This hotel stay was originally meant to be a birthday celebration something to look forward to. However, upon arrival, we had to wait long time just to check in. After finally getting the room key, it didn’t work, and we had to call staff to open the door for us.
Upon entering the room, we found the carpet covered in stains, and the toilet paper holder, door frames, and other areas were filthy with grime. There was also a strong moldy smell in the bathroom. When we complained at the front desk, they offered no real solution to the problems.
To make matters worse, the room service phone line was constantly unavailable. There was simply no service to speak of. This entire experience was incredibly disappointing, and I will definitely not be returning.
訪客用戶
商務出差
高級景觀大床房
入住於2025年05月
2.0
評價於:2025年06月09日
Excessive waiting time for check-in:
We arrived at the hotel early but were informed that check-in was only at 3:00 PM. Upon returning at the designated time, our rooms were still not ready. The last room took over 30 minutes longer to be prepared, causing unnecessary delays.
Poor Cleaning Standards:
Upon entering my room, I was surprised to find a hotel staff member still inside with the door closed. When I asked if the room had been cleaned, he assured me it was. However, upon checking the bed, I immediately noticed dirty stains and requested a change of linen. I had to wait in the room for approximately 15 minutes until the issue was resolved.
Unexpectedly long wait for the lift: The lift was extremely slow—it took about 20 minutes to go from Level 8 to the Ground Floor.
Deposit held by the hotel: While waiting to check out at reception, I asked to settle the deposit, but the staff refused, insisting they would refund it later and urging me to leave. The deposit is still being held as of now.
This hotel stay was originally meant to be a birthday celebration something to look forward to. However, upon arrival, we had to wait long time just to check in. After finally getting the room key, it didn’t work, and we had to call staff to open the door for us.
Upon entering the room, we found the carpet covered in stains, and the toilet paper holder, door frames, and other areas were filthy with grime. There was also a strong moldy smell in the bathroom. When we complained at the front desk, they offered no real solution to the problems.
To make matters worse, the room service phone line was constantly unavailable. There was simply no service to speak of. This entire experience was incredibly disappointing, and I will definitely not be returning.
訪客用戶
商務出差 高級景觀大床房
入住於2025年05月
2.0
評價於:2025年06月09日
Excessive waiting time for check-in:
We arrived at the hotel early but were informed that check-in was only at 3:00 PM. Upon returning at the designated time, our rooms were still not ready. The last room took over 30 minutes longer to be prepared, causing unnecessary delays.
Poor Cleaning Standards:
Upon entering my room, I was surprised to find a hotel staff member still inside with the door closed. When I asked if the room had been cleaned, he assured me it was. However, upon checking the bed, I immediately noticed dirty stains and requested a change of linen. I had to wait in the room for approximately 15 minutes until the issue was resolved.
Unexpectedly long wait for the lift: The lift was extremely slow—it took about 20 minutes to go from Level 8 to the Ground Floor.
Deposit held by the hotel: While waiting to check out at reception, I asked to settle the deposit, but the staff refused, insisting they would refund it later and urging me to leave. The deposit is still being held as of now.
Natalie W.
商務出差
經典景觀大床房
入住於2025年11月
🔥 wudalian
好友出遊
經典景觀雙床房
入住於2025年07月
NHOJAI
家庭出遊
高級景觀大床房
入住於2025年06月
訪客用戶
商務出差
高級景觀大床房
入住於2025年05月
M321195****
家庭出遊
經典景觀大床房
入住於2025年07月
訪客用戶
商務出差
經典景觀大床房
入住於2025年09月
287002****
夫妻/情侶出遊
經典景觀大床房
入住於2025年10月
M530244****
好友出遊
高級景觀大床房
入住於2025年05月
M247950****
家庭出遊
家庭上層景觀套房
入住於2025年04月
9038****
家庭出遊
家庭2間連通房(1張特大床、2張單人床)
入住於2025年08月
Natalie W.
商務出差 經典景觀大床房
入住於2025年11月
🔥 wudalian
好友出遊 經典景觀雙床房
入住於2025年07月
NHOJAI
家庭出遊 高級景觀大床房
入住於2025年06月
訪客用戶
商務出差 高級景觀大床房
入住於2025年05月
M321195****
家庭出遊 經典景觀大床房
入住於2025年07月
訪客用戶
商務出差 經典景觀大床房
入住於2025年09月
287002****
夫妻/情侶出遊 經典景觀大床房
入住於2025年10月
M530244****
好友出遊 高級景觀大床房
入住於2025年05月
M247950****
家庭出遊 家庭上層景觀套房
入住於2025年04月
9038****
家庭出遊 家庭2間連通房(1張特大床、2張單人床)
入住於2025年08月