We had multiple issues with our 7 nights stay. Which some has been addressed and fixed immediately. One thing we do recommend to confirm check upon arrival or when booking.
Lack of view - we’ve booked the 1 bedroom premium room. From the pictures it looked like floor to ceiling big windows with open view but we were assigned to a room situated in the heritage floors (2nd) which the windows are 1.5m high so have to tippy toes to see the view. Limited sunlight also, bathroom has no window.
Issues we encountered
1) hall way light - wasn’t working on the first night when we checked in at 11pm. We couldn’t even find our room number cause it was so dark, we used the torch on our phone. Wasn’t a nice first impression if you are scared of dark hallways. The sensor was fixed the next day.
2) phone wasn’t working - so we couldn’t contact the front desk. We got in late with a toddler, so we put on ‘do not disturb’ sign but someone banged the door at 8am, to reach us to ‘fix the issues’. Not sure why can’t they just slip us a note under the door.
3) so many flies - the breakfast restaurant have serious pest issues. There were more than 10 flies flying around the buffet and the tables. We didn’t feel comfortable eating there after one visit. The whole duration of the meal, we were waiving off the fly. Major hygiene concern!
4) housekeeping was very average, barely cleaned the room daily. Only made the bed.
5) overall the staff were all friendly, special appreciation to the male staff at the breakfast room. The lady duty manager didn’t seem friendly, carries an attitude and likes to talk over you.
Location is great, round the corner from the tram line.
Will I stay again, most likely not. Feels more like a 4 star hotel, definitely not 5 star.
訪客用戶
家庭出遊
傳統兩臥室1張特大床和2張單人床公寓
入住於2025年10月
4.7
很棒
評價於:2025年10月05日
4인 가족 가족여행으로 이용 했으며, 2룸 아파트에 숙박했습니다. 완전히 분리된 공간과 완벽한 주방, 세탁 시설을 갖추고 있어서 여행하기 너무 편했어요
침대와 침구류도 좋았으며, 샤워용품도 최고 수준이었습니다.
위치도 무료 트랩을 이용하기 최적의 장소이며, 근처 공원 및 박물관 산책하기도 좋았습니다.
다만 아쉬운 점은 일부 마감이 조금 미흡하여, 추가적인 보수가 필요해 보입니다(서랍장 등)
We had multiple issues with our 7 nights stay. Which some has been addressed and fixed immediately. One thing we do recommend to confirm check upon arrival or when booking.
Lack of view - we’ve booked the 1 bedroom premium room. From the pictures it looked like floor to ceiling big windows with open view but we were assigned to a room situated in the heritage floors (2nd) which the windows are 1.5m high so have to tippy toes to see the view. Limited sunlight also, bathroom has no window.
Issues we encountered
1) hall way light - wasn’t working on the first night when we checked in at 11pm. We couldn’t even find our room number cause it was so dark, we used the torch on our phone. Wasn’t a nice first impression if you are scared of dark hallways. The sensor was fixed the next day.
2) phone wasn’t working - so we couldn’t contact the front desk. We got in late with a toddler, so we put on ‘do not disturb’ sign but someone banged the door at 8am, to reach us to ‘fix the issues’. Not sure why can’t they just slip us a note under the door.
3) so many flies - the breakfast restaurant have serious pest issues. There were more than 10 flies flying around the buffet and the tables. We didn’t feel comfortable eating there after one visit. The whole duration of the meal, we were waiving off the fly. Major hygiene concern!
4) housekeeping was very average, barely cleaned the room daily. Only made the bed.
5) overall the staff were all friendly, special appreciation to the male staff at the breakfast room. The lady duty manager didn’t seem friendly, carries an attitude and likes to talk over you.
Location is great, round the corner from the tram line.
Will I stay again, most likely not. Feels more like a 4 star hotel, definitely not 5 star.
訪客用戶
家庭出遊 傳統兩臥室1張特大床和2張單人床公寓
入住於2025年10月
4.7
很棒
評價於:2025年10月05日
4인 가족 가족여행으로 이용 했으며, 2룸 아파트에 숙박했습니다. 완전히 분리된 공간과 완벽한 주방, 세탁 시설을 갖추고 있어서 여행하기 너무 편했어요
침대와 침구류도 좋았으며, 샤워용품도 최고 수준이었습니다.
위치도 무료 트랩을 이용하기 최적의 장소이며, 근처 공원 및 박물관 산책하기도 좋았습니다.
다만 아쉬운 점은 일부 마감이 조금 미흡하여, 추가적인 보수가 필요해 보입니다(서랍장 등)
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