艾瑪札瑞享酒店 (Movenpick Al Mamzar)

酒店衞生非常差，廁所馬桶都是小蟲子，訂了雙床房，7點多辦完事去辦入住，説雙床房沒有了，升級房間是大床房，在外面的廳里加了個小床，拖鞋衹有一雙，做衞生的沒補，結果要了2個小時才送，先送來一瓶水，也不知道是哪個房間要的，服務員完全沒培訓好，酒店房間裡有飛蟲，也是聞所未聞，星級完全不匹配，週末的價格也是貴的離譜，入住需謹慎，所有同星級酒店中最差的體驗。所有設備已經完全老舊。

Добрый день! Отдыхали с семьей 2 взр 2 детей с 24 апреля по 2 мая 2025 г.  Номер чистый, уборка каждый день. Так же смена полотенец.  Из минусов не было посуды на семью нам дали 2 вилки, 2 ложки и 2 тарелки, сколько не ходили не просили ни чего не принесли.  Очень далеко пляж, ездит маленький автобус от отеля, если не поместился приходится ждать пока автобус сделает первый рейс, ехать до пляжа 7-10 мин. Ездит один раз в день на пляж в 10 с пляжа в 14. Если решили остаться обратно добираетесь сами.   Вход на пляж через парк, вход в парк платный 5 дирхам за каждого и за детей тоже.  Понедельник и среда женский день, мальчиков от 11 и мужчин в парк и на пляж не пускают. Магазины рядом в минуте магазин Катрин, за углом торговый центр.

No proper room service a terrible experience! The room service staff were nice, but the receptionists, especially the two women, were very unfriendly. They never smiled or spoke kindly. I’ve booked this hotel every year, and this is my fourth time staying here, but I’ve never had such an unpleasant experience before.

Dood service

الفندق قديييييييييم مررررررره ومتهالك جدااااااااااااااااا

很好的酒店令人安眠

房間基本電器都無法使用，做飯區域很大，就是做不了飯，空間很大，但是衞生間很小，洗漱台很小，感覺不能理解

杜拜市區性價比很高的5星酒店，離機場不遠，交通便利環境佳，房間超大，帶客廳餐廳廚房，適合商務及度假，值得推薦和點贊！

Shown to a dirty smoky smelling apartment and discovered that a load of water was streaming down from the bathroom lights!

Travel Date: Early August 2024 Booking Platform: 訂房網站 We recently booked a one-night stay at the Mövenpick Al Mamzar in Dubai for a layover. Listed as a five-star hotel, our experience fell far short of expectations. Major Letdowns: Dated and Unkempt: The apartments felt more like old, tired rentals than a luxurious hotel. Worn furniture and a single functioning bath towel for three guests were immediate red flags. Understaffed: Encountering only one receptionist and a frequently unavailable bellboy created a frustrating lack of service. Uncomfortable Sleep: Despite booking for three, the provided room only had a king bed. A makeshift bed for our son offered a less-than-ideal sleep experience. Stale Atmosphere: An overall musty smell pervaded the apartment, further diminishing the appeal. Breakfast Below Par: Limited Choices: The breakfast spread consisted mainly of vegetables, some fruit, a single cheese option, and low-quality bread for toasting. Flies hovering near the food added another layer of unpleasantness. Inattentive Staff: A lone attendant seemed indifferent to providing basic service during breakfast. Positive Aspects (Difficult to Find, But Here They Are): While the overall experience was disappointing, there might be a few redeeming qualities for some travellers: Location: Depending on your travel plans, the location might be convenient. Who Should Avoid This Hotel: Anyone expecting a true five-star experience Families with children seeking comfortable accommodations Travellers looking for attentive and professional service Recommendation: We strongly advise against staying at the Mövenpick Al Mamzar. There are numerous other hotels in Dubai that can offer a genuine five-star experience for a similar price point. Consider exploring alternative options before booking here. Additional Notes: We have attached photos of the hotel's condition to support our review. It's important to note that other travellers may have had different experiences. However, our stay did not reflect the five-star rating advertised by the hotel or 訂房網站. We hope this review helps you make an informed decision about your next stay in Dubai!