - so comfortable and warm. It was pretty cold when we visited in early May but the heating system helped keep us warm all night. I feel like home in this hotel room.
No breakfast is provided for our stay but there is a cafe just below the hotel at a reasonable price. The staff at the cafe speak english, and they are very fluent and very friendly! The food were all freshly made and really very yummy. You must have their coffee too.
Parking facilities is available on-site too. The disadvantage about this place is that it is very quiet, and the place feels like a quiet town after certain hours due to its low period. Given a chance, I will stay at Fenix West again - no matter what season I visit Furano!
匿名用戶
夫妻/情侶出遊
入住於2025年07月
4.7
很棒
評價於:2025年07月22日
Nice hotel. Room was clean and general public areas well kept. Perhaps the only little complaint is that the curtains in the room tend to let the sun in at the ends. Can be disruptive for sensitive sleepers.
However, special mention to Dorothy. Exceptional service always rendered with a smile. She was always on hand to give recommendations. Keen sense for hospitality. Keep up the good work!
訪客用戶
夫妻/情侶出遊
入住於2025年05月
4.2
很好
評價於:2025年05月23日
It’s conveniently located to all the key attractions in the area
匿名用戶
家庭出遊
入住於2024年12月
5.0
超讚
評價於:2024年12月15日
Have comfortable stay with this hotel, the mattress, location, amenities etc .
All staff are very friendly & helpful also especially the Japanese lady with short hair.
If next year I come back to Furano again, for sure I will choose Fenix Furano 😍
匿名用戶
家庭出遊
3臥室特級套房 (三重鑰匙)
入住於2025年05月
3.7
評價於:2025年05月04日
舒適整潔的酒店
訪客用戶
夫妻/情侶出遊
入住於2025年05月
5.0
超讚
評價於:2025年06月10日
Staff is very friendly and helpful. The property is well maintained and clean. The room is very spacious and comfortable. We couldn't figure out how to use the laundry unit, so we didn't use it. Parking could be an issue when it is busy. The sister building is across the street and can use the parking there if the immediate one is full.
No bath suit in room which they should provide us
No staff at reception
Difficult to contact hotel staffs.
訪客用戶
家庭出遊
入住於2025年05月
5.0
超讚
評價於:2025年06月16日
Love the spacious and warm hotel room, and the view from our hotel room! I found Fenix West in 訂房網站 and no other platforms, and found it amazingly beautiful and a good deal for the location. We hear that the hotel is more frequently used during winter seasons when guests come by to do snowboarding. Also the reason why the hotel has a storage wardrobe for ski equipments. The room was really spacious with a view of the mountains. I love how spacious the room was, and it is good enough for 2 adult giants. The rooms have balconies too. Because this hotel is catered for winter activities, the hotel room is equipped with 2 heaters; one in the room, one in the toilet - so comfortable and warm. It was pretty cold when we visited in early May but the heating system helped keep us warm all night. I feel like home in this hotel room.
No breakfast is provided for our stay but there is a cafe just below the hotel at a reasonable price. The staff at the cafe speak english, and they are very fluent and very friendly! The food were all freshly made and really very yummy. You must have their coffee too.
Parking facilities is available on-site too. The disadvantage about this place is that it is very quiet, and the place feels like a quiet town after certain hours due to its low period. Given a chance, I will stay at Fenix West again - no matter what season I visit Furano!
匿名用戶
夫妻/情侶出遊
入住於2025年07月
4.7
很棒
評價於:2025年07月22日
Nice hotel. Room was clean and general public areas well kept. Perhaps the only little complaint is that the curtains in the room tend to let the sun in at the ends. Can be disruptive for sensitive sleepers.
However, special mention to Dorothy. Exceptional service always rendered with a smile. She was always on hand to give recommendations. Keen sense for hospitality. Keep up the good work!
訪客用戶
夫妻/情侶出遊
入住於2025年05月
4.2
很好
評價於:2025年05月23日
It’s conveniently located to all the key attractions in the area
匿名用戶
家庭出遊
入住於2024年12月
5.0
超讚
評價於:2024年12月15日
Have comfortable stay with this hotel, the mattress, location, amenities etc .
All staff are very friendly & helpful also especially the Japanese lady with short hair.
If next year I come back to Furano again, for sure I will choose Fenix Furano 😍
匿名用戶
家庭出遊 3臥室特級套房 (三重鑰匙)
入住於2025年05月
3.7
評價於:2025年05月04日
舒適整潔的酒店
訪客用戶
夫妻/情侶出遊
入住於2025年05月
5.0
超讚
評價於:2025年06月10日
Staff is very friendly and helpful. The property is well maintained and clean. The room is very spacious and comfortable. We couldn't figure out how to use the laundry unit, so we didn't use it. Parking could be an issue when it is busy. The sister building is across the street and can use the parking there if the immediate one is full.
匿名用戶
家庭出遊
入住於2026年06月
訪客用戶
好友出遊
入住於2026年06月
匿名用戶
夫妻/情侶出遊
入住於2025年09月
訪客用戶
家庭出遊
入住於2025年05月
匿名用戶
夫妻/情侶出遊
入住於2025年07月
訪客用戶
夫妻/情侶出遊
入住於2025年05月
匿名用戶
家庭出遊
入住於2024年12月
匿名用戶
家庭出遊
3臥室特級套房 (三重鑰匙)
入住於2025年05月
訪客用戶
夫妻/情侶出遊
入住於2025年05月
匿名用戶
好友出遊
入住於2026年06月
匿名用戶
家庭出遊
入住於2026年06月
訪客用戶
好友出遊
入住於2026年06月
匿名用戶
夫妻/情侶出遊
入住於2025年09月
訪客用戶
家庭出遊
入住於2025年05月
匿名用戶
夫妻/情侶出遊
入住於2025年07月
訪客用戶
夫妻/情侶出遊
入住於2025年05月
匿名用戶
家庭出遊
入住於2024年12月
匿名用戶
家庭出遊 3臥室特級套房 (三重鑰匙)
入住於2025年05月
訪客用戶
夫妻/情侶出遊
入住於2025年05月
匿名用戶
好友出遊
入住於2026年06月