泗水富麗宮酒店 (Hotel Rich Palace Surabaya)

這次入住體驗真的超出預期！酒店地理位置優越，周邊餐飲和交通都很便利。房間寬敞整潔，床品柔軟親膚，睡眠質量特別好。衞生間乾濕分離，洗漱用品齊全，細節做得很貼心。前台工作人員態度親切，辦理入住迅速，還主動幫忙推薦周邊景點。早餐種類豐富，口味也不錯。整體服務周到，環境安靜舒適，性價比很高。無論是商務出行還是休閑旅遊都很合適，下次還會選擇這裡，強烈推薦給有需要的朋友！

I stayed here for 3 nights, and this is my honest review. The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room. Pros: 1. The rooms have been fully renovated and feel modern. 2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C. 3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that. 4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away. 5. The lobby is spacious and looks luxurious. Cons: 1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms. 2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque. 3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak. 4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard. 5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone. 6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating. 7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric. 8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account. Overall: I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.

Pengalaman menginap yang sangat menyenangkan! Karena hotel ini baru beroperasi beberapa hari, suasana dan semua fasilitasnya terasa sangat baru dan fresh. Sarapannya juara, enak banget dengan banyak pilihan menu lokal khas Indonesia yang otentik. Hotel ini juga sangat ramah anak karena ada fasilitas playground yang bikin anak-anak antusias dan betah. Ada sedikit catatan kecil untuk masukan: pelayanan kelengkapan kamar mungkin masih dalam tahap adaptasi awal (misal awalnya hanya tersedia satu sikat gigi di kamar) dan TV-nya belum menggunakan Smart TV. Tapi hal ini sangat bisa dimaklumi untuk hotel yang baru buka dan sama sekali tidak mengurangi kenyamanan kami. Secara keseluruhan sangat memuaskan dan recommended! ⭐⭐⭐⭐⭐

這次入住體驗真的超出預期！酒店地理位置優越，周邊餐飲和交通都很便利。房間寬敞整潔，床品柔軟親膚，睡眠質量特別好。衞生間乾濕分離，洗漱用品齊全，細節做得很貼心。前台工作人員態度親切，辦理入住迅速，還主動幫忙推薦周邊景點。早餐種類豐富，口味也不錯。整體服務周到，環境安靜舒適，性價比很高。無論是商務出行還是休閑旅遊都很合適，下次還會選擇這裡，強烈推薦給有需要的朋友！