I have to warn that this hotel is at the top of the mountain and the train only takes you to the bottom of the mountain so you need to either take taxi or bus to get to the Eze village. BUT, eze village is not the end of story. From eze village to the hotel you still need to climb and there are almost stairs not slope. The hotel has a dedicated staff to help you carry the luggage upstairs but that man might be too tired that day (we have two 25inch luggages) so his attitude was very impatient to us. Seeing him being so exhausted making us feeling sorry and his bad attitude add more to this sad feeling.
When we were checking in, we told the reception desk that we need to take the train the other day at 8am so please have the luggage staff to carry our luggage down to Eze village at 7am so we can take taxi at 7:15am and the train wold be 8am. That guy was late and didn’t even show up till we left (around 7:13am). Instead, the reception desk gentleman helped us to carry the luggage downstairs.
It was after the rain and we were in a hurry to catch the train so my 59 year old mom fell off the stairs and broke her fingers. Thanks god it was not a severe injury but as a daughter I am really regret to have chosen this hotel. It’s my mom’s first visit in Europe and I wanted to treat her with a a nice staycation at a 5 star hotel in Southern France but it turned out to be a regret.
The reception desk service was excellent and fits a 5-star standard. We received warm welcome from the reception desk lady who told us not to take it personally because the luggage staff might be too tired. Also, many thanks for the reception gentleman who stood out when the luggage guy was late, without the whom we could have missed the train (and the flight too)
We stayed in standard twin beds room. The room facilities and furnitures are shown as the picture attached. We didn’t take the welcome drink and try the Michelin restaurant as we were not in good mood.
酒店交通極其不便利,火車只運到山腳,上山要打車(15歐)或者等巴士(巴士一小時一班)。即使下了車,也還沒到。之後有一段山路,只能靠人工幫你拉行李箱上去。這個過程讓我們對辛苦的工作人員愧疚,而工作人員不耐煩的惡劣態度(因為他很累了)又讓我們自責的情緒裡帶著不餓能發洩的生氣(因為知道他也是累了,但是這是我們作為客人被髮脾氣的理由麼?)。第二天早上明明預約了7am來拿行李,因為搬行李的工作人員的遲到導致前台小哥只能親自幫忙搬(很感謝他),因為遲了一點點我們又著急下山,山路因為下雨溼滑我的媽媽摔倒了,手摔破了。本來作為女兒我是想專門請母親住一晚城堡酒店結束在南法的行程,結果變成這樣。我很自責也很愧疚選擇了這家酒店。
酒店環境如圖,我們是標準雙人間,從設施來看大家自己感受一下吧。
花總J
家庭出遊
雅緻房
入住於2024年07月
4.7
很棒
評價於:2024年07月30日
風景一流 五星推薦
Riady
家庭出遊
精緻套房
入住於2024年06月
4.7
很棒
評價於:2024年09月25日
This hotel is beautiful but up on the hill. But car cannot drive to hotel entrance. There is a car valet service at the entrance of the road. Thank God for the two great porters that helped to carry our luggages up to our rooms. Great room with spectacular view and a sauna pool overlooking the hills. Dinner at the restaurant in this hotel is amazing!!! Must try, very romantic and food is delicious, server is attentive.
一定要避雷埃茲城堡酒店( Chateau Eza)詳見圖片。推薦金羊酒店( La Chevredor ) 我們在那裡享用美味晚餐,不僅有一家米其林餐廳,且擁有獨特視野觀賞海景。一開始我check- in 走錯了人家還非常可氣給我指路,強烈推薦他家。至少是個酒店,酒店私人區域全部劃分開,有游泳池有風景,不像埃茲城堡酒店,遊客可以隨意敲你房間那種。被名字欺騙了,和城堡沒半毛關係。不過checkout 時候有個中文前台很有禮貌,但是酒店不值這個價格,我升級後的家庭房如圖。訂房網站當晚市場價9000元多。訂房網站服務還是值得表揚,為了沒有Wi-Fi和酒店溝通了很久。
echolovehee
夫妻/情侶出遊
高級房
入住於2023年02月
4.2
很好
評價於:2023年02月28日
缺點:進酒店需要爬坡,抵達的時候下雨,路面濕滑很難受。
優點:酒店本身非常棒!房間不大但是景緻獨一無二,酒店餐廳本身也很棒!1st class view 和優秀的服務。
I have to warn that this hotel is at the top of the mountain and the train only takes you to the bottom of the mountain so you need to either take taxi or bus to get to the Eze village. BUT, eze village is not the end of story. From eze village to the hotel you still need to climb and there are almost stairs not slope. The hotel has a dedicated staff to help you carry the luggage upstairs but that man might be too tired that day (we have two 25inch luggages) so his attitude was very impatient to us. Seeing him being so exhausted making us feeling sorry and his bad attitude add more to this sad feeling.
When we were checking in, we told the reception desk that we need to take the train the other day at 8am so please have the luggage staff to carry our luggage down to Eze village at 7am so we can take taxi at 7:15am and the train wold be 8am. That guy was late and didn’t even show up till we left (around 7:13am). Instead, the reception desk gentleman helped us to carry the luggage downstairs.
It was after the rain and we were in a hurry to catch the train so my 59 year old mom fell off the stairs and broke her fingers. Thanks god it was not a severe injury but as a daughter I am really regret to have chosen this hotel. It’s my mom’s first visit in Europe and I wanted to treat her with a a nice staycation at a 5 star hotel in Southern France but it turned out to be a regret.
The reception desk service was excellent and fits a 5-star standard. We received warm welcome from the reception desk lady who told us not to take it personally because the luggage staff might be too tired. Also, many thanks for the reception gentleman who stood out when the luggage guy was late, without the whom we could have missed the train (and the flight too)
We stayed in standard twin beds room. The room facilities and furnitures are shown as the picture attached. We didn’t take the welcome drink and try the Michelin restaurant as we were not in good mood.
酒店交通極其不便利,火車只運到山腳,上山要打車(15歐)或者等巴士(巴士一小時一班)。即使下了車,也還沒到。之後有一段山路,只能靠人工幫你拉行李箱上去。這個過程讓我們對辛苦的工作人員愧疚,而工作人員不耐煩的惡劣態度(因為他很累了)又讓我們自責的情緒裡帶著不餓能發洩的生氣(因為知道他也是累了,但是這是我們作為客人被髮脾氣的理由麼?)。第二天早上明明預約了7am來拿行李,因為搬行李的工作人員的遲到導致前台小哥只能親自幫忙搬(很感謝他),因為遲了一點點我們又著急下山,山路因為下雨溼滑我的媽媽摔倒了,手摔破了。本來作為女兒我是想專門請母親住一晚城堡酒店結束在南法的行程,結果變成這樣。我很自責也很愧疚選擇了這家酒店。
酒店環境如圖,我們是標準雙人間,從設施來看大家自己感受一下吧。
花總J
家庭出遊 雅緻房
入住於2024年07月
4.7
很棒
評價於:2024年07月30日
風景一流 五星推薦
Riady
家庭出遊 精緻套房
入住於2024年06月
4.7
很棒
評價於:2024年09月25日
This hotel is beautiful but up on the hill. But car cannot drive to hotel entrance. There is a car valet service at the entrance of the road. Thank God for the two great porters that helped to carry our luggages up to our rooms. Great room with spectacular view and a sauna pool overlooking the hills. Dinner at the restaurant in this hotel is amazing!!! Must try, very romantic and food is delicious, server is attentive.
一定要避雷埃茲城堡酒店( Chateau Eza)詳見圖片。推薦金羊酒店( La Chevredor ) 我們在那裡享用美味晚餐,不僅有一家米其林餐廳,且擁有獨特視野觀賞海景。一開始我check- in 走錯了人家還非常可氣給我指路,強烈推薦他家。至少是個酒店,酒店私人區域全部劃分開,有游泳池有風景,不像埃茲城堡酒店,遊客可以隨意敲你房間那種。被名字欺騙了,和城堡沒半毛關係。不過checkout 時候有個中文前台很有禮貌,但是酒店不值這個價格,我升級後的家庭房如圖。訂房網站當晚市場價9000元多。訂房網站服務還是值得表揚,為了沒有Wi-Fi和酒店溝通了很久。
echolovehee
夫妻/情侶出遊 高級房
入住於2023年02月
4.2
很好
評價於:2023年02月28日
缺點:進酒店需要爬坡,抵達的時候下雨,路面濕滑很難受。
優點:酒店本身非常棒!房間不大但是景緻獨一無二,酒店餐廳本身也很棒!1st class view 和優秀的服務。
Junshanqing
好友出遊
標準房
入住於2025年04月
mmmmmm
其他
標準房
入住於2024年11月
IrisTu
家庭出遊
標準房
入住於2024年10月
花總J
家庭出遊
雅緻房
入住於2024年07月
Riady
家庭出遊
精緻套房
入住於2024年06月
匿名用戶
好友出遊
豪華房
入住於2025年10月
E3904****
家庭出遊
入住於2023年04月
Rainbowheart
家庭出遊
標準房
入住於2023年04月
echolovehee
夫妻/情侶出遊
高級房
入住於2023年02月
Aoerlicungong
商務出差
豪華房
入住於2025年05月
Junshanqing
好友出遊 標準房
入住於2025年04月
mmmmmm
其他 標準房
入住於2024年11月
IrisTu
家庭出遊 標準房
入住於2024年10月
花總J
家庭出遊 雅緻房
入住於2024年07月
Riady
家庭出遊 精緻套房
入住於2024年06月
匿名用戶
好友出遊 豪華房
入住於2025年10月
E3904****
家庭出遊
入住於2023年04月
Rainbowheart
家庭出遊 標準房
入住於2023年04月
echolovehee
夫妻/情侶出遊 高級房
入住於2023年02月
Aoerlicungong
商務出差 豪華房
入住於2025年05月