會安明珠 (The Pearl Hoi An)

致 The Pearl Hoi An 酒店管理層： 本人於近期帶同家人到峴港、會安一帶旅遊，預訂入住貴酒店 The Pearl Hoi An，今次寫信，是要正式投訴貴酒店服務、衛生以及房間與宣傳不符等多項嚴重問題，過程令我同家人非常失望、憤怒，破壞我哋整趟會安之旅。 今次係一家幾口一齊出遊，同行有年屆七十歲嘅長輩。行程期間，長輩突然身體唔舒服，精神同狀態都好差，不適合繼續按照原定計劃留宿酒店。出於長輩健康安全考慮，我第一時間向前台職員提出訴求，希望可以提早一日退房，取消20號至21號呢一晚嘅訂房，亦都願意配合酒店按規則處理相關退款安排。 但當時前台三位女職員，完全無視我哋嘅緊急情況同訴求。我哋清楚講明有七十歲長者身體不適，情況特殊，希望酒店盡快協助處理退**宜，職員不但沒有同理心，唔主動幫我哋跟進上報，態度冷淡消極，多次迴避問題。我哋前前後後同佢哋周旋、等待足足幾個小時，一直等唔到一個明確答覆，冇方案、冇回覆， 只有第三平台訂房網站的客服好友善協助我，甚至幫我同酒店多次溝通不成功是酒店拒絕，訂房網站直接賠償我10000 積分，我長期是訂房網站金鑽及黑鑽會員， 沒有想過在外旅行酒店前台職員Joy 那3 個女職員無視我， 沒有直接將我房間A206 和姓名提供給酒店訂房部， 一直沒有確認。長輩本身已經身體唔舒服，仲要陪我哋耗喺前台苦苦等候，勞心勞力，情緒更加差。作為遊客，遇到家人不適已經好焦慮，酒店呢種冷漠、不作為嘅服務態度，實在難以接受。 除咗服務問題，房間本身都存在嚴重落差同衛生問題。我哋入住之後，發現房間入面有大量螞蟻，周圍都見到螞蟻爬動，衛生情況唔理想，完全唔符合五星級酒店應有標準。另外，酒店網站同預訂平台上面標註房間面積分別為72平米以及120平米，但實際入住房間空間細好多，實際面積同宣傳描述差距極大，明顯同平台照片、資料不符，有誤導消費者之嫌。 貴酒店對外自稱五星級酒店，但無論硬件質素、房間衛生、服務意識，體感只等同內地三星級酒店水平，價錢同服務完全唔匹配。五星酒店，唔只係一個名頭，應該要有對客人嘅基本尊重，遇到長者身體不適呢類緊急狀況，更應該體諒同協助，而唔係冷眼旁觀、拖延敷衍。 今次嘅經歷，令我同家人對貴酒店印象極差，原本開心嘅家庭旅行留下非常唔好嘅回憶。我希望酒店管理層認真調查今次事件，追究相關前台職員嘅服務問題，給予我一個正式回覆，妥善處理我哋提早退房嘅退款申請。亦都希望酒店正視房間螞蟻、面積虛報等問題，改善衛生同硬件，唔好再令其他旅客遇到同樣不愉快嘅經歷。 期待管理層盡快回覆。 客人：XXX 日期：XXX （字數：786）

酒店整體來説是挺好的，服務員的態度也非常熱情，就是對吸菸者不太友善，衹能到樓下室外有煙灰缸的地方才能抽煙，對於親子游來説挺好的，酒店裡麵還有個商店，麻雀雖小，五臟具全，價格也不是很貴，整個衹有早餐那裡，顯的有點亂（跟客人素質有關係）味道來説還可以，讓我驚喜的是這樣的價位，居然有個明檔的粉攤，一早來碗熱呼的，舒服極了，這裡另外給酒店前台多點一個贊，昨晚入住，對方很努力的告訴我酒店設施，還有使用時間，退房因為我不太會使用Grab，前台小姐姐也是直接問我要去哪，全程幫**作，讓英文不好的我，著實得到很大的溫暖，讓我對於下次出門旅行，這家酒店的服務態度，會讓我帶到下一家酒店

酒店位置離美溪沙灘有些距離，但是離會安古鎮很近，所以去古鎮可以優選該酒店；酒店很大，設施齊備，乾淨整潔，外國人很多，早點豐盛，泳池很大，適合親子遊玩，有自己的沙灘，日光浴很舒服，健身房也很齊全，總體的體驗感，舒適度，很不錯，值得推薦！

優點是靠海邊，有私家海灘，有泳池，躺椅。早餐還不錯。 缺點是房間隔音不太行，旁邊關門的聲音會很大。還有就是早餐人太多了

房間乾淨整潔雙床房夠寬敞，適合躺平度假，酒店外就是沙灘，離會安古鎮不遠性價比高，早餐很豐富家人都很滿意

入住限制多多，地點隔涉，有海灘，但係10分多垃圾沒有人清潔，早餐食物種類多，但味道欠佳，房間尚算整潔，但因海風潮濕至房間有味道，所以下次不會入住！

Very big and clean pool with a depth of 1.2 meters, which is very comfortable for both children and adults. Excellent breakfast and nice service. We stayed in a three-bedroom room for 7 family members — the rooms were clean, spacious, and comfortable. The hotel is close to the beach. If you plan to visit VinWonders, this hotel is closer to it than Da Nang City. Highly recommended! Thank you.

Mixed Experiences at The Pearl Hoi An – 4/5 Stars My family and I recently stayed at The Pearl Hoi An for a week in mid-September 2025, drawn by its convenient location just a short drive from the enchanting ancient town of Hoi An. This made it easy to explore the lantern festivals, bustling markets, and tailoring shops while having a relaxed base to return to. The pool was a definite highlight—spacious, well-maintained, and surrounded by tropical greenery, it kept our kids entertained for hours with its fun shallow areas and loungers for us parents. The staff in the common areas were generally friendly, and the breakfast buffet offered a decent variety of options to suit everyone’s tastes, blending local flavors with familiar Western dishes. However, the experience wasn’t without its frustrations, which highlighted some operational shortcomings. On our first night, the air conditioner in the master bedroom completely broke down, leaving the room uncomfortably hot and humid. We called the front desk, but their response was lackluster—they seemed disorganized and unempathetic, taking far too long to send help. A maintenance person finally arrived but worked noisily on the issue until 11:30 PM, disrupting our sleep and the kids’ bedtime routine. The front desk team really needs to improve their customer service skills; simple things like clear communication and a sense of urgency were missing, making us feel undervalued as guests. Overall, incidents like this left us with the impression that Vietnam, while beautiful, might not be fully prepared for the demands of international tourism in terms of infrastructure and service standards. That said, we’d still recommend The Pearl for its value as a family-friendly spot near Hoi An’s attractions, though it could use some updates to match its potential. One tip: Avoid the nearby coconut forest boating tour—it’s overpriced and chaotic, with pushy vendors turning what should be a peaceful ride into a stressful money-grab, complete with questionable safety like inadequate life jackets and unstable boats. If the hotel addresses its maintenance and service issues, we’d consider returning; for now, it’s a solid but imperfect 4-star choice in a stunning region.

시타딘 펄 호이안(더 펄 호이안)에서 너무 행복한 이틀을 보냈습니다. 숙소 컨디션도 너무 좋았고, 방에서 보이는 오션뷰와 침대에서 맞이하는 일출은 기분 좋은 하루를 시작할 수 있게 해주었습니다. 제가 다낭을 걸어다니다가 오토바이 발받침이 다리를 부딪쳐서 상처가 난 상태로 리조트에 도착했는데 상처부위가 살짝 부어오르기 시작해서 리셉션에 연고가 있는지 문의했더니 Dune 직원이 포비돈을 제공해주셔서 빠르게 소독할 수 있어서 상처가 심해지지 않았습니다. 그리고 다른 리셉션 직원인 NHU와 HIEN 그리고 이름을 제대로 못 봤는데 남자직원도 굉장히 친절했습니다. 또한 로비에서 맞이해주시는 시큐리티 직원분들과 응접직원들도 항상 웃으면서 맞이해주셔서 리조트를 오고 갈때 기분이 좋았습니다. 그 외에도 리조트의 모든 직원들이 다 친절해서 불편함이 하나도 없었습니다. 풀장도 잘 관리되어 있어서 마음껏 물놀이를 즐길 수 있었습니다. 조식도 메뉴가 매일 똑같지 않았고, 일부 메뉴들이 변경되면서 제공되는게 좋았습니다. 특히나 직접 잘라서 토스트 해먹는 바게트는 너무너무너무 맛있어서 하루에 두번씩 먹었습니다.

プールが広くリゾート感満載で、私達をはじめたくさんの家族連れが楽しんでいました。 朝食はレストランは激混みで雰囲気もフードコートの様で気持ちが下がったので、次の日はアンバンビーチまで波打ち際を散歩して可愛らしいカフェで食べました。 それはそれで楽しくて良かったです。