海洋天堂度假村及酒店 (Ocean Paradise Hotel and Resort)

breakfasts are great, the hotel is very nice and friendly.

Quite a nice hotel that just needs better linen as you can clearly see some wear and tear on the blanket and the sheets. Reception felt a bit overwhelmed especially during check in and check out hours. Housekeeping and security staff, however, are so friendly, always greeting, smiling, and being proactive. The rooftop restaurant is also quite pleasant.

I recently stayed at this hotel, which is self-rated as a 4-star property. However, based on my experience, it would be more accurately categorized as a 2-star hotel. Firstly, my booking inquiry through 訂房網站 was never responded to, which was disappointing. The room itself was spacious but quite dated, and the view from the window was nonexistent—contrary to the advertised mountain or sea views. The behavior of the support staff was unprofessional and discourteous. They often shouted across the hotel and seemed more focused on their own conversations than attending to guests. It appeared that many of them might be personally connected to the owners, which could explain the lack of hospitality training. Security procedures were excessive, with all belongings scanned upon entry. Additionally, important policies—such as the prohibition of outside food, drinks (including alcohol), and restrictions on visitors—were not disclosed on 訂房網站, which felt misleading. The overall atmosphere was not welcoming, especially in public areas, and I did not feel respected as a guest. The buffet breakfast was also disappointing, with many items appearing stale and poorly prepared. In summary, I would not recommend staying at this hotel. It did not meet basic expectations for comfort, service, or transparency. If possible, I would give it a negative rating.

The a/c wasn't working. I had to wait for 4 hours while going to the reception every hour. They still didn't fix the a/c. Also they charged me for my stay again at reception even that I paid online. But they refunded the money. Its just not worth it

The room was very clean and tidy. The location is right at the center of Cox’s Bazar, which was very convenient. I really liked the staff — they were humble, friendly, and very cooperative.

I can't find any faults. Service was brilliant enjoyed my stay.

great rooms, really friendly staff - everyone says hello - and honey toast as part of breakfast - you won me there

Poor services