荷里路德德斯蒂尼學生旅館 (Destiny Student - Holyrood (Brae House))

不可接受的服務與疑似歧視行為——入住體驗紀實 我們是6月20日中午 12 點剛過抵達愛丁堡。考慮到入住時間要到下午 3 點才開始，我們決定先慢慢探索周邊區域。由於我們僅停留半天時間且翌日一早便要離開，而且兩人都攜帶了大號行李箱，我們決定於下午 2 點前往酒店。 前台的一位女孩Erin接過我的護照，花了幾分鐘時間查看電腦上的訊息，結果卻告訴我們入住時間要到下午 3 點才開始。她提出以每件行李 5 英鎊的價格提供行李寄存服務，但我們別無選擇，衹能繼續等待。到下午 2 點 50 分時，一大群旅客陸續前來辦理入住手續，其中包括幾位西方遊客。我目睹了他們被有條不紊地逐一順利辦理入住的過程。當我再次走近前台時，Erin衹是簡單地重申我們還需等到下午 3 點，因為房間尚未準備就緒，她的態度顯得極其冷漠，並未提供任何進一步的説明。 3 點整，我再次詢問是否可以辦理入住。她把我推給了另一位工作人員，（後面得知是Erin説的她的領導Jessica），後者隨後告知我需要掃描一個二維碼並完成在線登記才能繼續辦理。我立刻感覺那位Erin是在故意拖延並故意不提供幫助。我們從下午 2 點起就一直站在前台，而她早已接過我的護照並檢查了系統，但她卻從未提及這項強製性的在線登記要求。這感覺就像是一種明目張膽的歧視。儘管西方遊客享受了順暢的入住體驗，我們卻被蒙在鼓裡，不斷被搪塞。更糟糕的是，無線網絡狀況極差。我們費盡周折才在現場完成登記和填寫表格。等到其他大多數客人都已辦理完畢並離開前台時，我們仍被困在那裡，而前台工作人員卻絲毫沒有提供任何幫助。 浪費了超過 20 分鐘後，我突然想起自己已經通過前一天收到的確認郵件中的連結完成了在線登記。我找到那封郵件，憤怒地將其展示給前台工作人員。令人震驚的是，她們甚至懶得對電腦進行二次核對；衹是直接把房卡交到了我們手中。這顯然表明他們知道我們已完成了在線註冊，但衹是在裝糊塗，故意浪費我們的時間。 如果他們事先並不知情，那他們為何在我出示電子郵件後立刻就交出了鑰匙呢？而如果他們確實知情，那他們為何要讓我們經歷這場不必要的磨難呢？整個過程幾乎耗費了一個小時。我們原本衹有短暫的下午時間來遊覽愛丁堡，隨後便要租車前往蘇格蘭高地。然而，這種極不公平的對待卻徹底破壞了我們的旅行興致。 當我和前台主管Jessica交涉時，那位前台Erin和另一位前台Harriet （第二天其他前台工作人員説是中國人），兩人完全裝作若無其事，還在嬉笑著用電腦打字聊天，好像根本就是在嘲笑這個事情，態度簡直糟透了！那位前臺中國女孩後面應該是應前台主管要求，寫了道歉信，但是其現場表現根本也是和Erin一樣，假裝聽不懂也假裝不知道！ 我特意留下了一份措辭嚴厲的負面評價，專門針對前台工作人員所表現出的歧視性行為。我還直接告知她們，我會在社交媒體上對此事進行曝光，而她們的迴應卻完全是一副漠不關心的口吻：“Yes Okay” 這種客戶服務水平著實令人震驚！ Unacceptable Service and Suspected Discrimination at Check-in A receptionist named Erin took my passport and spent a few minutes checking the system, only to tell us that check-in wouldn't begin until 3:00 PM. She offered luggage storage for £5 per bag, but we had no choice but to keep waiting. By 2:50 PM, a large group of guests arrived to check in, including several Western tourists. I watched as they were processed smoothly and efficiently, one by one. When I approached the front desk again, Erin simply reiterated that we had to wait until 3:00 PM because the rooms weren't ready. Her attitude was extremely cold, and she offered no further explanation. At exactly 3:00 PM, I asked again if we could check in. She passed me off to another staff member （who I later learned was Erin's supervisor, Jessica）. Jessica then told me I needed to scan a QR code and complete an online registration before we could proceed. I immediately felt that Erin had been intentionally stalling and deliberately withholding this information. We had been standing at the front desk since 2:00 PM; she had already taken my passport and checked the system, yet she never mentioned this mandatory online registration. It felt like blatant discrimination. While Western tourists enjoyed a seamless check-in experience, we were kept in the dark and repeatedly brushed off. To make matters worse, the Wi-Fi was terrible. We struggled just to complete the registration and fill out the forms on-site. By the time most other guests had finished and left, we were still stuck there, with the front desk staff offering absolutely no assistance. After wasting over 20 minutes, I suddenly remembered that I had already completed the online registration via the link in the confirmation email I received the day before. I found the email and angrily showed it to the front desk staff. Shockingly, they didn't even bother to double-check their computers; they just handed us the room keys. This clearly proved they knew we had already registered but were playing dumb to deliberately waste our time. If they truly didn't know, why did they hand over the keys the second I showed the email? And if they did know, why put us through this unnecessary ordeal? The entire process took nearly an hour. We only had a brief afternoon to explore Edinburgh before renting a car and heading to the Scottish Highlands, yet this blatantly unfair treatment completely ruined our mood for the 訂房網站. I specifically left a strongly worded negative review targeting the discriminatory behavior of the front desk staff. I also told them directly that I would expose this incident on social media. Their response was completely dismissive: a casual "Yes, okay." This level of customer service is truly shocking.

學生公寓，彌補了沒有在英國留學的遺憾，給的房間是無障礙房所以空間很大，房間裡就有微波爐和冰箱，有洗衣房，可以刷卡付錢。不過沒有每日打掃，以及換毛巾需要付費。

酒店服務非常好， 地理位置非常不錯， 價錢非常合適， 房間非常大 非常整潔， 退房的流程非常簡單方便，非常推薦

Studio房間比較大，但是設施好像不同房間不一樣。有的房間床快塌了。離景點相對近一些，離超市餐館遠一點。

因為是學生公寓 所以不會提供牙刷和牙膏 reception只會提供洗髮水、沐浴露和毛巾.房間整體是比較乾淨的，還有前台小姐姐，Harriet唯一一位亞洲小姐姐，非常的friendly！！尤其是她遇到問題會積極去解決，比如：之前的房間有煙味也很快給我換房間了！！還有就是學生公寓也會比較大 所以夜間的reception在只有一個人時 可能會有點忙碌

宿舍比較老舊了，廁所和浴室的水龍頭也都有被腐蝕的痕跡。一開始給我們分配了一間在地下室的房間，非常昏暗潮濕，而且被子也是臟的，不過前台很熱情友善，我去提出換房的要求之後也很快給我換了。距離Waverley車站還是有一段距離的，如果拿著行李的話會很艱難，我們最後是打車的。

在愛丁堡市中心性價比很高的住宿選擇了，房間乾淨，沒有任何多餘的東西😂，前台入住應該是當地學生辦理的，態度好很熱情。離荷里路德宮很近

酒店很安全，位置很方便，距離卡爾頓山很近，步行很近的地方有很多紀念品店，適合一個人住，下次再來時候，還會預訂

麻雀雖小，五臟俱全，記得進房間前要拿需要的備品，包括如果想要煮食物，也有小小包的鹽跟胡椒提供，廚房餐具鍋具都有，冰箱也很大，不過烤箱跟爐子不太會用，但靠著微波爐跟熱水壺，也吃到熱騰騰蔬菜，微波一些熟食，擺盤看起來很美，吃得也開心，有自助洗衣（可以跟櫃檯拿洗衣粉，因為我們有自備所以沒有拿取，不確定需不需要費用），多天旅行也可以不用帶太多衣服，櫃臺還能幫忙叫計程車，讓到車站的時候更方便。

就一學生公寓改造，啥都要收費，洗髮水沐浴露牙刷牙膏🈚️，要問前台購買，寄存行李5英鎊一件，貴的要死，前台也沒有給礦泉水。1000一晚的酒店啥都沒有，快跑，避大雷。吹風機也沒有。