墨爾本機場諾富特酒店 (Novotel Melbourne Airport)

作為雅高的老顧客，每次旅行都優選其旗下品牌，但這次墨爾本機場酒店的服務質量堪稱低下！我們一家晚上8點入駐房間時發現房間溫度高達30.3度，控制開關不能控制，房間原因不能開窗，人感覺就在蒸籠裡，跟前台及客房多次聯繫無人接聽，15分鐘後接通後回覆9點來處理，等到9點過後前台客服帶了其他房間的房卡來説空調系統有問題不能修了讓我們換房間，就感覺酒店部門早就知曉，但也衹能接受，因地處機場且時間晚了無法買到瓶裝水吃葯，問前台索取瓶裝水，回覆要我們自己聯繫值班經理同意，直到後來我們聯繫到經理後才給了我們，過程中酒店客服除了一位華裔女士客服外其他人的態度一直不好，感覺存在歧視問題！衹有我們據理力爭後才能解決問題，跟我之前的雅高旗下酒店天壤地別！隨後晚上11點鐘還遇到酒店火警警報讓所有旅客撤離房間到酒店外等候，溫度衹有10度許多人衹穿著內衣在室外呆了15分鐘，酒店也衹一句抱歉了結此事！經過這次經歷以後我想我不會再優選雅高旗下的酒店了，因為他已經不是我以前記憶中的那個樣子了，真是傷心💔

酒店比較接近T4，從T1至T3走路過去需要過馬路，步行大約15分鐘。酒店雖然是新，但潔淨程度一般。毛巾有汙漬。房間的茶包及咖啡需要另外收費。 早餐可以。前台職員有禮。

離機場非常近，步行至客運大樓大概十來分鐘。也可以在前台免費預訂接駁車。房間床很舒服，也很大，兩大一小一點也不擠

房間很新，設施也可以，就是在機場邊有些吵。早餐豐富，但服務人員不是很熱情。酒店前台服務很差勁，經常會離開讓客人等，建議改進。

第二次轉機入住了👌感受非常好❤️酒店的位置絕佳+服務一流+環境設施舒適現在，早餐也非常可口💕下次有機會還會入住👌

機場旁邊，噪音有點大！早餐一般！

離機場很近！

We booked this new hotel out of curiosity and trust of large brand, but quite disappointed The hotel located at an area outside t4, next to the big parking building/bus terminal, but there are no/minimum signage/directions leading to the hotel, while only one arrow at the bus terminal pointing at the big building with the large novotel logo, making everyone thinks that we can access the hotel through the well lighted bus terminal with ease, but sadly there is no crossing facilities between the terminal and hotel, you will need to lift your luggages, jaywalking through two car lane and climbing up the lane islands if you dont want to walk back 200m for the unnoticeable correct route; in fact the only route leading to the hotel from the airport is the side walk OPPOSITE to the big arrow with poor lightings and no signage at all. As a tourist with heavy luggage, thanks for offering the chance to weight lifting. When we arrived and reflect the problem, concierge said they also received similar complains. So nothing has been done to correct the nonsense and good luck to all the up coming visitors. The room is decent to be honest and with a clear view facing the car park building we mentioned earlier, no much to see yet no problem for us too. Bed is soft and comfortable allowing us to have some good rest. However, theres an empty black bottle in the rubbish bin i believed to be the leftover from the last guest, hope the housekeeper can have a closer look in the future. Some facilities have great designs that i would like to greet the designer/procurement and admire their mastermind for installing those equipment and challenge the wisdom of humankind. For instance: the anti-intuitive shower switch for change to top shower or handheld shower head, it is semi cylinder disguised as part of wall mount of the top shower, which is about 1.9m - 2m from the ground, for those who cant find the switch and not tall enough will have to stick with what was preset. Second, the hot water dispenser at the breakfast bar, you can simply press the two buttons on top and nothing would happen, turns out there is an extra sensor you need to block with your thumb and use another finger to press the buttons on top, this can encourage guests to give up on the hot water if no one is around to ask. The breakfast is the most disappointing part, frankly all quality are high standard but the choices are few and basic, simply bacons/ eggs/ veges/ salad/ hams (well the mushrooms are very impressive though), there is also a honey hive (with a rectangular frame) but mostly empty at the middle (at the time of 7am) where the side are hard to spoon out, ppl try very hard but the loose stands make it even harder to spoon out, the frame eventually collapse and guest gave up to take the hive. No staff notice/try to fix the collapsed honey hive/ change to a new one during my whole breakfast ( around half an hour) and remain the same when we left. The pancakes supposed to be eat with the honey are dry and inedible imo too. The price for the hotel is not cheap comparing to the nearing but the standard does not meet up with the price, facilities are new and thats the only advantage on the table. PS: the hotel offer free shuttle to the terminals too, try to mention and book for your shuttle as there are only 3-4 seats if everyone have large luggages, otherwise the concierge will be surprised you did not ask for this hidden service with no mentioning during check in and no timetable ever provided when you check with them in the morning.

Great hotel near to the airport and fantastic rooms. Staff could be a little faster in supporting travellers who are looking for a short airport stay before heading off on another flight. Great room though had we been staying longer.

Excellent hotel, just next to the airport. Accepted my request for late checkout without any hindrance. Highly recommend for a short stay at the Airport.