凱悅嘉軒酒店-墨爾本埃森登機場 (Hyatt Place Melbourne Essendon Fields)

Stayed here for an event. On arrival at level 2, the hallway was being renovated. We have to move to sides so we won’t hit the workers. The walls on the side were ripped off, it looked scary. However, we travelled and was from work, so we immediately went to our separate rooms and rested. We can hear the noise from the renovation outside but we are so tired to bother. When I woke up, I realized the bed had a mud smudge. Went to toilet and one of the towel is dirty. Called housekeeping for change but he can only come at 10pm coz he was alone. The tv cast is not working, staff told us they will feedback as tv is new. In the morning, we were at the lobby and asked if we can buy coffee from the resto. We were told we have to pay the full breakfast buffet if we want coffee. Ridiculous. This is the worst experience in all my travels. It the event is not in that area, I won’t be staying back.

酒店有班車去機場，但是早上6點如果約滿了就糟糕了，因為座位有限。 房間不大，選這裡都是因為離機場近吧。

有機場接送車，方便快捷，近高速公路出口，附近有公交站

This was my first time at Hyatt and it was a memorable experience. Friendly staff and a high level of cleanliness are really impressive.

房間寬敞舒適，離機場近。

Very good service and location, we will come back next time.

環境不錯，設施不錯

1. The remark of parking charge is unclear in 訂房網站.com. A little bit disappointed when the reception said that we have to pay. 2. The tab water has a chlorine smell somehow. Not that good to drink directly. 3. Good location, nice room, very clean, good service on site.

鄰近機場，而且最早於06:00可預約酒店shuttle至機場。步距沒有便利店，必須駕車約十分鐘才到店鋪和食肆，幸住客可享泊車優惠。早餐款式不多，但尚算足夠，惟座位較少。房間空間充足舒適，衛生情況理想，但酒店沒有泳池等康樂設施，較方便轉機或短住旅客。

Positives: Great location for overnight before an early morning flight. Beautiful building and spacious room. There were two nice ladies (staff) at the bar area who offered lovely smiles and were friendly. Negatives: Airport shuttle did not arrive at the time booked. Lady at the reception looked annoyed at other guests who were laughing and speaking loudly as they were hugging family. She apologized for their loudness. I told her I didn't mind at all because the guests looked happy. This was a public space after all. Room key didn't work (not something you'd want after a really long flight). Same annoyed lady at the front said must be in need of battery change or something. Took another 10 to 15 mins to get things fixed. There is no room service. No bottled water provided in the room. Was given instructions at the front desk on how to get water from the hallway (was too tired to listen). Service soooooo slow when ordering at the restaurant/bar (couple ordering before me were already swearing and clearly showing their annoyance as I waited to be served next). Disorganized. Staff movement and the way they present themselves to guests around the reception and bar area was clearly not up to the standard of a hotel with the name HYATT. Was told they do not do wake up calls...but they'd do it for me because I've asked (have no idea what that meant). I gave a surprised look, and was reassured by the guy at the desk that he'd gladly do it for me. I replied with, "I'll just set my alarm". Book again? DEFINITELY NO! Well, only if staff is better trained, more professional and happy to serve guests. Would have been nice if they had smiled more, even if their shift had been tiring, even if there were loud guests. But I appreciate the two lovely staff members for doing their best to smile and be helpful even though I could tell they were tired. For travelers who need efficient and friendly service after a long haul flight, this is NOT the place to go to. Lovely building and location though.