Fantastic stay. This is also one of the closest accommodations to the visitor centre.
Absolutely cosy vibes with the wooden interior and balcony. Space is big with lots of room to navigate, and have separate areas for to do different things.
Lounge area has games (and heating, of course) if you are locked in by the weather which I thought was a nice touch. There is also a library of DVDs for you to borrow from if you’d like (lots of kids friendly titles). You can also see cradle mountain from the lounge area.
Kitchenette was also well furnished with sufficient items for us to do our cooking (you’d know that there aren’t much amenities in the area, please arrive prepared), including salt, pepper, and oil which other places may not actually didn’t provide in a kitchenette.
Disappointing Stay - It's Not Worth the Price
We booked a chalet listed as suitable for 4 guests. Like most hotels, we assumed the booking was based on the number of rooms rather than the number of guests, especially since no meals were included. Upon check-in with my family (4 guests and a toddler), the receptionist insisted our booking was only for 2 people and charged us for the additional guests which we were willing to accept.
However, because we had a child (3 years old), we were told we had to be moved to a 6-person cabin with bunk beds and a queen bed, instead of the 1 king and 1 queen that we originally booked. The king bed would have been much more comfortable for co-sleeping. We were charged extra for this, and informed that only children aged 2 and below stay free, it was unusual and a policy that was not stated clearly at the time of booking.
The staff were cold and unhelpful, which added to the overall disappointment. From check-in to general assistance, there was a clear lack of warmth and hospitality. It felt more transactional than welcoming, which is not what you'd expect from a destination hotel in such a beautiful location.
The cabin itself was shabby and underwhelming for the price and especially during off-peak season. Amenities were minimal. Heating was poor, making the room uncomfortable in Cradle Mountain’s cold weather.
The food quality at the restaurant was expensive and mediocre, nothing memorable or particularly enjoyable.
`Overall, this was one of the worst hotel experiences we've had. For what we paid, we could have stayed in far better accommodation in the area. Fortunately, 訂房網站 provided outstanding service throughout, which helped make up for the poor hotel experience. Sadly, I would not recommend this hotel to others.
Fantastic stay. This is also one of the closest accommodations to the visitor centre.
Absolutely cosy vibes with the wooden interior and balcony. Space is big with lots of room to navigate, and have separate areas for to do different things.
Lounge area has games (and heating, of course) if you are locked in by the weather which I thought was a nice touch. There is also a library of DVDs for you to borrow from if you’d like (lots of kids friendly titles). You can also see cradle mountain from the lounge area.
Kitchenette was also well furnished with sufficient items for us to do our cooking (you’d know that there aren’t much amenities in the area, please arrive prepared), including salt, pepper, and oil which other places may not actually didn’t provide in a kitchenette.
Disappointing Stay - It's Not Worth the Price
We booked a chalet listed as suitable for 4 guests. Like most hotels, we assumed the booking was based on the number of rooms rather than the number of guests, especially since no meals were included. Upon check-in with my family (4 guests and a toddler), the receptionist insisted our booking was only for 2 people and charged us for the additional guests which we were willing to accept.
However, because we had a child (3 years old), we were told we had to be moved to a 6-person cabin with bunk beds and a queen bed, instead of the 1 king and 1 queen that we originally booked. The king bed would have been much more comfortable for co-sleeping. We were charged extra for this, and informed that only children aged 2 and below stay free, it was unusual and a policy that was not stated clearly at the time of booking.
The staff were cold and unhelpful, which added to the overall disappointment. From check-in to general assistance, there was a clear lack of warmth and hospitality. It felt more transactional than welcoming, which is not what you'd expect from a destination hotel in such a beautiful location.
The cabin itself was shabby and underwhelming for the price and especially during off-peak season. Amenities were minimal. Heating was poor, making the room uncomfortable in Cradle Mountain’s cold weather.
The food quality at the restaurant was expensive and mediocre, nothing memorable or particularly enjoyable.
`Overall, this was one of the worst hotel experiences we've had. For what we paid, we could have stayed in far better accommodation in the area. Fortunately, 訂房網站 provided outstanding service throughout, which helped make up for the poor hotel experience. Sadly, I would not recommend this hotel to others.
M232150****
家庭出遊
高級兩臥室小木屋
入住於2025年10月
兔兔出遊
家庭出遊
高級兩臥室小屋 - 可住4人(SPA)
入住於2025年11月
訪客用戶
夫妻/情侶出遊
高級一室小屋-三人使用
入住於2025年08月
whale****
家庭出遊
高級兩臥室小屋 - 可住4人(SPA)
入住於2025年08月
luweizy
家庭出遊
高級兩臥室小屋 - 可住4人(SPA)
入住於2025年01月
Cyralyps
家庭出遊
高級兩臥室水療小屋-S4(1特大床 1大床)
入住於2025年06月
1772****
好友出遊
入住於2025年02月
1391163****
好友出遊
高級兩臥室小屋-可住4人(2張大床)
入住於2025年10月
匿名用戶
好友出遊
高級一室小屋-三人使用
入住於2025年01月
Mindi1211
家庭出遊
高級兩臥室小木屋
入住於2024年02月
M232150****
家庭出遊 高級兩臥室小木屋
入住於2025年10月
兔兔出遊
家庭出遊 高級兩臥室小屋 - 可住4人(SPA)
入住於2025年11月
訪客用戶
夫妻/情侶出遊 高級一室小屋-三人使用
入住於2025年08月
whale****
家庭出遊 高級兩臥室小屋 - 可住4人(SPA)
入住於2025年08月
luweizy
家庭出遊 高級兩臥室小屋 - 可住4人(SPA)
入住於2025年01月
Cyralyps
家庭出遊 高級兩臥室水療小屋-S4(1特大床 1大床)
入住於2025年06月
1772****
好友出遊
入住於2025年02月
1391163****
好友出遊 高級兩臥室小屋-可住4人(2張大床)
入住於2025年10月
匿名用戶
好友出遊 高級一室小屋-三人使用
入住於2025年01月
Mindi1211
家庭出遊 高級兩臥室小木屋
入住於2024年02月