阿爾卡酒店 (Hotel Alka)

ガンジス川沿いに立地しているので、立地は最高です！併設しているレストランからもガンジス川がみれ、そこの食事も美味しかったです！ただし、ガンジス川沿いの立地なので、リキシャやタクシーではホテルまで行けないので、數分歩く必要性がありますが、その道のりもエキサイティングです！部屋に蚊（？）のような小さい蟲が多かったのが難點でしたが、受付で蟲よけの機械をもらえました。

Hotel location and food is good but room to small also servicing not good.

Very few charging slots, small bed, bathroom not up to the standard and not enough ventilation. Only the pickup service was good. It’s located in a really difficult to find area but overall it’s good if you want to stay near the river. The room was not prepared even though we had paid in advance though.

Property is located on the bank of River Ganga ( Mir Ghat ). Rooms were clean , it could be bigger in size. Bathroom was clean and spacious. Staff behaviour was good as expected. They have a roof top restaurant . Food quality was good and tasty. You can enjoy scenic beauty of holly river Ganga from your balcony and window. Overall we enjoyed our holiday

Hotel Location was good, only draw back is that the vehicle will not come till the hotel since the hotel is near the Ghat but it's very close to Vishwanath temple, manikarnika ghat, Vishalakshi temple, Kaal Bhairav etc are walkable distance. At present Lift is not available but they have started fabirication work may be within a month it will be ready. Staff like Mr. Rajesh and other House keeping guys are very polite, supportive except One Mr. Santhosh is very rude and arrogant to the guests , My request to Alka Hotel Management to train him how to behave with the guests. tried to post his photo but unfortunately couldn't post. The overall experience was very good with small nonsense germs like Santosh. Thanks

Facilities such as Water daily, upfront/prompt House Keeping etc. is not there. There are no lift at the location so was difficult with the elderly parents to manage.

Terrible room quality, staff behavior. Sick hygiene and food! 1. The Hotel is inaccessible by vehicle and extremely difficult for senior citizens and small kids. 2. The Hotel staff is extremely rude and do not allocate the rooms as promised. One of our rooms didn't have an attached bathroom and the staff mentioned if you do not want room, you can cancel your booking!! 3. The hotel hygiene is so bad, at least 100+ cockroaches were freely roaming around 4. One of our room didn't have proper latching arrangement and a broken lock- staff didn't care to replace the locks- safety issue. 5. Poorly designed room- no ventilation or privacy. 6. Poor management, broken walls, doors, flooring and tile. 7. One of room which attached bathroom didn't have any latch. 8. Breakfast was included, staff asked us to pay bill. When argued, they said, I would not have given you that much breakfast. 9. Over expensive and no value for money. 10. The restaurant is literally like bad dhaba.

The best and worst thing about this hotel is the location. True, it is beside the Ganges, but reaching there is a huge problem. Every time you have to walk from Godowlia which is around 1 km (even though it should around 700m in map). The road is broken with many tall and uneven steps(More than 25-30). The door to the stairs leading to the ghat is almost always closed except during aarti, so for ganga snan you have to take the path with more than 50-60 steps. There is no elevators and stairs are of metal with gaps and are highly dangerous. It is open on the sky, so during rainy season, you may slip as well. I asked the service guy about room service, he said it is not available and my parents had to take those stairs thrice a day for meal. However, I saw the same guy carrying snacks to a room in the my floor. The worst was on day of check out. I booked New Delhi Vande Bharat which starts from Varanasi at 6 am. NOBODY WAS THERE TO TAKE OUR LUGGAGE, MY PARENTS AND I HAD TO CARRY ALL HEAVY BAGS FROM SECOND FLOOR TO RECEPTION AND THEN TO GOWDOWLIA. I intimated a day before that I need help, even during check out, I asked for their help. However, I didn't get any. My request to fellow passengers would be to NOT BOOK HERE IF POSSIBLE, however, if tempted, try not to carry big luggage and please keep in mind that it will be very difficult for your parents. I don't want any other parents go through the same ordeal as my parents did after paying fat bucks. Room amenities are average except for the room size. I took the "AC DELUXE ROOM", which was a little bigger than the cupboard under the stairs where little Harry used to stay (If you know what I mean).

Cockroach infested room and bathroom. AC was not working properly and it took a lot of time to cool the room. The restaurant is also not maintained properly. The saving grace is that it is right there on the ghat with a view of the Ganges and is very close to the temple. The staff was polite and helpful.

Room was very small. No proper room servicing. Demanded extra money as a half day payment for just 3 hours of extension. Food inside the hotel is terrible. Fell sick by eating there