I would like to express my dissatisfaction with the service I received during my recent stay, which was meant to be a special honeymoon 訂房網站.
Before making the reservation, I carefully reviewed the room features and specifically chose a room that included a bathtub. However, upon check-in, I was provided with a standard room that did not have this feature. When I brought this issue to the attention of the reception staff and presented my reservation voucher, I was met with indifference and asked to wait for an extended period. The receptionist on duty showed no willingness to assist and stated that no solution could be offered.
It was only after I expressed my strong disappointment and mentioned that I intended to escalate the matter to higher authorities that a suitable room with a bathtub was suddenly made available. This experience was not only frustrating but also deeply disappointing, especially considering the significance of the occasion.
As a Bangladeshi national working for years in a multinational hospitality chain, I believe such service standards are unacceptable. The attitude and response of the reception staff reflected a lack of proper training in guest relations and hospitality. The overall welcome and handling of the situation were far below the professional standards expected from an establishment of your reputation.
Abul Koyar
家庭出遊
豪華房(1張特大床)
入住於2025年02月
5.0
超讚
評價於:2025年02月05日
A very overwhelming and professional service. Amazing staff and very friendly atmosphere. Comprising a roof top swimming pool, spa and gym. The location is very close to the beach. Very clean. Excellent. Loved it with my family.
訪客用戶
夫妻/情侶出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年03月
5.0
超讚
評價於:2025年03月16日
We enjoyed our stay over here . I wouldn’t say it was 5 star experience. But because i got it for discount so i don’t mind it . The breakfast was fire though .
Thong
獨自出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年02月
5.0
超讚
評價於:2025年04月30日
This hotel is the luxury one in Cox's bazar, the staffs are great, the room is clean and very comfortable. The hotel locates in the good location. You can also call for picking up van for free. The breakfast are delicious.
Sanjay
夫妻/情侶出遊
入住於2024年02月
5.0
超讚
評價於:2024年02月18日
The best in cox bazar
ejayhadi
夫妻/情侶出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年04月
5.0
超讚
評價於:2025年04月09日
This hotel staff are so friendly and welcoming. They treat me so nice
I would like to express my dissatisfaction with the service I received during my recent stay, which was meant to be a special honeymoon 訂房網站.
Before making the reservation, I carefully reviewed the room features and specifically chose a room that included a bathtub. However, upon check-in, I was provided with a standard room that did not have this feature. When I brought this issue to the attention of the reception staff and presented my reservation voucher, I was met with indifference and asked to wait for an extended period. The receptionist on duty showed no willingness to assist and stated that no solution could be offered.
It was only after I expressed my strong disappointment and mentioned that I intended to escalate the matter to higher authorities that a suitable room with a bathtub was suddenly made available. This experience was not only frustrating but also deeply disappointing, especially considering the significance of the occasion.
As a Bangladeshi national working for years in a multinational hospitality chain, I believe such service standards are unacceptable. The attitude and response of the reception staff reflected a lack of proper training in guest relations and hospitality. The overall welcome and handling of the situation were far below the professional standards expected from an establishment of your reputation.
Abul Koyar
家庭出遊 豪華房(1張特大床)
入住於2025年02月
5.0
超讚
評價於:2025年02月05日
A very overwhelming and professional service. Amazing staff and very friendly atmosphere. Comprising a roof top swimming pool, spa and gym. The location is very close to the beach. Very clean. Excellent. Loved it with my family.
訪客用戶
夫妻/情侶出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年03月
5.0
超讚
評價於:2025年03月16日
We enjoyed our stay over here . I wouldn’t say it was 5 star experience. But because i got it for discount so i don’t mind it . The breakfast was fire though .
Thong
獨自出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年02月
5.0
超讚
評價於:2025年04月30日
This hotel is the luxury one in Cox's bazar, the staffs are great, the room is clean and very comfortable. The hotel locates in the good location. You can also call for picking up van for free. The breakfast are delicious.
Sanjay
夫妻/情侶出遊
入住於2024年02月
5.0
超讚
評價於:2024年02月18日
The best in cox bazar
ejayhadi
夫妻/情侶出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年04月
5.0
超讚
評價於:2025年04月09日
This hotel staff are so friendly and welcoming. They treat me so nice
貝斯特韋斯特傳承酒店
(Best Western Heritage)附近飯店推薦
常見問題
貝斯特韋斯特傳承酒店的入住和退房時間是什麼?
入住時間:13:00以後 退房時間:11:00以前
貝斯特韋斯特傳承酒店是否提供早餐?
飯店提供早餐。
貝斯特韋斯特傳承酒店提供哪些設施及服務?
海灘,泳池,停車場,健身房,24小時服務
貝斯特韋斯特傳承酒店附近有什麼熱門景點?
Kolatoli Beach(約0.4公里),Kolatoli Beach Cox's Bazar(約0.4公里),Cox's Bazar Sea Beach(約0.5公里)
MuchenglinColin MU
與好友旅遊
高級雙床房,2張單人床
入住於2025年03月
訪客用戶
商務出差
高級雙床房,2張單人床
入住於2025年03月
訪客用戶
與好友旅遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2024年04月
caoshiren
商務出差
入住於2024年02月
訪客用戶
夫妻/情侶出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年04月
Abul Koyar
家庭出遊
豪華房(1張特大床)
入住於2025年02月
訪客用戶
夫妻/情侶出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年03月
Thong
獨自出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年02月
Sanjay
夫妻/情侶出遊
入住於2024年02月
ejayhadi
夫妻/情侶出遊
高級雙人間 - 帶雙人床 - 禁菸
入住於2025年04月
MuchenglinColin MU
與好友旅遊 高級雙床房,2張單人床
入住於2025年03月
訪客用戶
商務出差 高級雙床房,2張單人床
入住於2025年03月
訪客用戶
與好友旅遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2024年04月
caoshiren
商務出差
入住於2024年02月
訪客用戶
夫妻/情侶出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年04月
Abul Koyar
家庭出遊 豪華房(1張特大床)
入住於2025年02月
訪客用戶
夫妻/情侶出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年03月
Thong
獨自出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年02月
Sanjay
夫妻/情侶出遊
入住於2024年02月
ejayhadi
夫妻/情侶出遊 高級雙人間 - 帶雙人床 - 禁菸
入住於2025年04月