柏悅套房 (Park Suites)

manager of park suites city centre durgapur is a phsycho, mental . he fails to deal with clients requirements , fails to behave properly, fails to manage manpower & resources of hotel . he insists & forces clients not to book . he spoilt my entire business 訂房網站 by creating problems intentionally like not switching on the geyser before check out , lift was not functional & ac did not work & mini fridge did not work . the joke of the story is in facilities nothing is there 4 tea hags, 4 milk sachets, 4 sugar sachets, 1 litre complimentary water & ac ,lift , fridge, electric kettle which lift , fridge, ac does not work most of the time. bedcovers are torn , dirty with stains, sane are pillow covers. there will be no room cleaning every day . i got my room cleaning only once in seven days & that too the staff gets angry .not the fault of staff , it's the fault of manager who fails to plan, implement , monitor & train . there is no briefing. most of the time front office is vacant , noone receives calls & manager sleeps inside his allotted room . spoken to the owner to replace this mad manager of hotel park suites , city centre ,durgaour he pressurises to book personally at higher price at the name of personal relation & keeps the person hanging without telling the rates till price increases & there's no option for the client other than paying whatever the manager asks for. he calls personal relation when paid more & if not listened he troubles clients . if manager does not know manners , the minimum courtesy to stand up & greet how will the team follow all these ? the entire environment depends on the main leader of the team. when informed in the last evening that will check out at 6.30 am next morning , he threatens the security not to call him for any reasons because he will be sleeping at that time he did not even switch on the geyser & i had to travel 500 kms without freshened up .

Tv did not work. Door lock was faulty. Had to call reception for opening the door whilst checking in and once more.

Terrible room condition as well as bathroom condition which also includes food quality, not at all good experience

Very poor. Unwanted noise in late hours. Not at all satisfied with the services. The food was also very pathetic.

1) location is good as it's the nearest from my office 2) food quality is good & reasonable 3) some sort of improvement is required in terms of amenities like electric kettle in every room / toiletries should be more usable

Great location, beautiful views, and delicious breakfast options. We'll definitely be back!

Experience was not so good. Specially most of the foods were not available. Quality of some products inside the room were not so good like towel, moisturizer etc. I ask for a double bed instead of twin bed but they didn't provide me that but i know that was available. So overall experience was not so good

Bathroom is in worst condition, tap and shower works simultaneously. 1000- fine for misplaced keys is heartbreaking.

Food quality and room quality.Tap not working properly and also hot water.its not near citi centre.Far from

Property locate at a very convenient place. Food quality is good, room service is also good. I have found this hotel at make my 訂房網站. I had little bit in doubt about the hotel how the rooms will be, how will the foods. But after staying 2days in the hotel, now i can give 4 out of 5 rate.