I was extremely disappointed with my recent stay at this Marriott property. The housekeeping service was far below expectations—staff knocked on my door at around 8:30 AM and even attempted to enter, which I found shocking. They repeated this intrusion at 10:40 AM, despite the early hour being unreasonable for housekeeping in most hotels.
Additionally, the lack of attention to cleanliness was unsatisfactory. The kettle in my room was visibly dirty, making me question whether proper housekeeping procedures were followed at all.
For a reputable brand like Marriott, this level of service is unacceptable. Unfortunately, due to these issues, I cannot recommend this hotel and will not be returning.
Fantastic location — just a ~10-minute walk from Cologne Main Station and the Cathedral, and surrounded by shops and restaurants . Rooms are modern, clean, and comfortable with spacious beds and quiet atmosphere, and staff are friendly and helpful , occasional AC issues & lack of minibar
匿名用戶
家庭出遊
豪華特大床房
入住於2025年07月
2.2
評價於:2025年07月06日
Toilet is small, sink is small, no slippers or accessories unless you ask reception. And there is no refrigerator in room. Besides, air conditioning is so weak. Price expensive compared to with others unless you are really prefer to stay in this brand hotel.
I was extremely disappointed with my recent stay at this Marriott property. The housekeeping service was far below expectations—staff knocked on my door at around 8:30 AM and even attempted to enter, which I found shocking. They repeated this intrusion at 10:40 AM, despite the early hour being unreasonable for housekeeping in most hotels.
Additionally, the lack of attention to cleanliness was unsatisfactory. The kettle in my room was visibly dirty, making me question whether proper housekeeping procedures were followed at all.
For a reputable brand like Marriott, this level of service is unacceptable. Unfortunately, due to these issues, I cannot recommend this hotel and will not be returning.
Fantastic location — just a ~10-minute walk from Cologne Main Station and the Cathedral, and surrounded by shops and restaurants . Rooms are modern, clean, and comfortable with spacious beds and quiet atmosphere, and staff are friendly and helpful , occasional AC issues & lack of minibar
匿名用戶
家庭出遊 豪華特大床房
入住於2025年07月
2.2
評價於:2025年07月06日
Toilet is small, sink is small, no slippers or accessories unless you ask reception. And there is no refrigerator in room. Besides, air conditioning is so weak. Price expensive compared to with others unless you are really prefer to stay in this brand hotel.
M3137****
商務出差
豪華特大床房
入住於2025年11月
Mandyc852
獨自出遊
豪華雙床房
入住於2025年08月
M61068****
家庭出遊
豪華特大床房
入住於2025年08月
M20585****
好友出遊
豪華雙床房
入住於2025年10月
_WeChat57139****
商務出差
豪華特大床房
入住於2025年10月
_WeChat38003****
家庭出遊
大型房
入住於2025年07月
匿名用戶
家庭出遊
豪華特大床房
入住於2025年07月
匿名用戶
家庭出遊
豪華特大床房
入住於2025年07月
1376458****
商務出差
豪華特大床房
入住於2025年08月
_WeChat331867****
好友出遊
豪華特大床房
入住於2025年08月
M3137****
商務出差 豪華特大床房
入住於2025年11月
Mandyc852
獨自出遊 豪華雙床房
入住於2025年08月
M61068****
家庭出遊 豪華特大床房
入住於2025年08月
M20585****
好友出遊 豪華雙床房
入住於2025年10月
_WeChat57139****
商務出差 豪華特大床房
入住於2025年10月
_WeChat38003****
家庭出遊 大型房
入住於2025年07月
匿名用戶
家庭出遊 豪華特大床房
入住於2025年07月
匿名用戶
家庭出遊 豪華特大床房
入住於2025年07月
1376458****
商務出差 豪華特大床房
入住於2025年08月
_WeChat331867****
好友出遊 豪華特大床房
入住於2025年08月