This was a mixed bag. There were good things and there were things that could've been better. On the good side were the staff downstairs. Maria kindly gave me late check out and Genelyn was a lot of fun. She organized a driver for me to look around Dubai. The room size was good and the pillows allowed for a comfortable sleep. On the other hand, my room looked a little unclean. There was water on the carpet. I only found out after standing on it and getting wet socks. Parts of the room looked a little old and used. All in all though I believe that I got value for money.
Subject: Serious Complaint Regarding Elevator Incident and Unprofessional Conduct
I recently had an alarming and deeply upsetting experience at your hotel. I became stuck in the elevator with no ability to go up or down. Despite repeatedly pressing the alarm and knowing there was a camera present, no one responded. This caused me significant distress, leading to a headache and a full-blown anxiety attack. Thankfully, the elevator eventually descended on its own, allowing me to get out.
Following this, I reported the issue to the cluster duty manager, Zakariyae Bensbih. Unfortunately, his response was shockingly unprofessional. He offered what seemed like a minimal gesture of compensation—one free meal for myself and a friend, with 50% off for any additional friends—then changed the terms entirely. Worse, he spoke rudely and disrespectfully to his own staff in front of guests, which was both embarrassing and unacceptable.
During our visit, my friends and I witnessed Mr. Bensbih yelling at Ferdous from the restaurant team, who was simply doing his job. Ferrous was polite and professional throughout, and did not deserve that treatment.
On a more positive note, I want to commend Sarita, who was incredibly helpful, kind, and welcoming. She was a bright spot in an otherwise disappointing experience.
I would not recommend staying at this hotel due to the lack of safety and professionalism I encountered.
This was a mixed bag. There were good things and there were things that could've been better. On the good side were the staff downstairs. Maria kindly gave me late check out and Genelyn was a lot of fun. She organized a driver for me to look around Dubai. The room size was good and the pillows allowed for a comfortable sleep. On the other hand, my room looked a little unclean. There was water on the carpet. I only found out after standing on it and getting wet socks. Parts of the room looked a little old and used. All in all though I believe that I got value for money.
Subject: Serious Complaint Regarding Elevator Incident and Unprofessional Conduct
I recently had an alarming and deeply upsetting experience at your hotel. I became stuck in the elevator with no ability to go up or down. Despite repeatedly pressing the alarm and knowing there was a camera present, no one responded. This caused me significant distress, leading to a headache and a full-blown anxiety attack. Thankfully, the elevator eventually descended on its own, allowing me to get out.
Following this, I reported the issue to the cluster duty manager, Zakariyae Bensbih. Unfortunately, his response was shockingly unprofessional. He offered what seemed like a minimal gesture of compensation—one free meal for myself and a friend, with 50% off for any additional friends—then changed the terms entirely. Worse, he spoke rudely and disrespectfully to his own staff in front of guests, which was both embarrassing and unacceptable.
During our visit, my friends and I witnessed Mr. Bensbih yelling at Ferdous from the restaurant team, who was simply doing his job. Ferrous was polite and professional throughout, and did not deserve that treatment.
On a more positive note, I want to commend Sarita, who was incredibly helpful, kind, and welcoming. She was a bright spot in an otherwise disappointing experience.
I would not recommend staying at this hotel due to the lack of safety and professionalism I encountered.
Tiancaikong
獨自出遊
豪華大床房
入住於2025年10月
Mister Stephen
獨自出遊
豪華大床房
入住於2025年08月
Earnest Tse
家庭出遊
豪華大床房
入住於2025年11月
訪客用戶
商務出差
豪華大床房
入住於2025年11月
Yiketie
獨自出遊
豪華大床房
入住於2025年11月
訪客用戶
家庭出遊
豪華大床房
入住於2025年11月
訪客用戶
家庭出遊
豪華雙床房
入住於2025年12月
匿名用戶
夫妻/情侶出遊
豪華大床房
入住於2025年08月
SiwenrenSwener
商務出差
豪華大床房
入住於2025年10月
Nini-Tiffany
好友出遊
豪華雙床房
入住於2025年05月
Tiancaikong
獨自出遊 豪華大床房
入住於2025年10月
Mister Stephen
獨自出遊 豪華大床房
入住於2025年08月
Earnest Tse
家庭出遊 豪華大床房
入住於2025年11月
訪客用戶
商務出差 豪華大床房
入住於2025年11月
Yiketie
獨自出遊 豪華大床房
入住於2025年11月
訪客用戶
家庭出遊 豪華大床房
入住於2025年11月
訪客用戶
家庭出遊 豪華雙床房
入住於2025年12月
匿名用戶
夫妻/情侶出遊 豪華大床房
入住於2025年08月
SiwenrenSwener
商務出差 豪華大床房
入住於2025年10月
Nini-Tiffany
好友出遊 豪華雙床房
入住於2025年05月