I booked the room with breakfast but the hotel said it was 28euro per night extra so I didn’t use the breakfast but the breakfast according to my booking was included I feel cheated for my money with this. Booking a room for 168euro and includes breakfast for three then in the end I didn’t use the service since the service agent at the counter was not professional and told me it’s not including breakfast.
Also I tried to call the counter for the whole day and no one picked up the phone. Very disappointed and even though the location and room was great I will not be coming back due to this.
It was my 3rd time here excellent hotel rooms very nice the roof top is amazing.
All staffs are extremely friendly and helpful
Best option for the airport.
YEO SOCK HWEE
家庭出遊
入住於2025年03月
2.0
評價於:2025年03月31日
It wasn't a pleasant experience.
Initially emailed to check whether needed to rebook as to combine 2 bk-2-bk booking, email replied not required. Upon arrival, it was like a total blackout.
While we arrived at 10pm+, we were being ignored. They talking among themselves, not even knowing our check-in had passed to another staff working on his computer while we still stood in front of the 1st staff counter. No greeting no communication no eye contact. As if we should not check-in at later hour. He told us "you have many booking" with not very pleasant reaction.
We were told to come down next day to renew the access card, and not able to pay all 3 rm in advance for tomorrow 's (2 nights) stay. But during the next morning, we had to repeat all over again. The 2nd day staff took so much time to understand that we need to pay 2 nights instead of one while the invoice only show 1 night charges.
I could not get hot water for medicine and was told to use coffee machine dispenser. Or either request from ground level staff to flush 1 cup.
Instead of extending an additional day since it was so troublesome to renew access card daily, we request late check-out on the last day. A lady kindly agreed and assured it was all recorded in their system. But unfortunately, my door was knocked and being access early 10am without letting me in time to open. Thank God I was with proper clothing. Unlucky was my cousin being banged at the door so loud at 12nn claiming his over stay. My cousin made a complaint but I don't think they would look into it. It seems to be more like their culture.
We never had such a rough encounter all over the world. We chose this hotel was due to the ad from tiktok and able to park our rented sport cars. But to our disappointment, the service was pretty disappointed.
I booked the room with breakfast but the hotel said it was 28euro per night extra so I didn’t use the breakfast but the breakfast according to my booking was included I feel cheated for my money with this. Booking a room for 168euro and includes breakfast for three then in the end I didn’t use the service since the service agent at the counter was not professional and told me it’s not including breakfast.
Also I tried to call the counter for the whole day and no one picked up the phone. Very disappointed and even though the location and room was great I will not be coming back due to this.
It was my 3rd time here excellent hotel rooms very nice the roof top is amazing.
All staffs are extremely friendly and helpful
Best option for the airport.
YEO SOCK HWEE
家庭出遊
入住於2025年03月
2.0
評價於:2025年03月31日
It wasn't a pleasant experience.
Initially emailed to check whether needed to rebook as to combine 2 bk-2-bk booking, email replied not required. Upon arrival, it was like a total blackout.
While we arrived at 10pm+, we were being ignored. They talking among themselves, not even knowing our check-in had passed to another staff working on his computer while we still stood in front of the 1st staff counter. No greeting no communication no eye contact. As if we should not check-in at later hour. He told us "you have many booking" with not very pleasant reaction.
We were told to come down next day to renew the access card, and not able to pay all 3 rm in advance for tomorrow 's (2 nights) stay. But during the next morning, we had to repeat all over again. The 2nd day staff took so much time to understand that we need to pay 2 nights instead of one while the invoice only show 1 night charges.
I could not get hot water for medicine and was told to use coffee machine dispenser. Or either request from ground level staff to flush 1 cup.
Instead of extending an additional day since it was so troublesome to renew access card daily, we request late check-out on the last day. A lady kindly agreed and assured it was all recorded in their system. But unfortunately, my door was knocked and being access early 10am without letting me in time to open. Thank God I was with proper clothing. Unlucky was my cousin being banged at the door so loud at 12nn claiming his over stay. My cousin made a complaint but I don't think they would look into it. It seems to be more like their culture.
We never had such a rough encounter all over the world. We chose this hotel was due to the ad from tiktok and able to park our rented sport cars. But to our disappointment, the service was pretty disappointed.
訪客用戶
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入住於2025年06月
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帶空調的帶大床的標準房,平板電視,隔音窗
入住於2025年03月
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商務出差
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JamesChang007
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入住於2024年11月
M44963****
商務出差
標準大床房,高樓層,平板電視,隔音窗戶,帶空調
入住於2025年06月
訪客用戶
獨自出遊 帶空調的帶大床的標準房,平板電視,隔音窗
入住於2025年07月
Fun W
商務出差 智能雙人房
入住於2025年09月
Jack Hsieh
商務出差 帶空調的帶大床的標準房,平板電視,隔音窗
入住於2025年03月
訪客用戶
家庭出遊 汽車閣樓房
入住於2025年07月
訪客用戶
獨自出遊 帶空調的帶大床的標準房,平板電視,隔音窗
入住於2025年06月
CHUNG YUNG TANG
商務出差 帶空調的帶大床的標準房,平板電視,隔音窗
入住於2025年03月
訪客用戶
商務出差 智能雙人房
入住於2025年09月
YEO SOCK HWEE
家庭出遊
入住於2025年03月
JamesChang007
商務出差
入住於2024年11月
M44963****
商務出差 標準大床房,高樓層,平板電視,隔音窗戶,帶空調
入住於2025年06月