The rooms were beautiful with large comfortable beds and amazing views! Staff were polite and helpful! There were two large swimming pools to choose from. Local food was easy to find nearby, and downtown Hoi An was just a short taxi ride away. Food and drinks at the hotel were a bit expensive, but the overall experience was amazing!
Great location close to Hoi An and An Bang beach. Clean. Breakfast buffet service cancelled be improved - servers were quite aggressive in cleaning up, took away our full plates of food a couple times while we went to take our coffee, and also one time trying to take away my plate when I was still eating holding onto my fork with food halfway to my mouth, pretty crazy waitresses and waiters. Free shuttle to Hoi An was good but very restrictive, go-by-the-book services only one in the morning one in the afternoon and MUST BOOK 2 hrs ahead. Front desk staff was good especially evening front desk staff, friendly accommodating and professional.
I booked a night at this resort for our final evening in Hoi An, and overall, it was a wonderful experience. The property is expansive, offering all the facilities and amenities one would expect from a 5-star resort.
While the location is a bit removed from the center of town, it’s still accessible—using Grab, it typically took us around 20 minutes each way.
Our children absolutely loved their time here; they swam in every pool and enjoyed all the playgrounds. Unfortunately, we didn’t get a chance to try out the private beach as it was simply too hot during our visit.
The breakfast and dinner buffet were, in my opinion, average and featured much of the same selection as the in-room dining menu.
One small issue: there were quite a few tiny black insects on our balcony. They didn’t get inside our room, so it wasn’t a major concern for us, but I mention it as it may be important to some guests.
A notable observation was regarding the service. While the staff were polite and professional, I didn’t feel the warmth or proactive customer service I’ve experienced at other 5-star hotels and resorts. Typically, staff greet guests warmly and make helpful inquiries about their stay, but here, their approach seemed more reserved and task-focused.
Despite these minor points, we were thoroughly satisfied with our stay and look forward to returning in the future.
The rooms were beautiful with large comfortable beds and amazing views! Staff were polite and helpful! There were two large swimming pools to choose from. Local food was easy to find nearby, and downtown Hoi An was just a short taxi ride away. Food and drinks at the hotel were a bit expensive, but the overall experience was amazing!
Great location close to Hoi An and An Bang beach. Clean. Breakfast buffet service cancelled be improved - servers were quite aggressive in cleaning up, took away our full plates of food a couple times while we went to take our coffee, and also one time trying to take away my plate when I was still eating holding onto my fork with food halfway to my mouth, pretty crazy waitresses and waiters. Free shuttle to Hoi An was good but very restrictive, go-by-the-book services only one in the morning one in the afternoon and MUST BOOK 2 hrs ahead. Front desk staff was good especially evening front desk staff, friendly accommodating and professional.
I booked a night at this resort for our final evening in Hoi An, and overall, it was a wonderful experience. The property is expansive, offering all the facilities and amenities one would expect from a 5-star resort.
While the location is a bit removed from the center of town, it’s still accessible—using Grab, it typically took us around 20 minutes each way.
Our children absolutely loved their time here; they swam in every pool and enjoyed all the playgrounds. Unfortunately, we didn’t get a chance to try out the private beach as it was simply too hot during our visit.
The breakfast and dinner buffet were, in my opinion, average and featured much of the same selection as the in-room dining menu.
One small issue: there were quite a few tiny black insects on our balcony. They didn’t get inside our room, so it wasn’t a major concern for us, but I mention it as it may be important to some guests.
A notable observation was regarding the service. While the staff were polite and professional, I didn’t feel the warmth or proactive customer service I’ve experienced at other 5-star hotels and resorts. Typically, staff greet guests warmly and make helpful inquiries about their stay, but here, their approach seemed more reserved and task-focused.
Despite these minor points, we were thoroughly satisfied with our stay and look forward to returning in the future.
Wyndham會安皇家海濱度假村
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