阿爾巴沙怡東大酒店 (Grand Excelsior Hotel Al Barsha)

很不錯，體驗很好，服務貼心，房間整潔舒適，位置便利，早餐豐富，性價比超高！下次還會選擇這裡，強烈推薦！

不知道4.2是怎麼刷出來。 最多2隻是給予地理位置。 酒店非常舊，樓下的人非常雜，的確有很多奇奇怪怪的女人出出入入。 酒店前台有對中國人的歧視，態度非常不友善。 硬件非常，用圖説話。 如果付這個價格還比招待所差，整頓一下酒店吧。房間除了達一無是處。 無法再吐槽。誰住誰知道。當晚呆了兩個小時直接退房。因為一步一步踩雷點。

前台非常怠慢了我， 早餐吃的太少了， 不太符合國人口味

房間位置偏，出行不方便！酒店內有酒吧，住在3層以下噪音大，晚上無法入睡！早餐一般，不適閤中國人飲食習慣

I stayed at Grand Excelsior hotel Al Barsha one night in Dec 2022. What an amazing hotel. I was greeted with such kindness and this continued throughout my stay. I booked the king room and my room was situated on the 6thfloor. The room was fantastic. Clean, modern, and had a fantastic view over .The rooms were big for dubai standards. I can’t complain about this hotel.

非常滿意的住宿環境，房間很大，附近設施很好，很方便的住宿環境。

環境嘈雜，前台服務人員態度不好

Me and my husband stayed for 1 night in this hotel. This is the worst hotel in dubai i think. I had a realy very bad experience here.In the reception one Mr Ramy was assisting us. For sure he need some class about the customer service. That much rude he was. He dont know to how to speek to a customer. Showing all his attitute towards the customer. When i enter in the reception nobody was assisiting me. All receptionist were busy. Everywhere receptionists will tell us to sit. Later they will assist us. Anyway Finally a man came to assist me. He was not the receptionist. I think he was the person who takes the luggages to room. I have given the ID and my phone to check the detailes. When he was checking i went to the wash room. When i came back that person was not there and the receptionists Mr Ramy and Ms alas both dont know about my mobile. Both were not ready to check. Many times i told i have given to a person here in the reception Finally alaa was ready to check and i got my mobile back. given all the detailes and id again. LWithout doing my resgistration she was continuosly talking in phone. Its not from a customer for sure. After that MR RAMY Assisted me. How a rude superviser will talk to his employee like that way he was speakimg to me. Somebody should teach him about the body languages he has to follow when he speaks to a customer.The wash room inside the room was so dirty. I have added the pics. Also the wash room was blocked. So i tried to call the reception after many trials the recption was not giving any rply. So i called the operator number. She send the house keeping staff. House keeping staff came and rang the calling bell once next second he knocked the door third second he rang the bell again. I told him wait i am coming. Because i was on the other end of the room. I have to reach to the door.When i just finished telling i am coming and before i reach to the door the housekeeping staff a guy opened the door.I have stayed in many hotels in uae. But this is the first time for me like this. When i asked him regarding this he told me this is our rule after knocking three times we can open the door. What nonsence answer is this. I told him that you have to give some time in between these three knocks. He just finished 3 knocks in 3 seconds and opend the door.How can we take a room in this hotel. Anybody can come anytime inside. Really i wanted to call the police. But the staff said sorry many times. I did not do that. I dont want to take any action against him because he was following his rules. But This should not happen again. Anyway the stay was really a nightmare for me. Actually i dont want to give any negative reply to anyone. But when i think about the attitude of mr ramy and the dirty washroom i am writing this.

I booked the hotel again because the first room was huge,but my second room was huge at level of money and small at level of size,I was disappointed

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