愛丁堡皇家大道智選假日酒店 (Holiday Inn Express EDINBURGH - ROYAL MILE by IHG)

國內二星酒店水平，早餐生無可戀呀！愛丁堡包車貴，超過補錢是個巨坑，大象咖啡店哈謎必到對面的叫蜀餐廳對中國人極不友善，來無你好去無慢走，全程全是板著臉，買單都不出一聲，決無謝謝！

住過的IHG酒店中幾乎最差的，一晚快2500塊人民幣的房間衹有19平方公尺，設施比國內最普通的快捷酒店還差。 1.凌晨入住酒店，竟然找不到訂單，大半夜聯繫訂房網站花了40分鐘，小孩子都困得不行了，雖然訂房網站最後解決了，第二天也專門道歉了，但是非常影響入住心情。 2.房間加了個梳化床之後，行李箱都沒地方放置，非常狹窄。 3.空調沒有製熱功能，房間一股陳舊的味道。 4.花灑水很小。 5.梳化床軟趴趴的。 6.各項設施非常陳舊。 唯一的好處就是在核心區域，距離很多景點步行距離。

房間很小，行李不方便攤開，其他方面都挺好，房間可以開窗通風，周圍交通便利，吃飯購物都很方便，離皇家一英里和城堡很近，早餐就是英國的標準早餐，管飽。

這家酒店的地理位置真的非常好，所有想去的景點都可步行前往，而且很近，附近也有很多餐廳，非常方便，房間乾乾淨淨，i每天都有人幫打掃，一家三口出行遊玩首選。

一個典型的holiday inn的酒店。我們定的是3人家庭房。一個雙人床和一個梳化床。房間真的不大。還是蠻在乾淨的。酒店的位置其實在cowgate street 是和royal mile交叉的路上。而且在垂直下面的路上。愛丁堡的路是上下坡的。拉著行李箱蠻吃力的。

房間乾淨，設施有些上世紀的感覺，但和holiday inn風格很配。邊上是教堂，隔音應該不錯，晚上安靜。服務人員大多態度挺好的，早餐味道不錯。位置優越。有空房就直接給了early check in

Let's talk about the process first. We have booked a twin room at the Holiday Inn Express Edinburgh Royal Avenue from May 19th to 22nd through C訂房網站 and have prepaid for 3 nights. On May 19th at 3pm, We arrived at the hotel to check in and found that the twin room was located in a semi basement (which was not specified on the website at the time of booking). Upon entering the room, there was a strong musty smell that was very uncomfortable. Therefore, we negotiated with the front desk and requested to move it upstairs. The front desk replied that the twin rooms are located in similar positions, so they have arranged for us to switch to an upstairs double room. The room is relatively small overall, and there is a big gap compared to the pictures advertised on the website, which did not meet our expectations. Therefore, we propose to C訂房網站 (at 15:25 local time on May 19th) to adjust the original 3-night stay to 1-night stay, which means checking out on May 20th. According to C訂房網站 staff, after negotiating with the hotel front desk that night, the hotel requested a deduction of one day's room fee. If you want to cancel for free, you must communicate with the hotel manager. The next day, C訂房網站 communicated with the hotel manager, who insisted on not refunding the room fee. We only stayed for one night in the end, but the hotel charged us for three nights. We have the following complaints about this experience: 1. The hotel has not implemented its cancellation and refund policy. According to the cancellation policy provided by the booking website, we have booked a 3-night stay from May 19th to 22nd. If you have not checked into the hotel, you can cancel for free before 4:00 pm on May 18th. Cancellations after 4:00 pm on May 18th will result in a deduction of the first night's room fee. Meanwhile, the hotel does not have a clear policy on how to cancel or check out early after check-in. Similarly, we believe that if we request to cancel the 2-night stay from May 20th to 22nd before 4:00 pm on May 19th, it should be cancelled free of charge. Even if cancelled according to the fee, a maximum of one night's room fee will be charged. From the communication process between C訂房網站 and the hotel, it can also be seen that the hotel front desk and manager have different opinions on this matter. It can be seen that the hotel's cancellation and refund policy does not have a unified approach and is seriously inconsistent with the information provided on the website. 2. Inaccurate labeling of hotel information and misleading room type images to customers. On the C訂房網站 booking website (similar to other booking websites), the room location of the hotel was not marked with a floor. When we made the reservation, we looked at the hotel building pictures and subjectively believed that it would not be located in a semi basement. There is a significant difference between the hotel room type photo and the actual room photo we stayed in, both in terms of the background wall and furniture placement. The actual check-in felt that the room was very small. At the same time, we booked a twin room without an ideal floor, which is also the main reason why we requested early check-out. 我們通過訂房網站網預定了5月19日至22日愛丁堡皇家大道智選假日酒店雙床房，並預付了3晚房費。5月19日下午3點到達酒店入住，發現雙床房為半地下室（當時預定時網站對此並無說明），進屋後一股很濃烈的黴味，令人很不舒適，因此我們與前台協商要求換到樓上。前台回復雙床房都位於類似位置，給我們換了一間樓上的大床房。房間總體上比較小，與網頁上宣傳的圖片相比，也有很大差距，沒有達到我們的預期。我們向訂房網站網提出（時間是5月19日當地時間下午15點25分），調整為住1晚，5月20日退房。據訂房網站工作人員講，當晚與酒店前台協商，酒店要求扣除一天房費，如果要免費取消，必須與酒店經理溝通。第二天訂房網站與酒店經理溝通，經理又堅持不退費用。我們最後只住了一晚，但酒店收了我們3晚房費。 1、酒店未執行其取消退費政策。預訂網站提供的取消政策，對於5月19日3晚入住，如果未入住，5月18日下午16點前可以免費取消，之後取消會扣收第一晚房費。入住後取消或提前退房收費政策並未明示。依此類推，在5月19日下午16點前提出取消5月20日至22日2晚住宿，應該免費取消。從訂房網站與酒店的溝通過程，也能看出酒店前台和經理對此意見也不一樣，酒店的取消退費政策並無統一口徑，也與網站告知的內容嚴重不符合。 2、酒店資訊標註不全和房型圖片等誤導顧客。在訂房網站預訂網站（其他預訂網站也是類似情況），該酒店的房間位置未標註樓層，我們當時預訂時看酒店建築圖片，也主觀認為不會在位於半地下室。酒店房型照片與我們實際入住的房間照片無論時背景牆還是傢俱擺放都有明顯差距，實際入住感覺房間非常小。房間未達到預期是我們要求提前退房的主要原因。 需要說明的是，訂房網站網客服在此過程中給予了積極協助和適當補償。

地處愛丁堡核心區域，地段佳，出行很方便。 前台很現代化，房間安靜，床墊舒適成全我們一段美好的旅程~ 有機會再來

愛丁堡住宿實在太貴，不看價格的話，holiday inn的位置是無敵的，皇家1英里沿線，鬧中取靜，去城堡，荷裡露德宮都很方便，每天可以city walk，走去火車站10分鐘。

我們是自駕遊的，選擇酒店就是得方便走路遊玩，這個酒店位置很好，就在皇家一英裡邊上，到哪個景點都很方便，我們完整的兩天遊玩都是走路，體驗很好。另外，愛丁堡大學也很近。 酒店附近有公共停車場，酒店有優惠，告訴大家方法，車停到停車場後，在準備離開前，把停車卡出示給酒店前台打卡，然後再去停車場提車。我們開始不知道如何得到優惠，來回走了好幾趟才明白。