飄渺山埃勒度假村 (Misty Hills Ella Resort)

Keeping in mind this is a 3 star hotel, the positives are the rooms are big with a balcony looking out at amazing views (ours anyway), and the pool is clean and quite big also with amazing views and a concrete elephant water feature!!! The location of the hotel is pretty good too - far enough from other properties to be quiet but close enough to Ella main drag that you can walk in 10-15 minutes or pay a tuk tuk driver double the rate of Colombo to get to and from. The big negative for us was that despite being told upon checking in that the room would be cleaned every day, it was not. And I was told the reason why was that we didn’t hand in our key for it to be done - which seems bizarre after staying in hotels for decades and not being told to or having to hand in a key in order to get a standard daily room clean. The insinuation that it was our fault for not handing in a key (not that we were told to do so on checking in) was extremely irritating. Food was ok but overpriced so we ate elsewhere (lots of options). There were lots of little things in the rooms that could be easily addressed to make them nicer - definitely not having ripped old bath towels, and removing an empty TV bracket from the wall (like a TV used to be there but not anymore - or was it just our room, who knows). All these little things add up to I really think the room rate is too high - but we are here in the high season so maybe that’s just the going rate.

房間很大，但是半夜十一點沒熱水……在山上，有點潮。下午霧來了啥也看不見了，就在霧裡。距離鎮子上一公里路，但是是山路，沒有人行道。晚上吃完飯回去摸黑走。公交車呼呼從你身邊開過，自己開閃光燈怕她們看不見咱。實話實説，慎重考慮選擇。

Absolutely amazing place to stay clean comfortable rooms staff couldn't do enough for you and really polite we have traveled alot probably the best hotel we have stayed in

Chambre très grande avec une vue incroyable, le personnel est au petit soins