此次在 Palmenhof Hotel 的入住體驗,讓我對酒店的衞生標準以及員工的基本職業判斷能力產生了嚴重質疑。房間床鋪和毛巾上明顯殘留多根屬於他人的長頭髮(而我本人是短髮),這已經説明最基礎的清潔流程存在問題。正因為無法信任床品的衞生狀況,我才選擇使用自己攜帶的睡袋。然而令人難以理解的是,服務人員在整理房間時,完全沒有進行最基本的判斷與思考——沒有意識到客人使用自帶睡袋背後必然有原因,而是機械地將我放在床上的乾淨衣物和睡袋移到公共沙發區域,最終導致物品滑落到地板上。將客人的乾淨衣物和睡袋置於地面,這種行為不僅缺乏專業素養,更體現出對衞生細節和客人私人物品的漠視。對一個重視清潔的住客而言,這是無法接受的。更令人遺憾的是,酒店未提供洗衣設施,使我不得不在後續行程中繼續使用被汙染的衣物和睡袋。衞生管理鬆散,加之員工缺乏最基本的判斷能力和服務意識,使此次入住體驗大打折扣。希望酒店能夠認真反思清潔標準與員工培訓問題,也提醒未來的住客對此保持謹慎。
My stay at Palmenhof Hotel has raised serious concerns regarding both the hotel’s hygiene standards and the basic professional judgment of its staff. Multiple long hairs clearly belonging to previous guests were found on the bed and towels (I have short hair), which already indicates a failure in fundamental cleaning procedures. Because I could not trust the cleanliness of the bedding, I chose to use my own sleeping bag. What is even more concerning is that during housekeeping, the staff demonstrated a complete lack of basic judgment and awareness. Instead of considering why a guest might be using a personal sleeping bag, they mechanically removed my clean clothes and sleeping bag from the bed and placed them in a shared sofa area, ultimately causing them to fall onto the floor. Placing a guest’s clean belongings on the ground is not only unprofessional, but also reflects a disregard for hygiene details and personal property. To make matters worse, the hotel does not provide laundry facilities, forcing me to continue my journey with clothing and a sleeping bag that were dirtied due to this incident. The combination of poor hygiene management and the staff’s lack of fundamental judgment and service awareness has severely damaged my trust in the hotel’s overall standards. I strongly urge the management to address deficiencies in both cleaning protocols and staff training, and I advise future guests to take this into consideration.
此次在 Palmenhof Hotel 的入住體驗,讓我對酒店的衞生標準以及員工的基本職業判斷能力產生了嚴重質疑。房間床鋪和毛巾上明顯殘留多根屬於他人的長頭髮(而我本人是短髮),這已經説明最基礎的清潔流程存在問題。正因為無法信任床品的衞生狀況,我才選擇使用自己攜帶的睡袋。然而令人難以理解的是,服務人員在整理房間時,完全沒有進行最基本的判斷與思考——沒有意識到客人使用自帶睡袋背後必然有原因,而是機械地將我放在床上的乾淨衣物和睡袋移到公共沙發區域,最終導致物品滑落到地板上。將客人的乾淨衣物和睡袋置於地面,這種行為不僅缺乏專業素養,更體現出對衞生細節和客人私人物品的漠視。對一個重視清潔的住客而言,這是無法接受的。更令人遺憾的是,酒店未提供洗衣設施,使我不得不在後續行程中繼續使用被汙染的衣物和睡袋。衞生管理鬆散,加之員工缺乏最基本的判斷能力和服務意識,使此次入住體驗大打折扣。希望酒店能夠認真反思清潔標準與員工培訓問題,也提醒未來的住客對此保持謹慎。
My stay at Palmenhof Hotel has raised serious concerns regarding both the hotel’s hygiene standards and the basic professional judgment of its staff. Multiple long hairs clearly belonging to previous guests were found on the bed and towels (I have short hair), which already indicates a failure in fundamental cleaning procedures. Because I could not trust the cleanliness of the bedding, I chose to use my own sleeping bag. What is even more concerning is that during housekeeping, the staff demonstrated a complete lack of basic judgment and awareness. Instead of considering why a guest might be using a personal sleeping bag, they mechanically removed my clean clothes and sleeping bag from the bed and placed them in a shared sofa area, ultimately causing them to fall onto the floor. Placing a guest’s clean belongings on the ground is not only unprofessional, but also reflects a disregard for hygiene details and personal property. To make matters worse, the hotel does not provide laundry facilities, forcing me to continue my journey with clothing and a sleeping bag that were dirtied due to this incident. The combination of poor hygiene management and the staff’s lack of fundamental judgment and service awareness has severely damaged my trust in the hotel’s overall standards. I strongly urge the management to address deficiencies in both cleaning protocols and staff training, and I advise future guests to take this into consideration.
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