雅加達普羅馬斯諾富特酒店 (Novotel Jakarta Pulomas)

喜歡這家酒店的服務，斜對面有一個商場

我半夜十點多到的，前邊一位長者跟前台人員不知道溝通什麼事情，溝通了半個小時，我們幾個準備辦理入住的就傻等這半個小時，非常不專業！之後安排的第一個房間就在中央空調外機旁邊非常吵，半夜12點換了第二個房間，發現房卡用不了，我不知道雅高旗下的酒店為何如此糟糕，唯一值得稱讚的是自助早餐很豐盛。

價格和質量不匹配。 房間有股黴味。

整體還好，經常去住

Überragender Service, Top Lage, moderne Zimmer und super Aussicht. Ich würde jederzeit wiederkommen

Great Hotel! Very Modern and well furnished💓 few issues during stay however the guest experience team handle it with care! Thanks

Had a pleasant stay here. I wasn't expecting this to be the finest hotel in the area (because Pulomas, Kelapa Gading, and Cempaka Putih don’t have many exclusive hotels), but it turned out to be. Perfect for couples and business 訂房網站s. The room is huge and futuristic!

The hotel was okay overall, but unfortunately I cannot recommend it after my three-night stay. The biggest issue was the hot water in the shower, which never got fixed despite me reporting it. Someone was apparently sent to the room to check it, but the problem remained throughout my entire stay, so I had to shower with water that was somewhere between warm and cold. Very disappointing. The service was also poor. The reception desk often didn't answer the phone, which is unacceptable for a hotel. Nobody offered to help me with my 23 kg luggage either when I arrived or when I checked out. The elevators were another problem. Sometimes it took an unreasonable amount of time just to travel a couple of floors, which made the whole experience even more frustrating. What bothered me most was the complete lack of communication between staff. At checkout, they asked whether everything had been okay. I mentioned the water issue and they acted as if they had no information about it, despite me reporting it during my stay. There was no apology or attempt to address the situation. There is also almost nothing around the hotel, so the location wasn't particularly convenient. Overall, the lack of maintenance, poor communication, and weak service made this a disappointing stay. I definitely would not stay here again.

My sister had a great stay at Novotel Jakarta Pulomas! The hotel was clean, comfortable, and the staff were friendly and helpful. The room was spacious and well-maintained, and the overall atmosphere was relaxing. A good choice for both business and leisure stays in Jakarta. Would happily stay here again says my sister!

The hotel has great views in the room, dining areas etc... Areas needed improvement are: 1. The sachets of coffee, sugar, creamer etc...need greater differentiation. The fine prints on the sachets can be easily overlooked by customers. either use different colored packagings or have bigger font prints to indicate sugar, coffee, brown sugar etc... 2. the In-dining room call button was not picked up whenever being call. This frustrates travellers who may be tired and needed in-room dining and the call is not getting through 3. There is not enough food servers at the breakfast spread counter. When the breakfast starts around 6.30am, there is hardly anyone standing behind the counter of the egg counter (ie frying eggs), no one at the main table spread where the noodles are to be cooked ( or is it meant to be empty??, i don't know), Not enough ushers to serve tea or coffee . 4. There is very little variation of the food variety spread offered either during breakfast or even for in-room dining (through the hotel TV option). The food choices are the same 3 months ago and now. There is no new choices. It would be good to have greater variety of food options for in-room dining (thro TV menu) or even the breakfast buffet spread. 5. The housekeeping does not help to remove from the room the pots and cups from the in-room dining (after use). The pot and cups remain as it is in the room , unwashed and not cleared from room Overall, although the hotel is relatively new and clean, but there's service gaps throughout the who service cycle from the moment traveller step into the hotel to when they leave. Hope to see improvements in the areas mentioned above so that customer experience can be positive.